From d0c363c75345fab9f2b746b65769cec7909af2a9 Mon Sep 17 00:00:00 2001 From: M66B Date: Fri, 15 Mar 2019 21:21:20 +0000 Subject: [PATCH] Updated FAQ --- FAQ.md | 9 ++++++--- 1 file changed, 6 insertions(+), 3 deletions(-) diff --git a/FAQ.md b/FAQ.md index e2b65ed3dc..67fb953774 100644 --- a/FAQ.md +++ b/FAQ.md @@ -82,7 +82,7 @@ FairEmail follows all the best practices for an email client as decribed in [thi * [(19) Why are the pro features so expensive?](#user-content-faq19) * [(20) Can I get a refund?](#user-content-faq20) * [(21) How do I enable the notification light?](#user-content-faq21) -* [(22) What do 'Couldn't connect to host', 'Connection refused', 'Network unreachable' and 'Software caused connection abort' mean?](#user-content-faq22) +* [(22) What do 'Couldn't connect to host', 'Connection refused', 'Network unreachable', 'Software caused connection abort' and 'Connection reset by peer' mean?](#user-content-faq22) * [(23) Why do I get 'Too many simultaneous connections' ?](#user-content-faq23) * [(24) What is browse messages on the server?](#user-content-faq24) * [(25) Why can't I select/open/save an image, attachment or a file?](#user-content-faq25) @@ -489,7 +489,7 @@ Note that apps cannot change notification settings, including the notification l
-**(22) What do 'Couldn't connect to host', 'Connection refused', 'Network unreachable' and 'Software caused connection abort' mean?** +**(22) What do 'Couldn't connect to host', 'Connection refused', 'Network unreachable', 'Software caused connection abort' and 'Connection reset by peer' mean?** The messages *... Couldn't connect to host ...*, *... Connection refused ...* or *... Network unreachable ...* mean that FairEmail was not able to connect to the email server. @@ -498,12 +498,15 @@ The message *... Software caused connection abort ...* means that the email server or something between FairEmail and the email server actively terminated an existing connection. This can for example happen when connectivity was abruptly lost. A typical example is turning on flight mode. +The message *... Connection reset by peer ...* means that the email server actively terminated an existing connection. + Possible causes are: * A firewall or router is blocking connections to the server -* The email server is refusing to accept the connection * The host name or port number is invalid * The are problems with the internet connection +* The email server is refusing to accept connections +* There are too many connections to the server, see also the next question If you are using a VPN, the VPN provider might block the connection because it is too aggressively trying to prevent spam.