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Updated FAQ
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FAQ.md
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FAQ.md
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@ -198,7 +198,6 @@ Fonts, sizes, colors, etc should be material design whenever possible.
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* [~~(80) How can I fix 'Unable to load BODYSTRUCTURE'?~~](#user-content-faq80)
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* [~~(81) Can you make the background of the original message dark in the dark theme?~~](#user-content-faq81)
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* [(82) What is a tracking image?](#user-content-faq82)
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* [(83) What does 'User is authenticated but not connected' mean?](#user-content-faq83)
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* [(84) What are local contacts for?](#user-content-faq84)
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* [(85) Why is an identity not available?](#user-content-faq85)
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* [~~(86) What are 'extra privacy features'?~~](#user-content-faq86)
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@ -1922,18 +1921,6 @@ Automatic recognition of tracking images can be disabled in the privacy settings
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<br />
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<a name="faq83"></a>
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**(83) What does 'User is authenticated but not connected' mean?**
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This is likely a confusing Microsoft Exchange (Office365) message telling that the password is invalid.
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Less likely is that you are synchronizing too many folders.
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This can also happen due to abruptly losing connectivity resulting in not properly closed connections.
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So, double check the password or reduce the number of folders to synchronize, see also [this FAQ](#user-content-faq23).
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<br />
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<a name="faq84"></a>
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**(84) What are local contacts for?**
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@ -2461,18 +2448,20 @@ because this could result in grouping unrelated messages and would be at the exp
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<a name="faq123"></a>
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**(123) What will happen when FairEmail cannot connect to an email server?**
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When FairEmail cannot connect to an email server to receive messages, for example when a firewall or a VPN is blocking the connection,
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When FairEmail cannot connect to an email server to receive messages,
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for example when the internet connection is bad or a firewall or a VPN is blocking the connection,
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FairEmail will wait 8, 16 and 32 seconds while keeping the device awake (=use battery power) and try again to connect.
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If this fails, FairEmail will schedule an alarm to retry after 15, 30 and 60 minutes and let the device sleep.
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Note that [Android doze mode](https://developer.android.com/training/monitoring-device-state/doze-standby)
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does not allow to wake the device earlier than after 15 minutes.
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*Force sync* in the three-dots menu of the unified inbox can be used to let FairEmail attempt to reconnect without waiting.
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Sending messages will be retried on connectivity changes only
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(reconnecting to the same network or connecting to another network)
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to prevent the email server from blocking the connection permanently.
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*Force sync* in the three-dots menu of the unified inbox can be used to let FairEmail attempt to reconnect without waiting.
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You can pull down the outbox to retry manually.
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<br />
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@ -2664,6 +2653,7 @@ Note that FairEmail does support replying to calendar invites (a pro feature) an
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<br />
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<a name="faq83"></a>
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<a name="faq139"></a>
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**(139) How do I fix 'User is authenticated but not connected'?**
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@ -2672,7 +2662,8 @@ In fact this Microsoft Exchange specific error is an incorrect error message cau
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The error *User is authenticated but not connected* might occur if:
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* The account password was changed: changing it in FairEmail too should fix the problem
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* There are too many simultaneous connections: see [this FAQ](#user-content-faq23) for more information and a workaround
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* Push messages are enabled for too many folders: see [this FAQ](#user-content-faq23) for more information and a workaround
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* An incorrect login scheme is being used for a shared mailbox: the right scheme is *username@domain\SharedMailboxAlias*
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<br />
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@ -183,6 +183,8 @@ public class EntityAccount extends EntityOrder implements Serializable {
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}
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boolean shouldPoll() {
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// Gmail: Too many simultaneous connections
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// Outlook: User is authenticated but not connected
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return ("imap.gmail.com".equalsIgnoreCase(host) ||
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"outlook.office365.com".equalsIgnoreCase(host));
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}
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