From ce641d5cec7aee2cd2605f7d38092cc023f974df Mon Sep 17 00:00:00 2001 From: M66B Date: Thu, 23 Jul 2020 08:32:36 +0200 Subject: [PATCH] Updated FAQ --- FAQ.md | 8 ++++++++ 1 file changed, 8 insertions(+) diff --git a/FAQ.md b/FAQ.md index 3e26be1c37..30cf9f4321 100644 --- a/FAQ.md +++ b/FAQ.md @@ -2856,6 +2856,14 @@ The error *User is authenticated but not connected* might occur if: * An alias email address is being used as username instead of the primary email address * An incorrect login scheme is being used for a shared mailbox: the right scheme is *username@domain\SharedMailboxAlias* +The shared mailbox alias will mostly be the email address of the shared account, like this: + +``` +you@example.com\shared@example.com +``` + +Note that it should be a backslash and not a forward slash. +