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Code Issues Releases Wiki Activity

Updated FAQ

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FAQ.md
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@ -4300,14 +4300,16 @@ Note that FairEmail does support replying to calendar invites (a pro feature) an
The confusing Microsoft specific server error *User is authenticated but not connected* might occur if:
* External access is administratively disabled, please see [this article](https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/client-access-rules/client-access-rules) about how an administrator can enable it again
* Access by third-party apps is administratively disabled or allowed for specific apps only
* IMAP is administratively disabled, please see [this article](https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/pop3-and-imap4/enable-or-disable-pop3-or-imap4-access) about how an administrator can enable it again
* SMTP is administratively disabled, please see [this article](https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/authenticated-client-smtp-submission) about how an administrator can enable it again
* A security policy is blocking the login, for example because only specific network connections are allowed, please see [this article](https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/client-access-rules/client-access-rules) about how an administrator can enable it again
* Required server components are disabled, please see [this article](https://learn.microsoft.com/en-us/exchange/troubleshoot/user-and-shared-mailboxes/pop3-imap-owa-activesync-office-365) about enabling IMAP, MAPI, etc.
* Push messages are enabled for too many folders: see [this FAQ](#faq23) for more information and a workaround
* There were too many login attempts in a too short time, for example by using multiple email clients at the same time
* The wrong account was selected in the Microsoft account selector, for example an account with a different email address or a personal instead of a business account
* An ad blocker or DNS changer is being used
* Devices in another time zone are connected to the same account
* A security policy is blocking the login, for example because only specific network connections are allowed
* There is a problem with the Exchange server license: it might be expired or for another server edition
* An alias email address is being used as username instead of the primary email address
* An incorrect login scheme is being used for a shared mailbox: the right scheme is *username@domain\SharedMailboxAlias*

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index.html
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@ -2168,14 +2168,16 @@ $NotDisplayed</code></pre>
<p>The confusing Microsoft specific server error <em>User is authenticated but not connected</em> might occur if:</p>
<ul>
<li>External access is administratively disabled, please see <a href="https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/client-access-rules/client-access-rules">this article</a> about how an administrator can enable it again</li>
<li>Access by third-party apps is administratively disabled or allowed for specific apps only</li>
<li>IMAP is administratively disabled, please see <a href="https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/pop3-and-imap4/enable-or-disable-pop3-or-imap4-access">this article</a> about how an administrator can enable it again</li>
<li>SMTP is administratively disabled, please see <a href="https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/authenticated-client-smtp-submission">this article</a> about how an administrator can enable it again</li>
<li>A security policy is blocking the login, for example because only specific network connections are allowed, please see <a href="https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/client-access-rules/client-access-rules">this article</a> about how an administrator can enable it again</li>
<li>Required server components are disabled, please see <a href="https://learn.microsoft.com/en-us/exchange/troubleshoot/user-and-shared-mailboxes/pop3-imap-owa-activesync-office-365">this article</a> about enabling IMAP, MAPI, etc.</li>
<li>Push messages are enabled for too many folders: see <a href="#faq23">this FAQ</a> for more information and a workaround</li>
<li>There were too many login attempts in a too short time, for example by using multiple email clients at the same time</li>
<li>The wrong account was selected in the Microsoft account selector, for example an account with a different email address or a personal instead of a business account</li>
<li>An ad blocker or DNS changer is being used</li>
<li>Devices in another time zone are connected to the same account</li>
<li>A security policy is blocking the login, for example because only specific network connections are allowed</li>
<li>There is a problem with the Exchange server license: it might be expired or for another server edition</li>
<li>An alias email address is being used as username instead of the primary email address</li>
<li>An incorrect login scheme is being used for a shared mailbox: the right scheme is *username@domain</li>