diff --git a/FAQ.md b/FAQ.md
index b8f64a3fa4..70e1175aba 100644
--- a/FAQ.md
+++ b/FAQ.md
@@ -1038,7 +1038,8 @@ The error *... Software caused connection abort ...*
 means that the email server or something between FairEmail and the email server actively terminated an existing connection.
 This can for example happen when connectivity was abruptly lost. A typical example is turning on flight mode.
 
-The errors *... BYE Logging out ...*, *... Connection reset ...* mean that the email server actively terminated an existing connection.
+The errors *... BYE Logging out ...*, *... Connection reset ...* mean that the email server
+or something between the email server and the app, for example a router or a firewall (app), actively terminated an existing connection.
 
 The error *... Connection closed by peer ...* might be caused by a not updated Exchange server,
 see [here](https://blogs.technet.microsoft.com/pki/2010/09/30/sha2-and-windows/) for more information.