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Added FAQ
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FAQ.md
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FAQ.md
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@ -577,6 +577,27 @@ For example shortage of memory could lead to increased loading times, because me
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In some circumstances, restricting system apps and system components is known to cause the application list to load slowly or not at all. The exact circumstances are unknown.
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<a name="FAQ59"></a>
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**(59) Can you help me restore my purchase?**
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Google manages all purchases, so as developer I have no control over purchases.
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So, the only thing I can do, is give some advice:
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* Make sure you have an active internet connection
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* Make sure you didn't block Google Play store / Play services
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* Make sure you are logged in with the right Google account and that there is nothing wrong with your Google account
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* Open the Play store application and wait at least a minute to give it time to synchronize with the Google servers
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* Open NetGuard and navigate to the pro features screen; NetGuard will check the purchases again
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Note that:
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* Purchases are stored in the Google cloud and cannot get lost
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* There is no time limit on purchases, so they cannot expire
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* Google does not expose details (name, e-mail, etc) about buyers to developers
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* An application like NetGuard cannot select which Google account to use
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If you cannot solve the problem with the purchase, you will have to contact Google about it.
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<br />
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**NetGuard is supported for phones and tablets only, so not for other device types like televisions or vehicles.**
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@ -262,6 +262,9 @@ Frequently Asked Questions (FAQ)
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<a name="FAQ58"></a>
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[**(58) Why does loading the application list take a long time?**](https://github.com/M66B/NetGuard/blob/master/FAQ.md#FAQ58)
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<a name="FAQ59"></a>
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[**(59) Can you help me restore my purchase?**](https://github.com/M66B/NetGuard/blob/master/FAQ.md#FAQ59)
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Support
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