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Code Issues Releases Wiki Activity

Added FAQ

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M66B 2019-07-21 17:41:29 +02:00
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FAQ.md
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@ -194,6 +194,7 @@ FairEmail follows all the best practices for an email client as decribed in [thi
* [(114) Can you add an import for the settings of other email apps?](#user-content-faq114)
* [(115) Can you add email address chips?](#user-content-faq114)
* [(116) How can I show images in messages from trusted senders by default?](#user-content-faq116)
* [(117) Can you help me restore my purchase?](#user-content-faq117)
[I have another question.](#support)
@ -1966,6 +1967,26 @@ unless the contact is in the group / has the label '*Untrusted*' (case insensiti
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<a name="faq117"></a>
**(117) Can you help me restore my purchase?**
Google manages all purchases, so as developer I have little control over purchases.
So, the only thing I can do, is give some advice:
* Make sure you have an active internet connection
* Make sure you are logged in with the right Google account and that there is nothing wrong with your Google account
* Open the Play store application and wait at least a minute to give it time to synchronize with the Google servers
* Open FairEmail and navigate to the pro features screen and press the *Check* button
You can also try to clear the cache of the Play store app via the Android apps settings.
Note that:
* Purchases are stored in the Google cloud and cannot get lost
* There is no time limit on purchases, so they cannot expire
* Google does not expose details (name, e-mail, etc) about buyers to developers
* An application like FairEmail cannot select which Google account to use
## Support
If you have another question, want to request a feature or report a bug, you can use [this forum](https://forum.xda-developers.com/android/apps-games/source-email-t3824168).