mirror of
https://github.com/Sonarr/Sonarr
synced 2024-12-22 07:43:01 +00:00
Why it grabbed but didn't import
markus101
parent
5f0d57b8d3
commit
475f6f727d
1 changed files with 84 additions and 81 deletions
165
FAQ.md
165
FAQ.md
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@ -1,82 +1,85 @@
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### Does NzbDrone require a SABnzbd post-processing script to import downloaded episodes? ###
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||||
No. As long as you set the Drone Factory path `Settings > Download Client > Drone Factory` to the folder where sab downloads your TV Shows everything will be imported automatically. [[Sorting and Renaming]]
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### How does NzbDrone find episodes? ###
|
||||
NzbDrone doesn't actively search for any episodes on its own, it uses the indexer's latest releases to find recently posted episodes. Typically the indexer returns the last 100 releases, which isn't much, so be wary if you shut your system down for an extended period of time you might miss some newly release episodes. also, sometimes older episodes are re-posted and might get downloaded if you haven't ignored them. Missing episodes are not actively searched for (missing is anything that aired prior to the current time), unless that episode has not yet been posted (aired recently) or is re-posted you will need to manually search for them. If drone is shut down for a period of time (more than 1 hour), it will attempt to search for recently aired episodes that have not been grabbed or imported yet, this is the only case where drone will search for a missing episode without user interaction.
|
||||
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### Why can't NzbDrone see my files on a remote server? ###
|
||||
This can be for various reasons, but the most common is, NzbDrone is running as a service, which causes one of two things:
|
||||
|
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1. NzbDrone runs under the SYSTEM account by default which doesn't have access to protected remote file shares.
|
||||
|
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**Solutions:**
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- Run NzbDrone's service as another user that has access to that share [How to change a service's user account](http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/sys_srv_logon_user.mspx?mfr=true)
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- Run NzbDrone.exe using the Startup Folder
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2. You're using a mapped network drive (not a UNC path)
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**Solutions:**
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- Change your paths to UNC paths (\\server\share)
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- Run NzbDrone.exe via the Startup Folder
|
||||
|
||||
|
||||
### How does NzbDrone handle scene numbering issues (American Dad!, etc)? ###
|
||||
NzbDrone relies on [TheXEM](TheXEM "http://thexem.de/"), a community driven site that lets users create mappings of shows that the scene (the people that post the files) and TheTVDB (which typically follows the network's numbering). There are a number of shows on there already, but its easy to add another and typically the changes are accepted within a couple days (if they're correct).
|
||||
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### Why can't NzbDrone import episode files for series X? / Why can't NzbDrone find releases for series X? ###
|
||||
NzbDrone relies on being able to match titles, often the scene posts episodes using different titles, eg *CSI: Crime Scene Investigation* as just *CSI* so NzbDrone can't match the names without some help. NzbDrone maintains a list of problematic series which lets us solve this issue. To request a new mapping:
|
||||
|
||||
1. Make sure it hasn't already been requested. [Requested Mappings](https://docs.google.com/spreadsheet/ccc?key=0Atcf2VZ47O8tdGdQN1ZTbjFRanhFSTBlU0xhbzhuMGc#gid=0)
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2. Make a new request here: [Scene Mapping Request Form]( https://docs.google.com/forms/d/15S6FKZf5dDXOThH4Gkp3QCNtS9Q-AmxIiOpEBJJxi-o/viewform)
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*Typically these are added within 1-2 days*
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### Why can't I add a new show to NzbDrone, its on TheTVDB? ###
|
||||
NzbDrone use [trakt](http://trakt.tv/) for series/episode information and images (fanart, banners, images). Here are some reasons why you might not be able to find your show:
|
||||
|
||||
1. Trakt doesn't like special characters to be used when searching for series through the API. Try your search without special characters. [Also vote on this issue so they can get it fixed](http://support.trakt.tv/forums/188762-general/suggestions/4199849-searching-for-shows-with-special-characters).
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2. The series hasn't been added to trakt yet, follow their [guide](http://support.trakt.tv/knowledgebase/articles/151225-how-do-i-add-a-new-tv-show-to-trakt) to get it added.
|
||||
|
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### I see that feature/bug X was fixed, why can't I see it? ###
|
||||
NzbDrone consists of two main branches of code, master and develop, master is released periodically, when the develop branch is stable and develop is for pre-release testing and people willing to live on the edge, if you want to help out testing or want more information on the two branches, please see: [[Release-Branches]]
|
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When a feature is marked as In Develop it will only be available to users running the develop branch, once its been move to Live (in master) it is officially released.
|
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|
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### Episode Progress - How is it calculated? ###
|
||||
There are two parts to the episode count, one being the number of episodes (Episode Count) and the other being the number of episodes with files (Episode File Count), each one uses slightly different logic to give you the overall progress for a series or season.
|
||||
|
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- Episode Count
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||||
- Episode has already aired AND is monitored OR
|
||||
- Episode has a file
|
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- Episode File Count
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- Episode has a file
|
||||
|
||||
If a series has 10 episodes that have all aired and you don't have any files for them you would have 0/10 episodes, if you unmonitored all the episodes in that series you would have 0/0 and if you got all the episodes for that series, regardless of if the episodes are monitored or not, you would have 10/10 episodes.
|
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### I got a pop-up that said config.xml was corrupt, what now? ###
|
||||
NzbDrone was unable to read your config file on start-up as it became corrupted somehow. In order to get NzbDrone back online, you will need to delete `C:\ProgramData\NzbDrone\Config.xml` (Windows), once deleted start NzbDrone and it will start on the default port (8989), you should now re-configure any settings you configured on the General Settings page.
|
||||
|
||||
### How do I access NzbDrone from another computer? ###
|
||||
By default NzbDrone doesn't listen to requests from all systems (when not run as administrator), it will only listen on localhost, this is due to how the Web Server NzbDrone uses integrates with Windows (this also applies for current alternatives). If NzbDrone is run as an administrator it will correctly register itself with Windows as well as open the Firewall port so it can be accessed from other systems on your network. Running as admin only needs to happen once (if you change the port it will need to be re-run).
|
||||
|
||||
### Why doesn't NzbDrone automatically search for missing episodes? ###
|
||||
There are two times when we would want to have missing episodes searched for, when a new series with existing aired episodes is added and when NzbDrone has been offline and unable to find episodes as it normally would. Endlessly searching for episodes that have aired that are missing is a waste of resources, both in terms of local processing power and on the indexers and in our experience catches users off guard, wasting bandwidth.
|
||||
|
||||
In v1 of NzbDrone we had an opt in backlog search option, often people would turn it on and then get a bunch of old episodes and ask us why, we also had indexers ask why they saw an increase in API calls, which was due to the backlog searching.
|
||||
|
||||
In v2 we sat back and thought about it and realized the benefit is not really there, we could try to throttle the searching, but that just draws it out and still does the same thing; hammer the indexer with useless requests. If the episode wasn't there the last time the search was performed, why would it be there now? It would be if it was reposted, but if it was reposted, the automatic process that gets new episodes would see it was posted and act on it.
|
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### I am getting an error: Invalid Newznab URL entered. ###
|
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First make sure you're using the correct URL (with https if applicable), such as: `https://indexer.nzbdrone.com`, not `https://indexer.nzbdrone.com/api`. If you're still having issues please see [[Newznab]]
|
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|
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### I am getting an error: Database disk image is malformed. ###
|
||||
This means your sqlite database that stores most of the information for NzbDrone is corrupt. There is an excellent guide here to copy the contents from the corrupt database into a new one: http://techblog.dorogin.com/2011/05/sqliteexception-database-disk-image-is.html
|
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|
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### Why does NzbDrone refresh series information so frequently? ###
|
||||
|
||||
NzbDrone refreshes series and episode information in addition to rescanning the disk for files every 12 hours. This might seem aggressive, but is a very important process. The data refresh from trakt is important, because new episode information is synced down, air dates, number of episodes, status (continuing/ended). Even shows that aren't airing are being updated with new information.
|
||||
|
||||
The disk scan is less important, but is used to check for new files that weren't sorted by NzbDrone and detect deleted files.
|
||||
|
||||
### Does NzbDrone require a SABnzbd post-processing script to import downloaded episodes? ###
|
||||
No. As long as you set the Drone Factory path `Settings > Download Client > Drone Factory` to the folder where sab downloads your TV Shows everything will be imported automatically. [[Sorting and Renaming]]
|
||||
|
||||
### How does NzbDrone find episodes? ###
|
||||
NzbDrone doesn't actively search for any episodes on its own, it uses the indexer's latest releases to find recently posted episodes. Typically the indexer returns the last 100 releases, which isn't much, so be wary if you shut your system down for an extended period of time you might miss some newly release episodes. also, sometimes older episodes are re-posted and might get downloaded if you haven't ignored them. Missing episodes are not actively searched for (missing is anything that aired prior to the current time), unless that episode has not yet been posted (aired recently) or is re-posted you will need to manually search for them. If drone is shut down for a period of time (more than 1 hour), it will attempt to search for recently aired episodes that have not been grabbed or imported yet, this is the only case where drone will search for a missing episode without user interaction.
|
||||
|
||||
### Why can't NzbDrone see my files on a remote server? ###
|
||||
This can be for various reasons, but the most common is, NzbDrone is running as a service, which causes one of two things:
|
||||
|
||||
1. NzbDrone runs under the SYSTEM account by default which doesn't have access to protected remote file shares.
|
||||
|
||||
**Solutions:**
|
||||
- Run NzbDrone's service as another user that has access to that share [How to change a service's user account](http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/sys_srv_logon_user.mspx?mfr=true)
|
||||
- Run NzbDrone.exe using the Startup Folder
|
||||
|
||||
|
||||
|
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2. You're using a mapped network drive (not a UNC path)
|
||||
|
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**Solutions:**
|
||||
- Change your paths to UNC paths (\\server\share)
|
||||
- Run NzbDrone.exe via the Startup Folder
|
||||
|
||||
|
||||
### How does NzbDrone handle scene numbering issues (American Dad!, etc)? ###
|
||||
NzbDrone relies on [TheXEM](TheXEM "http://thexem.de/"), a community driven site that lets users create mappings of shows that the scene (the people that post the files) and TheTVDB (which typically follows the network's numbering). There are a number of shows on there already, but its easy to add another and typically the changes are accepted within a couple days (if they're correct).
|
||||
|
||||
### Why can't NzbDrone import episode files for series X? / Why can't NzbDrone find releases for series X? ###
|
||||
NzbDrone relies on being able to match titles, often the scene posts episodes using different titles, eg *CSI: Crime Scene Investigation* as just *CSI* so NzbDrone can't match the names without some help. NzbDrone maintains a list of problematic series which lets us solve this issue. To request a new mapping:
|
||||
|
||||
1. Make sure it hasn't already been requested. [Requested Mappings](https://docs.google.com/spreadsheet/ccc?key=0Atcf2VZ47O8tdGdQN1ZTbjFRanhFSTBlU0xhbzhuMGc#gid=0)
|
||||
2. Make a new request here: [Scene Mapping Request Form]( https://docs.google.com/forms/d/15S6FKZf5dDXOThH4Gkp3QCNtS9Q-AmxIiOpEBJJxi-o/viewform)
|
||||
|
||||
*Typically these are added within 1-2 days*
|
||||
|
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### NzbDrone grabbed a release, why can't it import it? ###
|
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The reason it was able to grab the release in the first place was because the indexer returned the tv rage ID for the series and NzbDrone was able to match it to that, but that ID is not available during import, so it fails.
|
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|
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### Why can't I add a new show to NzbDrone, its on TheTVDB? ###
|
||||
NzbDrone use [trakt](http://trakt.tv/) for series/episode information and images (fanart, banners, images). Here are some reasons why you might not be able to find your show:
|
||||
|
||||
1. Trakt doesn't like special characters to be used when searching for series through the API. Try your search without special characters. [Also vote on this issue so they can get it fixed](http://support.trakt.tv/forums/188762-general/suggestions/4199849-searching-for-shows-with-special-characters).
|
||||
2. The series hasn't been added to trakt yet, follow their [guide](http://support.trakt.tv/knowledgebase/articles/151225-how-do-i-add-a-new-tv-show-to-trakt) to get it added.
|
||||
|
||||
### I see that feature/bug X was fixed, why can't I see it? ###
|
||||
NzbDrone consists of two main branches of code, master and develop, master is released periodically, when the develop branch is stable and develop is for pre-release testing and people willing to live on the edge, if you want to help out testing or want more information on the two branches, please see: [[Release-Branches]]
|
||||
When a feature is marked as In Develop it will only be available to users running the develop branch, once its been move to Live (in master) it is officially released.
|
||||
|
||||
### Episode Progress - How is it calculated? ###
|
||||
There are two parts to the episode count, one being the number of episodes (Episode Count) and the other being the number of episodes with files (Episode File Count), each one uses slightly different logic to give you the overall progress for a series or season.
|
||||
|
||||
- Episode Count
|
||||
- Episode has already aired AND is monitored OR
|
||||
- Episode has a file
|
||||
- Episode File Count
|
||||
- Episode has a file
|
||||
|
||||
If a series has 10 episodes that have all aired and you don't have any files for them you would have 0/10 episodes, if you unmonitored all the episodes in that series you would have 0/0 and if you got all the episodes for that series, regardless of if the episodes are monitored or not, you would have 10/10 episodes.
|
||||
|
||||
### I got a pop-up that said config.xml was corrupt, what now? ###
|
||||
NzbDrone was unable to read your config file on start-up as it became corrupted somehow. In order to get NzbDrone back online, you will need to delete `C:\ProgramData\NzbDrone\Config.xml` (Windows), once deleted start NzbDrone and it will start on the default port (8989), you should now re-configure any settings you configured on the General Settings page.
|
||||
|
||||
### How do I access NzbDrone from another computer? ###
|
||||
By default NzbDrone doesn't listen to requests from all systems (when not run as administrator), it will only listen on localhost, this is due to how the Web Server NzbDrone uses integrates with Windows (this also applies for current alternatives). If NzbDrone is run as an administrator it will correctly register itself with Windows as well as open the Firewall port so it can be accessed from other systems on your network. Running as admin only needs to happen once (if you change the port it will need to be re-run).
|
||||
|
||||
### Why doesn't NzbDrone automatically search for missing episodes? ###
|
||||
There are two times when we would want to have missing episodes searched for, when a new series with existing aired episodes is added and when NzbDrone has been offline and unable to find episodes as it normally would. Endlessly searching for episodes that have aired that are missing is a waste of resources, both in terms of local processing power and on the indexers and in our experience catches users off guard, wasting bandwidth.
|
||||
|
||||
In v1 of NzbDrone we had an opt in backlog search option, often people would turn it on and then get a bunch of old episodes and ask us why, we also had indexers ask why they saw an increase in API calls, which was due to the backlog searching.
|
||||
|
||||
In v2 we sat back and thought about it and realized the benefit is not really there, we could try to throttle the searching, but that just draws it out and still does the same thing; hammer the indexer with useless requests. If the episode wasn't there the last time the search was performed, why would it be there now? It would be if it was reposted, but if it was reposted, the automatic process that gets new episodes would see it was posted and act on it.
|
||||
|
||||
### I am getting an error: Invalid Newznab URL entered. ###
|
||||
First make sure you're using the correct URL (with https if applicable), such as: `https://indexer.nzbdrone.com`, not `https://indexer.nzbdrone.com/api`. If you're still having issues please see [[Newznab]]
|
||||
|
||||
### I am getting an error: Database disk image is malformed. ###
|
||||
This means your sqlite database that stores most of the information for NzbDrone is corrupt. There is an excellent guide here to copy the contents from the corrupt database into a new one: http://techblog.dorogin.com/2011/05/sqliteexception-database-disk-image-is.html
|
||||
|
||||
### Why does NzbDrone refresh series information so frequently? ###
|
||||
|
||||
NzbDrone refreshes series and episode information in addition to rescanning the disk for files every 12 hours. This might seem aggressive, but is a very important process. The data refresh from trakt is important, because new episode information is synced down, air dates, number of episodes, status (continuing/ended). Even shows that aren't airing are being updated with new information.
|
||||
|
||||
The disk scan is less important, but is used to check for new files that weren't sorted by NzbDrone and detect deleted files.
|
||||
|
||||
The most time consuming portion is the information refresh (assuming reasonable disk access speed), larger shows take longer due to the number of episodes to process.
|
||||
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