diff --git a/FAQ.md b/FAQ.md index 27ecb38d04..6162cc8c99 100644 --- a/FAQ.md +++ b/FAQ.md @@ -308,6 +308,10 @@ see [here](https://support.google.com/accounts/answer/6010255) for Google's inst or go [directy to the setting](https://www.google.com/settings/security/lesssecureapps). You can solve the error *535-5.7.8 Username and Password not accepted* by enabling "less secure" apps. +If you use your account username/password, you might get the alert "*Please log in via your web browser*". +This security measure can for example be triggered when too many IP addresses were used in a too short time or when you are using a VPN. +You can prevent this by using an app specific password. + To login to Gmail / G suite you'll sometimes need an app specific password, for example when two factor authentication is enabled. See here for instructions: [https://support.google.com/accounts/answer/185833](https://support.google.com/accounts/answer/185833).