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Updated Troubleshooting (markdown)

garfield69 2024-10-31 06:57:41 +13:00
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Troubleshooting.md

@ -307,6 +307,7 @@ If the indexer is using the **Cookie** method to access the Web Site (this is wh
For all other cases, access the Web Site with your browser and check that:
- The Web Site is online (if it is not presenting a login page or a home page then there is your problem).
- That the site is not blocking you because you got too many failed logins in a row and access is restricted for a time period. You would need to be on a browser from the same machine that is running Jackett and using the same IP address to be able to see this. Alternatively, turn on Jackett full enhanced logging and edit the config and save then view the log to look at the login page for a blocked message.
- That your credentials are correct (prove it by logging into your account at the site)
- That you have a good ratio (some site prevent you accessing the torrents search page, or just disable the download links)
- That there are no outstanding alerts, notices or unread PM (some site prevent access to the torrent search page until you have cleared these events)