From 941c9bc0449e7134f1eb9912908c4e84973bd420 Mon Sep 17 00:00:00 2001 From: M66B Date: Mon, 3 Aug 2020 08:55:32 +0200 Subject: [PATCH] Updated FAQ --- FAQ.md | 7 ++++--- 1 file changed, 4 insertions(+), 3 deletions(-) diff --git a/FAQ.md b/FAQ.md index d71e66f1..9c097a99 100644 --- a/FAQ.md +++ b/FAQ.md @@ -610,13 +610,14 @@ In some circumstances, restricting system apps and system components is known to **(59) Can you help me restore my purchase?** -Google manages all purchases, so as developer I have no control over purchases. +Google manages all purchases, so as a developer I have no control over purchases. So, the only thing I can do, is give some advice: * Make sure you have an active internet connection * Make sure you didn't block Google Play store / Play services * Make sure you are logged in with the right Google account and that there is nothing wrong with your Google account -* Open the Play store application and wait at least a minute to give it time to synchronize with the Google servers +* Make sure you installed NetGuard via the right Google account if you configured multiple Google accounts on your device +* Open the Play store app and wait at least a minute to give it time to synchronize with the Google servers * Open NetGuard and navigate to the pro features screen; NetGuard will check the purchases again You can also try to clear the cache of the Play store app via the Android apps settings. @@ -626,7 +627,7 @@ Note that: * Purchases are stored in the Google cloud and cannot get lost * There is no time limit on purchases, so they cannot expire * Google does not expose details (name, e-mail, etc) about buyers to developers -* An application like NetGuard cannot select which Google account to use +* An app like NetGuard cannot select which Google account to use If you cannot solve the problem with the purchase, you will have to contact Google about it.