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Code Issues Releases Wiki Activity

Updated Troubleshooting (markdown)

garfield69 2024-03-04 19:31:41 +13:00
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Troubleshooting.md

@ -91,7 +91,7 @@ to the Docker run command (depending on which you're using), see if that makes a
- Sometimes fetching the latest docker image will resolve this issue
- or shutting down the docker image and starting up a fresh one.
- The web site is filtering out non-local IP addresses.
- Some site such a Zelka for example, used to block non-Bulgarian IP addresses. Use a VPN service where you can specify a server using an IP that will pass the Web site's IP filter.
- Some site such a Zamunda and Zelka for example, occasionally block non-Bulgarian IP addresses. Use a VPN service where you can specify a server using an IP that will pass the Web site's IP filter.
If all the above does not apply to you, then the next thing to do is to provide an **enhanced** log so that the Jackett team can investigate.
See [[How to provide a Jackett Enhanced log for a ticket|https://github.com/Jackett/Jackett/wiki/Troubleshooting/#how-to-provide-a-jackett-enhanced-log-for-a-ticket]]
@ -193,7 +193,7 @@ to the Docker run command (depending on which you're using), see if that makes a
- The Docker version of Jackett is unable to access your Network. Do all the other Jackett Indexer fail with the same problem?
- Sometimes fetching the latest docker image will resolve this issue,
- or shutting down the docker image and starting up a fresh one.
- The web site is filtering out non-local IP addresses. Some site such a Zelka for example, used to block non-Bulgarian IP addresses.
- The web site is filtering out non-local IP addresses. Some site such a Zamunda and Zelka for example, occasionally block non-Bulgarian IP addresses.
- Use a VPN service where you can specify a server using an IP that will pass the Web site's IP filter.
- It may be that the site has altered their torrent search page results HTML and the indexer cannot find the info its looking for. In which case see below.
@ -317,7 +317,7 @@ If none of the above has helped, then its time to look at some of these possible
- Access the site via a Browser on the same machine that is running Jackett, and through the same VPN or proxy as Jackett, and if it does not work then sort out your VPN / proxy problem.
- The Docker version of Jackett is unable to access your Network. Do all the other Jackett Indexer fail with the same problem?
- Sometimes fetching the latest docker image will resolve this issue, or by shutting down your docker image and starting it up afresh.
- The web site is filtering out non-local IP addresses. Some site such a Zelka for example, used to block non-Bulgarian IP addresses.
- The web site is filtering out non-local IP addresses. Some site such a Zamunda and Zelka for example, occasionally block non-Bulgarian IP addresses.
- Use a VPN service where you can specify a server using an IP that will pass the Web site's filter.
- One final possibility is that the web site has changed their login page. See below for what to do next.