From a31de295580f3fe135b8fc58c0abc0a6e3c26662 Mon Sep 17 00:00:00 2001 From: M66B Date: Thu, 29 Nov 2018 17:51:33 +0100 Subject: [PATCH] Updated FAQ --- FAQ.md | 11 ++++++++--- 1 file changed, 8 insertions(+), 3 deletions(-) diff --git a/FAQ.md b/FAQ.md index ae80c52840..89640409f1 100644 --- a/FAQ.md +++ b/FAQ.md @@ -532,10 +532,15 @@ This is an account specific setting accessible via *Setup* > *Manage accounts*. -**(41) How can I fix the error 'xxx failed' ?** +**(41) How can I fix the error 'Handshake failed' ?** -If the error message is *Couldn't connect to host ...*, -please make sure FairEmail can connect to the configured server and isn't blocked by a firewall, etc. +The error '*Handshake failed ... WRONG_VERSION_NUMBER*' might mean that you are trying to connect to an IMAP or SMTP server +without an encrypted connection, typically using port 143 (IMAP) and port 25 (SMTP). + +Most providers provide encrypted connections using different ports, typically port 993 (IMAP) and port 465/587 (SMTP). + +If your provider doesn't support encrypted connections, you should ask to make this possible. +If this isn't an option, you could enable *Allow insecure connections* both in the advanced settings AND the account/identity settings. ## Support