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Code Issues Releases Wiki Activity

Updated FAQ

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M66B 2019-10-01 20:03:09 +02:00
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FAQ.md
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@ -699,7 +699,13 @@ but such apps cannot be updated anymore and recent Android versions will show a
**(22) What does account/folder error ... mean?** **(22) What does account/folder error ... mean?**
FairEmail does not hide errors like similar apps often do, so it is easier to diagnose problems. FairEmail does not hide errors like similar apps often do, so it is easier to diagnose problems.
Also, FairEmail will always retry again later, so transient errors will automatically be solved.
FairEmail will automatically try to connect again after a delay.
This delay will be doubled after each failed attempt to prevent draining the battery and to prevent from being locked out permanently.
There are general errors and errors specific to Gmail accounts (see below).
**General errors**
The errors *... Couldn't connect to host ...*, *... Connection refused ...* or *... Network unreachable ...* The errors *... Couldn't connect to host ...*, *... Connection refused ...* or *... Network unreachable ...*
mean that FairEmail was not able to connect to the email server. mean that FairEmail was not able to connect to the email server.
@ -715,12 +721,6 @@ see [here](https://blogs.technet.microsoft.com/pki/2010/09/30/sha2-and-windows/)
The error *... Read timed out ...* means that the email server is not responding anymore or that the internet connection is bad. The error *... Read timed out ...* means that the email server is not responding anymore or that the internet connection is bad.
The error *... Invalid credentials ...* for a Gmail account which was added with the quick setup wizard
might be caused by having removed the selected account from your device or by having revoked account (contact) permissions from FairEmail.
Account permissions are required to periodically refresh the [OAuth](https://developers.google.com/gmail/imap/xoauth2-protocol) token
(a kind of password used to login to your Gmail account).
Just start the wizard (but do not select an account) to grant the required permissions again.
The warning *... Unsupported encoding ...* means that the character set of the message is unknown or not supported. The warning *... Unsupported encoding ...* means that the character set of the message is unknown or not supported.
FairEmail will assume ISO-8859-1 (Latin1), which will in most cases result in showing the message correctly. FairEmail will assume ISO-8859-1 (Latin1), which will in most cases result in showing the message correctly.
@ -740,8 +740,22 @@ Sometimes you can workaround this by using another SMTP port. See the documentat
If you are using a VPN, the VPN provider might block the connection because it is too aggressively trying to prevent spam. If you are using a VPN, the VPN provider might block the connection because it is too aggressively trying to prevent spam.
FairEmail will automatically try to connect again after a delay. **Gmail errors**
This delay will be doubled after each failed attempt to prevent draining the battery and to prevent from being locked out permanently.
The authorization of Gmail accounts setup with the quick wizard needs to be periodically refreshed
via the [Android account manager](https://developer.android.com/reference/android/accounts/AccountManager).
This requires contact/account permissions and internet connectivity.
The error *... Authentication failed ... Account not found ...* means that a previously authorized Gmail account was removed from the device.
The errors *... Authentication failed ... No token on refresh ...* means that the Android account manager failed to refresh the authorization of a Gmail account.
The error *... Authentication failed ... Invalid credentials ... network error ...*
means that the Android account manager was not able to refresh the authorization of a Gmail account due to problems with the internet connection
The error *... Authentication failed ... Invalid credentials ...* could be caused by having revoked the required account/contacts permissions.
Just start the wizard (but do not select an account) to grant the required permissions again.
When in doubt, you can ask for [support](#user-content-support). When in doubt, you can ask for [support](#user-content-support).