From 3fbf55c8dc31953181b2a1b542e26da5f34e11e9 Mon Sep 17 00:00:00 2001 From: Marcel Bokhorst Date: Mon, 30 Jan 2023 21:43:58 +0100 Subject: [PATCH 1/2] Updated FAQ --- FAQ.md | 5 +++++ 1 file changed, 5 insertions(+) diff --git a/FAQ.md b/FAQ.md index cff4833bd2..4893cc3790 100644 --- a/FAQ.md +++ b/FAQ.md @@ -1230,6 +1230,11 @@ See [here](https://support.office.com/en-us/article/pop-imap-and-smtp-settings-f Please see [this FAQ](#user-content-faq139) for possible causes of the error *... User is authenticated but not connected ...*. +For unknown reasons, some Outlook/Hotmail accounts cannot send messages +because of the error '*535 5.7.3 Authentication unsuccessful*'. +This can be resolved by authenticating the account with an (app) password (see above) instead of with OAuth. +You should use the "*Other provider*" wizard instead of "*Outlook / Office 365 (OAuth)*" in this case. + For setting up an Office 365 account, please see [this FAQ](#user-content-faq156).
From 7ad59d03837dc72ae98c0a5ad789666394b2215d Mon Sep 17 00:00:00 2001 From: Marcel Bokhorst Date: Mon, 30 Jan 2023 21:45:59 +0100 Subject: [PATCH 2/2] Updated FAQ --- FAQ.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/FAQ.md b/FAQ.md index 4893cc3790..d25f3eae55 100644 --- a/FAQ.md +++ b/FAQ.md @@ -1231,7 +1231,7 @@ See [here](https://support.office.com/en-us/article/pop-imap-and-smtp-settings-f Please see [this FAQ](#user-content-faq139) for possible causes of the error *... User is authenticated but not connected ...*. For unknown reasons, some Outlook/Hotmail accounts cannot send messages -because of the error '*535 5.7.3 Authentication unsuccessful*'. +because of the server error '*535 5.7.3 Authentication unsuccessful*'. This can be resolved by authenticating the account with an (app) password (see above) instead of with OAuth. You should use the "*Other provider*" wizard instead of "*Outlook / Office 365 (OAuth)*" in this case.