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Code Issues Releases Wiki Activity

Updated FAQ

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M66B 2023-01-25 09:56:32 +01:00
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FAQ.md
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@ -1265,6 +1265,7 @@ Possible causes of messages not being synchronized (sent or received) are:
* The number of days to synchronize message for is set too low * The number of days to synchronize message for is set too low
* There is no usable internet connection * There is no usable internet connection
* The email server is temporarily not available * The email server is temporarily not available
* Battery optimizations were not disable via setup step 3
* Android stopped the synchronization service * Android stopped the synchronization service
* A memory management app stopped the synchronization service * A memory management app stopped the synchronization service
@ -1274,8 +1275,10 @@ If there are any error messages, please see [this FAQ](#user-content-faq22).
On some devices, where there are lots of applications competing for memory, Android may stop the synchronization service as a last resort. On some devices, where there are lots of applications competing for memory, Android may stop the synchronization service as a last resort.
Some Android versions stop apps and services too aggressively. Some Android versions, especially those of Samsung, OnePlus, Huawei and Xiaomi, stop apps and services too aggressively.
See [this dedicated website](https://dontkillmyapp.com/) and [this Android issue](https://issuetracker.google.com/issues/122098785) for more information. See [this dedicated website](https://dontkillmyapp.com/) "*Don't kill my app*" for solutions,
and [this Android issue](https://issuetracker.google.com/issues/122098785) (requires logging in with a Google account) for more information.
If you have a Doogee device, please [see here](https://android.stackexchange.com/questions/214639/background-apps-get-killed-by-something-other-than-battery-optimization). If you have a Doogee device, please [see here](https://android.stackexchange.com/questions/214639/background-apps-get-killed-by-something-other-than-battery-optimization).
Disabling battery optimizations (setup step 3) reduces the chance Android will stop the synchronization service. Disabling battery optimizations (setup step 3) reduces the chance Android will stop the synchronization service.