diff --git a/FAQ.md b/FAQ.md index e7907577f8..5f215af71e 100644 --- a/FAQ.md +++ b/FAQ.md @@ -740,19 +740,20 @@ Mobile connections are almost always metered and some (paid) Wi-Fi hotspots are Possible causes of messages not being synchronized (sent or received) are: * The account or folder(s) are not set to synchronize -* The number of days to synchronize is set too low +* The number of days to synchronize message for is set too low * There is no usable internet connection * The email server is temporarily not available * Android stopped the synchronization service -So, check your account and folder settings and check if the accounts/folders are connected (see the legend menu for the meaning of the icons). +So, check your account and folder settings and check if the accounts/folders are connected (see the legend in the navigation menu for the meaning of the icons). + +If there are any error messages, please see [this FAQ](#user-content-faq22). On some devices, where there are lots of applications competing for memory, Android may stop the synchronization service as a last resort. -Some Android versions, -in particular of Huawei (see [here](https://www.forbes.com/sites/bensin/2016/07/04/push-notifications-not-coming-through-to-your-huawei-phone-heres-how-to-fix-it/) for a fix) -or Xiaomi (see [here](https://www.forbes.com/sites/bensin/2016/11/17/how-to-fix-push-notifications-on-xiaomis-miui-8-for-real/) for a fix) -stop apps and services too aggressively. -See also [this dedicated website](https://dontkillmyapp.com/). + +Some Android versions stop apps and services too aggressively. See [this dedicated website](https://dontkillmyapp.com/) for more information. + +Disabling battery optimizations (setup step 4) reduces the chance Android will stop the synchronization service.