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Updated Troubleshooting (markdown)

garfield69 2024-11-07 19:32:00 +13:00
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Troubleshooting.md

@ -212,7 +212,7 @@ Check this by using the [Uptime](https://www.uptrends.com/tools/uptime) web site
- edit the Jackett Indexer Config from your Dashboard using the **wrench** icon
- change the **SiteLink** to any of the alternate domains available
- click **OKAY**
- In the event there is only the one domain, then raise a Ticket and let us know.
- In the event there is only the one domain, then first check if we have not already got an opened ticket for the indexer by using the GitHub search (usually titled `[REQ] indexername`) and selecting the issues filter, and raise a Ticket if there is **not one already opened**.
If however, more than one indexer is reporting this error, then the next most likely explanation is that you are having some kind of issue with reaching your DNS provider, or perhaps your ISP provider is blocking your access to these sites.
- Use a Browser on the same machine that is running Jackett, access the Site using the same address as the Indexer's config **SiteLink** and confirm that this is the case. Just be aware that if your browser has an inbuilt VPN like Opera for instance, then Jackett will not be seeing the same WAN paths that your browser does).