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Code Issues Releases Wiki Activity

Updated FAQ

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M66B 2020-03-08 19:33:45 +01:00
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FAQ.md
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@ -238,7 +238,7 @@ Fonts, sizes, colors, etc should be material design whenever possible.
* [(120) Why are new message notifications not removed on opening the app?](#user-content-faq120)
* [(121) How are messages grouped into a conversation?](#user-content-faq121)
* [~~(122) Why is the recipient name/email address show with a warning color?~~](#user-content-faq122)
* [(123) What does 'force sync'?](#user-content-faq123)
* [(123) What will happen when FairEmail cannot connect to an email server?](#user-content-faq123)
* [(124) Why do I get 'Message too large or too complex to display'?](#user-content-faq124)
* [(125) What are the current experimental features?](#user-content-faq125)
* [(126) Can message previews be sent to my wearable?](#user-content-faq126)
@ -263,7 +263,6 @@ Fonts, sizes, colors, etc should be material design whenever possible.
* [(145) How can I set a notification sound for an account, folder or sender?](#user-content-faq145)
* [(146) How can I fix incorrect message times?](#user-content-faq146)
* [(147) What should I know about third party versions?](#user-content-faq147)
* [(148) What will happen when FairEmail cannot connect to an email server?](#user-content-faq148)
[I have another question.](#user-content-support)
@ -2460,12 +2459,20 @@ because this could result in grouping unrelated messages and would be at the exp
<br />
<a name="faq123"></a>
**(123) What does 'force sync'?**
**(123) What will happen when FairEmail cannot connect to an email server?**
FairEmail will wait a fixed time after connectivity changes
and will use a logarithmic back-off time after failing to connect to an account to prevent from being locked out.
*Force sync* will reset all timers and restart the synchronization service.
This should not normally be used.
When FairEmail cannot connect to an email server to receive messages, for example when a firewall or a VPN is blocking the connection,
FairEmail will wait 8, 16 and 32 seconds while keeping the device awake (=use battery power) and try again to connect.
If this fails, FairEmail will schedule an alarm to retry after 15, 30 and 60 minutes and let the device sleep.
Note that [Android doze mode](https://developer.android.com/training/monitoring-device-state/doze-standby)
does not allow to wake the device earlier than after 15 minutes.
Sending messages will be retried on connectivity changes only
(reconnecting to the same network or connecting to another network)
to prevent the email server from blocking the connection permanently.
*Force sync* in the three-dots menu of the unified inbox can be used to let FairEmail attempt to reconnect without waiting.
<br />
@ -2807,25 +2814,7 @@ Please [see here](https://github.com/M66B/FairEmail/blob/master/README.md#user-c
If you have a problem with the F-Droid build, please check if there is a newer version first.
<br>
<a name="faq148"></a>
**(148) What will happen when FairEmail cannot connect to an email server?**
When FairEmail cannot connect to an email server to receive messages, for example when a firewall or a VPN is blocking the connection,
FairEmail will wait 8, 16 and 32 seconds while keeping the device awake (=use battery power) and try again to connect.
If this fails, FairEmail will schedule an alarm to retry after 15, 30 and 60 minutes and let the device sleep.
Note that [Android doze mode](https://developer.android.com/training/monitoring-device-state/doze-standby)
does not allow to wake the device earlier than after 15 minutes.
Sending messages will be retried on connectivity changes only
(reconnecting to the same network or connecting to another network)
to prevent the email server from blocking the connection permanently.
*Force sync* in the three-dots menu of the unified inbox can be used to let FairEmail attempt to reconnect without waiting.
<br>
<br />
## Support