diff --git a/FAQ.md b/FAQ.md
index 59f159e97b..7a62e84b48 100644
--- a/FAQ.md
+++ b/FAQ.md
@@ -3526,7 +3526,7 @@ You can select the account in the Play store app by tapping on the avatar at the
 Google manages all purchases, so as a developer I have little control over purchases.
 So, basically the only thing I can do, is give some advice:
 
-* Make sure you have an active, working internet connection
+* Make sure you have an active, working internet connection, and turn off any VPN based app because it might prevent the Play store from checking purchases
 * Make sure you are logged in with the right Google account and that there is nothing wrong with your Google account
 * Make sure you installed FairEmail via the right Google account if you configured multiple Google accounts on your device (you might need to reinstall the app)
 * Make sure the Play store app is up to date, please [see here](https://support.google.com/googleplay/answer/1050566?hl=en)