diff --git a/bazarr/analytics.py b/bazarr/analytics.py
index 3827aaf2b..59947f1ec 100644
--- a/bazarr/analytics.py
+++ b/bazarr/analytics.py
@@ -46,7 +46,8 @@ def track_event(category=None, action=None, label=None):
     session = Session()
     event = Event(category=category, action=action, label=label, value=1)
 
-    tracker.add_custom_variable(CustomVariable(index=1, name='BazarrVersion', value=os.environ["BAZARR_VERSION"], scope=1))
+    tracker.add_custom_variable(CustomVariable(index=1, name='BazarrVersion',
+                                               value=os.environ["BAZARR_VERSION"].lstrip('v'), scope=1))
     tracker.add_custom_variable(CustomVariable(index=2, name='PythonVersion', value=platform.python_version(), scope=1))
     if settings.general.getboolean('use_sonarr'):
         tracker.add_custom_variable(CustomVariable(index=3, name='SonarrVersion', value=sonarr_version, scope=1))
diff --git a/bazarr/utils.py b/bazarr/utils.py
index ede3cc2d1..0e15242a1 100644
--- a/bazarr/utils.py
+++ b/bazarr/utils.py
@@ -209,6 +209,7 @@ def get_sonarr_version():
             sonarr_version = requests.get(sv, timeout=60, verify=False).json()['version']
         except Exception:
             logging.debug('BAZARR cannot get Sonarr version')
+            sonarr_version = 'unknown'
     return sonarr_version
 
 
@@ -247,6 +248,7 @@ def get_radarr_version():
             radarr_version = requests.get(rv, timeout=60, verify=False).json()['version']
         except Exception:
             logging.debug('BAZARR cannot get Radarr version')
+            radarr_version = 'unknown'
     return radarr_version