diff --git a/FAQ.md b/FAQ.md
index e52e052955..0626d4b8b2 100644
--- a/FAQ.md
+++ b/FAQ.md
@@ -3625,6 +3625,8 @@ The Outlook/Office 365 quick setup wizard supports setting up shared mailboxes.
 
 When using a shared mailbox, you might want to enable the option *Synchronize shared folder lists* in the receive settings.
 
+Sometimes it helps to use the *Other provider* wizard instead of the *Outlook/Office 365* wizard.
+
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 <a name="faq140"></a>