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Code Issues Releases Wiki Activity

Updated FAQ

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M66B 2019-10-19 20:10:10 +02:00
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FAQ.md
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@ -228,7 +228,7 @@ FairEmail follows all the best practices for an email client as decribed in [thi
* [(123) What does 'force sync'?](#user-content-faq123) * [(123) What does 'force sync'?](#user-content-faq123)
* [(124) Why do I get 'Message too large or too complex to display'?](#user-content-faq124) * [(124) Why do I get 'Message too large or too complex to display'?](#user-content-faq124)
* [(125) What are the current experimental features?](#user-content-faq125) * [(125) What are the current experimental features?](#user-content-faq125)
* [(126) What does 'User is authenticated but not connected' mean?](#user-content-faq126) * [(126) Can message previews be sent to my wearable?](#user-content-faq126)
* [(127) How can I fix 'Syntactically invalid HELO argument(s)'?](#user-content-faq127) * [(127) How can I fix 'Syntactically invalid HELO argument(s)'?](#user-content-faq127)
* [(128) How can I reset asked questions, for example to show images?](#user-content-faq128) * [(128) How can I reset asked questions, for example to show images?](#user-content-faq128)
* [(129) Are ProtonMail, Tutanota supported?](#user-content-faq129) * [(129) Are ProtonMail, Tutanota supported?](#user-content-faq129)
@ -242,7 +242,6 @@ FairEmail follows all the best practices for an email client as decribed in [thi
* [(137) How can I reset 'Don't ask again'?](#user-content-faq137) * [(137) How can I reset 'Don't ask again'?](#user-content-faq137)
* [(138) Can you add calendar / contact management?](#user-content-faq138) * [(138) Can you add calendar / contact management?](#user-content-faq138)
* [(139) How do I fix 'User is authenticated but not connected'?](#user-content-faq139) * [(139) How do I fix 'User is authenticated but not connected'?](#user-content-faq139)
* [(140) Can message previews be sent to my wearable?](#user-content-faq140)
[I have another question.](#user-content-support) [I have another question.](#user-content-support)
@ -733,7 +732,7 @@ There are general errors and errors specific to Gmail accounts (see below).
**General errors** **General errors**
The error *... Authentication failed ...* likely means your username or password was incorrect. The error *... Authentication failed ...* or *... AUTHENTICATE failed ...* likely means your username or password was incorrect.
Some providers expect as username just *username* and others your full email address *username@example.com*. Some providers expect as username just *username* and others your full email address *username@example.com*.
Other possible causes are that the account is blocked or that logging in has been administratively restricted in some way, Other possible causes are that the account is blocked or that logging in has been administratively restricted in some way,
for example by allowing to logging from certain networks / IP addresses only. for example by allowing to logging from certain networks / IP addresses only.
@ -2282,10 +2281,17 @@ The current experimental features are:
<br /> <br />
<a name="faq126"></a> <a name="faq126"></a>
**(126) What does 'User is authenticated but not connected' mean?** **(126) Can message previews be sent to my wearable?**
The message *User is authenticated but not connected* is caused by a bug in older versions of Microsoft's Exchange server. FairEmail fetches a message in two steps:
This message in fact means that the password was invalid, likely because it was changed.
1. Fetch message headers
1. Fetch message text and attachments
Directly after the first step new messages will be notified.
However, only until after the second step the message text will be available.
FairEmail updates exiting notifications with a preview of the message text, but unfortunately wearable notifications cannot be updated.
Since there is no guarantee that the message text will be fetched directly after the message header, it is not possible to send message previews to a wearable.
<br /> <br />
@ -2442,22 +2448,6 @@ The error *User is authenticated but not connected* might occur if:
* The account password was changed: changing it in FairEmail too should fix the problem * The account password was changed: changing it in FairEmail too should fix the problem
* There are too many simultaneous connections: see [this FAQ](#user-content-faq23) for more information and a workaround * There are too many simultaneous connections: see [this FAQ](#user-content-faq23) for more information and a workaround
<br />
<a name="faq140"></a>
**(140) Can message previews be sent to my wearable?**
FairEmail fetches a message in two steps:
1. Fetch message headers
1. Fetch message text and attachments
Directly after the first step new messages will be notified.
However, only until after the second step the message text will be available.
FairEmail updates exiting notifications with a preview of the message text, but unfortunately wearable notifications cannot be updated.
Since there is no guarantee that the message text will be fetched directly after the message header, it is not possible to send message previews to a wearable.
<br /> <br />
## Support ## Support