diff --git a/tools/zoho.log b/tools/zoho.log
index c5322c4c6c..52ceb2af6c 100644
--- a/tools/zoho.log
+++ b/tools/zoho.log
@@ -36,3 +36,10 @@ Thank you for contacting Zoho Mail support.
 From the records we see that your account ... is not being accessed via IMAP from any IMAP client. Kindly help us with the email address of the Zoho account in which you faced this issue.
 
 We will check with that and assist you further.
+
+
+@Jul 27, 2019
+
+We have escalated this to our development team. We will check with them and get back to you at the earliest. Please bear with us until then.
+
+Your patience is greatly appreciated!