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Code Issues Releases Wiki Activity

Updated FAQ

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M66B 2022-01-06 15:24:53 +01:00
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FAQ.md
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@ -3683,15 +3683,13 @@ Note that FairEmail does support replying to calendar invites (a pro feature) an
🌎 [Google Translate](https://translate.google.com/translate?sl=en&u=https://github.com/M66B/FairEmail/blob/master/FAQ.md%23user-content-faq139)
In fact this Microsoft Exchange specific error is an incorrect error message caused by a bug in older Exchange server software.
The error *User is authenticated but not connected* might occur if:
The confusing server error *User is authenticated but not connected* might occur if:
* External access was administratively disabled, please see [this article](https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/client-access-rules/client-access-rules) about how an administrator can enable it again
* SMTP was administratively disabled, please see [this article](https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/authenticated-client-smtp-submission) about how an administrator can enable it again
* Push messages are enabled for too many folders: see [this FAQ](#user-content-faq23) for more information and a workaround
* The account password was changed: changing it in FairEmail too should fix the problem
* An alias email address is being used as username instead of the primary email address
* An incorrect login scheme is being used for a shared mailbox: the right scheme is *username@domain\SharedMailboxAlias*
* IMAP was administratively disabled, please see [this article](https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/client-access-rules/client-access-rules) how an administrator can enable it again
The shared mailbox alias will mostly be the email address of the shared account, like this:
@ -3706,6 +3704,7 @@ The Outlook/Office 365 quick setup wizard supports setting up shared mailboxes.
When using a shared mailbox, you might want to enable the option *Synchronize shared folder lists* in the receive settings.
Sometimes it helps to use the *Other provider* wizard instead of the *Outlook/Office 365* wizard.
You might need an app password for this, please see [this FAQ](#user-content-faq14).
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