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Code Issues Releases Wiki Activity

Updated FAQ

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M66B 2019-09-11 14:31:32 +02:00
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FAQ.md
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@ -62,9 +62,9 @@ Please see [here](#user-content-faq22) for common error messages.
* ~~Any day time condition~~ (any day doesn't really fit into the from/to date/time condition)
* ~~Send as attachment~~
* ~~Widget for selected account~~ (the unified inbox is / can be composed of selected folders already, so I see no real need for this complication)
* ~~Remind to attach files~~
* Search for settings
* Select domains to show images for
* Remind to attach files
Anything on this list is in random order and *might* be added in the near future.
@ -132,7 +132,6 @@ FairEmail follows all the best practices for an email client as decribed in [thi
* [(35) Why should I be careful with viewing images, attachments and the original message?](#user-content-faq35)
* [(36) How are settings files encrypted?](#user-content-faq36)
* [(37) How are passwords stored?](#user-content-faq37)
* [(38) Can you help me restore my Play store purchase?](#user-content-faq38)
* [(39) How can I reduce the battery usage of FairEmail?](#user-content-faq39)
* [(40) How can I reduce the network usage of FairEmail?](#user-content-faq40)
* [(41) How can I fix the error 'Handshake failed' ?](#user-content-faq41)
@ -921,29 +920,6 @@ so all data, including usernames, passwords, messages, etc, is stored encrypted.
<br />
<a name="faq38"></a>
**(38) Can you help me restore my Play store purchase?**
Google manages all purchases, so as developer I have no control over purchases.
So, the only thing I can do, is give some advice:
* Make sure you have an active, working internet connection
* Make sure the Google Play store / Play services are not blocked in any way, for example by a firewall
* Make sure you are logged in with the right Google account and that there is nothing wrong with your Google account
* Open the Play store application and wait at least a minute to give it time to synchronize with the Google servers
* Open FairEmail to check the purchase again
Note that:
* Purchases are stored in the Google cloud and cannot get lost
* There is no time limit on purchases, so they cannot expire
* Google does not expose details (name, e-mail, etc) about buyers to developers
* An application like FairEmail cannot select which Google account to use
If you cannot solve the problem with the purchase, you will have to contact Google about it.
<br />
<a name="faq39"></a>
**(39) How can I reduce the battery usage of FairEmail?**
@ -2077,13 +2053,14 @@ Reverted [commit](https://github.com/M66B/FairEmail/commit/2c80c25b8aa75af2287f4
<br />
<a name="faq38"></a>
<a name="faq117"></a>
**(117) Can you help me restore my purchase?**
Google manages all purchases, so as developer I have little control over purchases.
So, the only thing I can do, is give some advice:
So, basically the only thing I can do, is give some advice:
* Make sure you have an active internet connection
* Make sure you have an active, working internet connection
* Make sure you are logged in with the right Google account and that there is nothing wrong with your Google account
* Open the Play store application and wait at least a minute to give it time to synchronize with the Google servers
* Open FairEmail and navigate to the pro features screen to let FairEmail check the purchases
@ -2097,6 +2074,8 @@ Note that:
* Google does not expose details (name, e-mail, etc) about buyers to developers
* An application like FairEmail cannot select which Google account to use
If you cannot solve the problem with the purchase, you will have to contact Google about it.
<br />
<a name="faq118"></a>