From d70545ed009cadeab7c3259b09eb1b6c39e5ee11 Mon Sep 17 00:00:00 2001 From: M66B Date: Sun, 28 Feb 2021 09:23:46 +0100 Subject: [PATCH] Updated FAQ --- FAQ.md | 7 ++++++- 1 file changed, 6 insertions(+), 1 deletion(-) diff --git a/FAQ.md b/FAQ.md index 7f04486d2f..dd603fde59 100644 --- a/FAQ.md +++ b/FAQ.md @@ -1019,13 +1019,14 @@ FairEmail does not hide errors like similar apps often do, so it is easier to di FairEmail will automatically try to connect again after a delay. This delay will be doubled after each failed attempt to prevent draining the battery and to prevent from being locked out permanently. +Please see [this FAQ](#user-content-faq123) for more information about this. There are general errors and errors specific to Gmail accounts (see below). **General errors** -The error *... Authentication failed ...* or *... AUTHENTICATE failed ...* likely means that your username or password was incorrect. +The error *... **Authentication failed** ...* or *... AUTHENTICATE failed ...* likely means that your username or password was incorrect. Some providers expect as username just *username* and others your full email address *username@example.com*. When copying/pasting to enter a username or password, invisible characters might be copied, which could cause this problem as well. Some password managers are known to do this incorrectly too. @@ -1035,6 +1036,10 @@ Sometimes it is necessary to enable external access (IMAP/SMTP) on the website o Other possible causes are that the account is blocked or that logging in has been administratively restricted in some way, for example by allowing to login from certain networks / IP addresses only. +If needed, you can change a password in the account settings: +navigation menu (left side menu), tap *Settings*, tap *Manual setup and more options*, tap *Accounts* and tap on the account. +Changing the account password will in most cases automatically change the password of related identities too. + The error *... Too many bad auth attempts ...* likely means that you are using a Yahoo account password instead of an app password. Please see [this FAQ](#user-content-faq88) about how to set up a Yahoo account.