mirror of https://github.com/M66B/FairEmail.git
Updated FAQ
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FAQ.md
38
FAQ.md
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@ -22,7 +22,7 @@ For authorizing:
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## Planned features
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## Planned features
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* Microsoft OAuth ([blocking issue](https://github.com/AzureAD/microsoft-authentication-library-for-android/issues/354))
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None at this moment.
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Anything on this list is in random order and *might* be added in the near future.
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Anything on this list is in random order and *might* be added in the near future.
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@ -76,6 +76,7 @@ Note that your contacts could unknowingly send malicious messages if they got in
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* Use accounts on the device (USE_CREDENTIALS): needed to select accounts on Android version 5.1 Lollipop and before (not used on later Android versions)
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* Use accounts on the device (USE_CREDENTIALS): needed to select accounts on Android version 5.1 Lollipop and before (not used on later Android versions)
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* Optional: find accounts on the device (GET_ACCOUNTS): to use [OAuth](https://en.wikipedia.org/wiki/OAuth) instead of passwords
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* Optional: find accounts on the device (GET_ACCOUNTS): to use [OAuth](https://en.wikipedia.org/wiki/OAuth) instead of passwords
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<a name="faq2"></a>
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<a name="faq2"></a>
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**(2) Why is there a permanent notification shown?**
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**(2) Why is there a permanent notification shown?**
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@ -88,6 +89,7 @@ Background: this is necessary because of the introduction of [doze mode](https:/
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If you came here by clicking on the notification, you should known that the next click will open the unified inbox.
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If you came here by clicking on the notification, you should known that the next click will open the unified inbox.
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<a name="faq3"></a>
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<a name="faq3"></a>
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**(3) What are operations and why are they pending?**
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**(3) What are operations and why are they pending?**
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@ -109,6 +111,7 @@ The low priority status bar notification shows the number of pending operations,
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Operations are processed only when there is a connection to the email server or when manually synchronizing.
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Operations are processed only when there is a connection to the email server or when manually synchronizing.
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See also [this FAQ](#user-content-faq16).
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See also [this FAQ](#user-content-faq16).
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<a name="faq4"></a>
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<a name="faq4"></a>
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**(4) How can I use an invalid security certificate / IMAP STARTTLS / an empty password?**
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**(4) How can I use an invalid security certificate / IMAP STARTTLS / an empty password?**
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@ -125,6 +128,7 @@ If you still want to use an invalid security certificate, IMAP STARTTLS or an em
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you'll need to enable insecure connections in the advanced settings and also in the account and/or identity settings.
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you'll need to enable insecure connections in the advanced settings and also in the account and/or identity settings.
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Additionally, IMAP STARTTLS needs to be enabled in the account settings too.
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Additionally, IMAP STARTTLS needs to be enabled in the account settings too.
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<a name="faq5"></a>
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<a name="faq5"></a>
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**(5) How can I customize the message view?**
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**(5) How can I customize the message view?**
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@ -141,6 +145,7 @@ If the list of addresses is long, you can collapse the addresses section with th
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Unfortunately, it is impossible to make everybody happy and adding lots of settings would not only be confusing, but also never be sufficient.
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Unfortunately, it is impossible to make everybody happy and adding lots of settings would not only be confusing, but also never be sufficient.
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<a name="faq6"></a>
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<a name="faq6"></a>
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**(6) How can I login to Gmail / G suite?**
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**(6) How can I login to Gmail / G suite?**
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@ -151,6 +156,7 @@ See here for instructions: [https://support.google.com/accounts/answer/185833](h
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If this doesn't work, see here for more solutions: [https://support.google.com/mail/accounts/answer/78754](https://support.google.com/mail/accounts/answer/78754)
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If this doesn't work, see here for more solutions: [https://support.google.com/mail/accounts/answer/78754](https://support.google.com/mail/accounts/answer/78754)
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<a name="faq7"></a>
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<a name="faq7"></a>
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**(7) Why are messages in the outbox not moved to the sent folder?**
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**(7) Why are messages in the outbox not moved to the sent folder?**
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@ -160,6 +166,7 @@ If this doesn't happen, your provider might not keep track of sent messages or y
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In these cases you can use the advanced identity setting *Store a copy of sent messages in* and select the sent folder.
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In these cases you can use the advanced identity setting *Store a copy of sent messages in* and select the sent folder.
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There is a menu to move sent messages in the outbox to the sent folder.
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There is a menu to move sent messages in the outbox to the sent folder.
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<a name="faq8"></a>
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<a name="faq8"></a>
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**(8) Can I use a Microsoft Exchange account?**
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**(8) Can I use a Microsoft Exchange account?**
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@ -184,6 +191,7 @@ You can configure these by setting the email address field to the alias address
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~~This IMAP extension is required to implement two way synchronization, which is not an optional feature.~~
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~~This IMAP extension is required to implement two way synchronization, which is not an optional feature.~~
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~~So, unless your provider can enable this extension, you cannot use FairEmail for this provider.~~
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~~So, unless your provider can enable this extension, you cannot use FairEmail for this provider.~~
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<a name="faq11"></a>
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<a name="faq11"></a>
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**(11) Why is POP not supported?**
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**(11) Why is POP not supported?**
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@ -191,6 +199,7 @@ Besides that any decent email provider supports [IMAP](https://en.wikipedia.org/
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using [POP](https://en.wikipedia.org/wiki/Post_Office_Protocol) will result in unnecessary battery usage and delayed new message notifications.
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using [POP](https://en.wikipedia.org/wiki/Post_Office_Protocol) will result in unnecessary battery usage and delayed new message notifications.
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Moreover, POP is unsuitable for two way synchronization and more often than not people read email on different devices.
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Moreover, POP is unsuitable for two way synchronization and more often than not people read email on different devices.
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<a name="faq12"></a>
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<a name="faq12"></a>
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**(12) How does encryption/decryption work?**
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**(12) How does encryption/decryption work?**
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@ -212,6 +221,7 @@ Note that signed only or encrypted only messages are not supported, see here for
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If you like, you can verify a signature by opening the *signature.asc* attachment.
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If you like, you can verify a signature by opening the *signature.asc* attachment.
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<a name="faq13"></a>
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<a name="faq13"></a>
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**(13) How does search on server work?**
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**(13) How does search on server work?**
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@ -222,12 +232,16 @@ The message text of local messages will not be searched if the message text was
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Searching by the server might be case sensitive or case insensitive and might be on partial text or whole words, depending on the provider.
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Searching by the server might be case sensitive or case insensitive and might be on partial text or whole words, depending on the provider.
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Searching messages is a pro feature.
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Searching messages is a pro feature.
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<a name="faq14"></a>
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<a name="faq14"></a>
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**(14) How can I setup Outlook with 2FA?**
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**(14) How can I setup Outlook with 2FA?**
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To use Outlook with two factor authentication enabled, you need to create an app password.
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To use Outlook with two factor authentication enabled, you need to create an app password.
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See [here](https://support.microsoft.com/en-us/help/12409/microsoft-account-app-passwords-two-step-verification) for the details.
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See [here](https://support.microsoft.com/en-us/help/12409/microsoft-account-app-passwords-two-step-verification) for the details.
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Unfortunately, Outlook doesn't support OAuth for IMAP/SMTP connections, so there is no other way.
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<a name="faq15"></a>
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<a name="faq15"></a>
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**(15) Why does the message text keep loading?**
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**(15) Why does the message text keep loading?**
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@ -239,6 +253,7 @@ In the advanced settings you can set the maximum size for automatically download
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Mobile connections are almost always metered and some (paid) Wi-Fi hotspots are too.
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Mobile connections are almost always metered and some (paid) Wi-Fi hotspots are too.
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<a name="faq16"></a>
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<a name="faq16"></a>
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**(16) Why are messages not being synchronized?**
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**(16) Why are messages not being synchronized?**
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@ -258,6 +273,7 @@ in particular of Huawei (see [here](https://www.forbes.com/sites/bensin/2016/07/
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or Xiaomi (see [here](https://www.forbes.com/sites/bensin/2016/11/17/how-to-fix-push-notifications-on-xiaomis-miui-8-for-real/) for a fix)
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or Xiaomi (see [here](https://www.forbes.com/sites/bensin/2016/11/17/how-to-fix-push-notifications-on-xiaomis-miui-8-for-real/) for a fix)
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stop apps and services too aggressively.
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stop apps and services too aggressively.
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<a name="faq17"></a>
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<a name="faq17"></a>
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**(17) ~~Why does manual synchronize not work?~~**
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**(17) ~~Why does manual synchronize not work?~~**
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@ -265,12 +281,14 @@ stop apps and services too aggressively.
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~~See the previous question for more information.~~
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~~See the previous question for more information.~~
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<a name="faq18"></a>
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<a name="faq18"></a>
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**(18) Why is the message preview not always shown?**
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**(18) Why is the message preview not always shown?**
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The preview of the message text cannot be shown if the message body has not been downloaded yet.
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The preview of the message text cannot be shown if the message body has not been downloaded yet.
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See also [this FAQ](#user-content-faq15).
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See also [this FAQ](#user-content-faq15).
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<a name="faq19"></a>
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<a name="faq19"></a>
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**(19) Why are the pro features so expensive?**
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**(19) Why are the pro features so expensive?**
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@ -288,6 +306,7 @@ which means that FairEmail is basically free to use.
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Also note that most free apps will appear not to be sustainable in the end, whereas FairEmail is properly maintained and supported,
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Also note that most free apps will appear not to be sustainable in the end, whereas FairEmail is properly maintained and supported,
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and that free apps may have a catch, like sending privacy sensitive information to the internet.
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and that free apps may have a catch, like sending privacy sensitive information to the internet.
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<a name="faq20"></a>
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<a name="faq20"></a>
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**(20) Can I get a refund?**
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**(20) Can I get a refund?**
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@ -300,6 +319,7 @@ since there wasn't paid anything for them and because they can be evaluated with
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I take my responsibility as seller to deliver what has been promised
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I take my responsibility as seller to deliver what has been promised
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and I expect that you take responsibility for informing yourself of what you are buying.
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and I expect that you take responsibility for informing yourself of what you are buying.
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<a name="faq21"></a>
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<a name="faq21"></a>
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**(21) How do I enable the notification light?**
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**(21) How do I enable the notification light?**
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@ -308,6 +328,7 @@ Before Android 8 Oreo: there is an advanced option in the setup for this.
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Android 8 Oreo and later: see [here](https://developer.android.com/training/notify-user/channels) about how to configure notification channels.
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Android 8 Oreo and later: see [here](https://developer.android.com/training/notify-user/channels) about how to configure notification channels.
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You can use the button *Manage notifications* in the setup to directly go to the Android notification settings.
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You can use the button *Manage notifications* in the setup to directly go to the Android notification settings.
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<a name="faq22"></a>
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<a name="faq22"></a>
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**(22) Why do I get 'Couldn't connect to host' ?**
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**(22) Why do I get 'Couldn't connect to host' ?**
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@ -322,6 +343,7 @@ Possible causes are:
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If you are using a VPN, the VPN provider might block the connection because it is too aggressively trying to prevent spam.
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If you are using a VPN, the VPN provider might block the connection because it is too aggressively trying to prevent spam.
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<a name="faq23"></a>
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<a name="faq23"></a>
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**(23) Why do I get 'Too many simultaneous connections' ?**
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**(23) Why do I get 'Too many simultaneous connections' ?**
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@ -342,6 +364,7 @@ The maximum number of simultaneous folder connections for Gmail is 15,
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so you can synchronize at most 15 folders simultaneously on *all* your devices at the same time.
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so you can synchronize at most 15 folders simultaneously on *all* your devices at the same time.
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See [here](https://support.google.com/mail/answer/7126229) for details.
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See [here](https://support.google.com/mail/answer/7126229) for details.
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<a name="faq24"></a>
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<a name="faq24"></a>
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**(24) What is browse messages on the server?**
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**(24) What is browse messages on the server?**
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@ -349,6 +372,7 @@ Browse messages on the server will fetch messages from the email server in real
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when you reach the end of the list of synchronized messages, even when the folder is set to not synchronize.
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when you reach the end of the list of synchronized messages, even when the folder is set to not synchronize.
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You can disable this feature under *Setup* > *Advanced options* > *Browse messages on the server*.
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You can disable this feature under *Setup* > *Advanced options* > *Browse messages on the server*.
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<a name="faq25"></a>
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<a name="faq25"></a>
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**(25) Why can't I select/open/save an image, attachment or a file?**
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**(25) Why can't I select/open/save an image, attachment or a file?**
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@ -359,12 +383,14 @@ for example because your custom ROM does not include it or because it was remove
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FairEmail does not request storage permissions, so this framework is required to select files and folders.
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FairEmail does not request storage permissions, so this framework is required to select files and folders.
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No app, except maybe file managers, targeting Android 4.4 KitKat or later should ask for storage permissions because it would allow access to *all* files.
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No app, except maybe file managers, targeting Android 4.4 KitKat or later should ask for storage permissions because it would allow access to *all* files.
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<a name="faq26"></a>
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<a name="faq26"></a>
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**(26) Can I help to translate FairEmail in my own language?**
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**(26) Can I help to translate FairEmail in my own language?**
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Yes, you can translate the texts of FairEmail in your own language [here](https://crowdin.com/project/open-source-email).
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Yes, you can translate the texts of FairEmail in your own language [here](https://crowdin.com/project/open-source-email).
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Registration is free.
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Registration is free.
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<a name="faq27"></a>
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<a name="faq27"></a>
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**(27) How can I differentiate external and embedded images?**
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**(27) How can I differentiate external and embedded images?**
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@ -382,6 +408,7 @@ Broken image:
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Note that downloading external images from a remote server can be used to record you did see a message, which you likely don't want if the message is spam or malicious.
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Note that downloading external images from a remote server can be used to record you did see a message, which you likely don't want if the message is spam or malicious.
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<a name="faq28"></a>
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<a name="faq28"></a>
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**(28) How can I manage status bar notifications?**
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**(28) How can I manage status bar notifications?**
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@ -403,6 +430,7 @@ On Android before Android 8 Oreo you can set the notification sound in the advan
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See [this FAQ](#user-content-faq21) if your device has a notification light.
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See [this FAQ](#user-content-faq21) if your device has a notification light.
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<a name="faq29"></a>
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<a name="faq29"></a>
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**(29) How can I get new message notifications for other folders?**
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**(29) How can I get new message notifications for other folders?**
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@ -411,6 +439,7 @@ and enable either *Show in unified inbox*
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or *Notify new messages* (available on Android 7 Nougat and later only)
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or *Notify new messages* (available on Android 7 Nougat and later only)
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and tap *Save*.
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and tap *Save*.
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<a name="faq30"></a>
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<a name="faq30"></a>
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**(30) How can I use the provided quick settings?**
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**(30) How can I use the provided quick settings?**
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@ -422,6 +451,7 @@ There are quick settings (settings tiles) available to:
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Quick settings require Android 7.0 Nougat or later.
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Quick settings require Android 7.0 Nougat or later.
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The usage of settings tiles is explained [here](https://support.google.com/android/answer/9083864).
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The usage of settings tiles is explained [here](https://support.google.com/android/answer/9083864).
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<a name="faq31"></a>
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<a name="faq31"></a>
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**(31) How can I use the provided shortcuts?**
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**(31) How can I use the provided shortcuts?**
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@ -433,11 +463,13 @@ There are shortcuts available to:
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Shortcuts require Android 7.1 Nougat or later.
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Shortcuts require Android 7.1 Nougat or later.
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The usage of shortcuts is explained [here](https://support.google.com/android/answer/2781850).
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The usage of shortcuts is explained [here](https://support.google.com/android/answer/2781850).
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<a name="faq32"></a>
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<a name="faq32"></a>
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**(32) How can I check if reading email is really safe?**
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**(32) How can I check if reading email is really safe?**
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You can use the [Email Privacy Tester](https://www.emailprivacytester.com/) for this.
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You can use the [Email Privacy Tester](https://www.emailprivacytester.com/) for this.
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<a name="faq33"></a>
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<a name="faq33"></a>
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**(33) Why are edited sender addresses not working?**
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**(33) Why are edited sender addresses not working?**
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@ -454,6 +486,7 @@ This means that the edited sender address was automatically replaced by a valida
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Note that this is independent of receiving messages.
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Note that this is independent of receiving messages.
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<a name="faq34"></a>
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<a name="faq34"></a>
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**(34) How are identities matched?**
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**(34) How are identities matched?**
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@ -468,6 +501,7 @@ Identities are matched on e-mail address in this order:
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Matched identities can be used to color code messages. The identity color takes precedence over the account color.
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Matched identities can be used to color code messages. The identity color takes precedence over the account color.
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Setting colors is a pro feature.
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Setting colors is a pro feature.
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<a name="faq35"></a>
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<a name="faq35"></a>
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**(35) Why should I be careful with viewing images, attachments and the original message?**
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**(35) Why should I be careful with viewing images, attachments and the original message?**
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@ -477,6 +511,7 @@ but will also leak your IP address.
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Opening attachments or viewing an original message might execute scripts,
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Opening attachments or viewing an original message might execute scripts,
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that might not only cause privacy sensitive information to leak, but can also be a security risk.
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that might not only cause privacy sensitive information to leak, but can also be a security risk.
|
||||||
|
|
||||||
|
|
||||||
<a name="faq36"></a>
|
<a name="faq36"></a>
|
||||||
**(36) How are settings files encrypted?**
|
**(36) How are settings files encrypted?**
|
||||||
|
|
||||||
|
@ -487,6 +522,7 @@ Long version:
|
||||||
* The 256 bit key is generated with *PBKDF2WithHmacSHA1* using a 128 bit secure random salt and 65536 iterations
|
* The 256 bit key is generated with *PBKDF2WithHmacSHA1* using a 128 bit secure random salt and 65536 iterations
|
||||||
* The cipher is *AES/CBC/PKCS5Padding*
|
* The cipher is *AES/CBC/PKCS5Padding*
|
||||||
|
|
||||||
|
|
||||||
<a name="faq37"></a>
|
<a name="faq37"></a>
|
||||||
**(37) How are passwords stored?**
|
**(37) How are passwords stored?**
|
||||||
|
|
||||||
|
|
Loading…
Reference in New Issue