From c470d1fc7093dc3244a9c3758caf0869e58afa0e Mon Sep 17 00:00:00 2001 From: M66B Date: Sun, 8 Mar 2020 17:08:37 +0100 Subject: [PATCH] Added FAQ --- FAQ.md | 19 +++++++++++++++++++ 1 file changed, 19 insertions(+) diff --git a/FAQ.md b/FAQ.md index 65e17cde2d..67ef02e9e9 100644 --- a/FAQ.md +++ b/FAQ.md @@ -263,6 +263,7 @@ Fonts, sizes, colors, etc should be material design whenever possible. * [(145) How can I set a notification sound for an account, folder or sender?](#user-content-faq145) * [(146) How can I fix incorrect message times?](#user-content-faq146) * [(147) What should I know about third party versions?](#user-content-faq147) +* [(148) What will happen when FairEmail cannot connect to an email server?](#user-content-faq148) [I have another question.](#user-content-support) @@ -2808,6 +2809,24 @@ If you have a problem with the F-Droid build, please check if there is a newer v
+ +**(148) What will happen when FairEmail cannot connect to an email server?** + +When FairEmail cannot connect to an email server to receive messages, for example when a firewall or a VPN is blocking the connection, +FairEmail will wait 8, 16 and 32 seconds while keeping the device awake (=use battery power) and try again to connect. +If this fails, FairEmail will schedule an alarm to retry after 15, 30 and 60 minutes and let the device sleep. + +Note that [Android doze mode](https://developer.android.com/training/monitoring-device-state/doze-standby) +does not allow to wake the device earlier than after 15 minutes. + +Sending messages will be retried on connectivity changes only +(reconnecting to the same network or connecting to another network) +to prevent the email server from blocking the connection permanently. + +*Force sync* in the three-dots menu of the unified inbox can be used to let FairEmail attempt to reconnect without waiting. + +
+ ## Support Requested features should: