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Code Issues Releases Wiki Activity

Added/updated FAQ

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M66B 2019-03-14 20:59:12 +00:00
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FAQ.md
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@ -128,7 +128,7 @@ FairEmail follows all the best practices for an email client as decribed in [thi
* [(65) Why are some attachments shown dimmed?](#user-content-faq65)
* [(66) Is FairEmail available in the Google Play Family Library?](#user-content-faq66)
* [(67) How can I snooze conversations?](#user-content-faq67)
* [(68) Why can Adobe Acrobat reader not open PDF attachments / Microsoft apps not open attached documents?](#user-content-faq68)
* [~~(68) Why can Adobe Acrobat reader not open PDF attachments / Microsoft apps not open attached documents?~~](#user-content-faq68)
* [(69) Can you add auto scroll up on new message?](#user-content-faq69)
* [(70) When will messages be auto expanded?](#user-content-faq70)
* [(71) How do I use filter rules?](#user-content-faq71)
@ -143,6 +143,7 @@ FairEmail follows all the best practices for an email client as decribed in [thi
* [(80) How can I fix 'Unable to load BODYSTRUCTURE'?](#user-content-faq80)
* [(81) Can you make the background of the original message dark in the dark theme?](#user-content-faq81)
* [(82) What is a tracking image?](#user-content-faq82)
* [(83) What does 'User is authenticated but not connected' mean?](#user-content-faq83)
[I have another question.](#support)
@ -1134,15 +1135,15 @@ By selecting a zero snooze duration you can cancel snoozing.
<br />
<a name="faq68"></a>
**(68) Why can Adobe Acrobat reader not open PDF attachments / Microsoft apps not open attached documents?**
**~~(68) Why can Adobe Acrobat reader not open PDF attachments / Microsoft apps not open attached documents?~~**
Adobe Acrobat reader and Microsoft apps still expects full access to all stored files,
while apps should use the [Storage Access Framework](https://developer.android.com/guide/topics/providers/document-provider) since Android KitKat (2013)
to have access to actively shared files only. This is for privacy and security reasons.
~~Adobe Acrobat reader and Microsoft apps still expects full access to all stored files,~~
~~while apps should use the [Storage Access Framework](https://developer.android.com/guide/topics/providers/document-provider) since Android KitKat (2013)~~
~~to have access to actively shared files only. This is for privacy and security reasons.~~
You can workaround this by saving the attachment and opening it from the Adobe Acrobat reader / Microsoft app,
but you are advised to install an up-to-date and preferably open source PDF reader / document viewer,
for example one listed [here](https://github.com/offa/android-foss#-document--pdf-viewer).
~~You can workaround this by saving the attachment and opening it from the Adobe Acrobat reader / Microsoft app,~~
~~but you are advised to install an up-to-date and preferably open source PDF reader / document viewer,~~
~~for example one listed [here](https://github.com/offa/android-foss#-document--pdf-viewer).~~
<br />
@ -1346,6 +1347,17 @@ FairEmail automatically removes the link of such images, which makes such images
<br />
<a name="faq83"></a>
**(83) What does 'User is authenticated but not connected' mean?**
This is likely a confusing Microsoft Exchange (Office365) message telling that the password is invalid.
Less likely is that you are synchronizing too many folders.
This can also happen due to abruptly losing connectivity resulting in not properly closing connections.
So, double check the password or reduce the number of folders to synchronize.
<br />
## Support