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.. include:: global.rst.inc
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.. _support:
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Support
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=======
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Please first read the docs, the existing issue tracker issues and mailing
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list posts -- a lot of stuff is already documented / explained / discussed /
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filed there.
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Issue Tracker
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-------------
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If you've found a bug or have a concrete feature request, please create a new
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ticket on the project's `issue tracker`_.
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For more general questions or discussions, IRC or mailing list are preferred.
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Chat (IRC)
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----------
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Join us on channel #borgbackup on chat.freenode.net.
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As usual on IRC, just ask or tell directly and then patiently wait for replies.
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Stay connected.
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You could use the following link (after connecting, you can change the random
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nickname you get by typing "/nick mydesirednickname"):
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http://webchat.freenode.net/?randomnick=1&channels=%23borgbackup&uio=MTY9dHJ1ZSY5PXRydWUa8
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.. _mailing_list:
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Mailing list
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------------
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To find out about the mailing list, its topic, how to subscribe, how to
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unsubscribe and where you can find the archives of the list, see the
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`mailing list homepage
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<https://mail.python.org/mailman/listinfo/borgbackup>`_.
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Twitter
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-------
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Follow @borgbackup for announcements. You can also add @borgbackup if you
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would like to get retweeted for a borg related tweet.
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Please understand that Twitter is not suitable for longer / more complex
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discussions - use one of the other channels for that.
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Bounties and Fundraisers
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------------------------
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We use `BountySource <https://www.bountysource.com/teams/borgbackup>`_ to allow
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monetary contributions to the project and the developers, who push it forward.
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There, you can give general funds to the borgbackup members (the developers will
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then spend the funds as they deem fit). If you do not have some specific bounty
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(see below), you can use this as a general way to say "Thank You!" and support
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the software / project you like.
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If you want to encourage developers to fix some specific issue or implement some
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specific feature suggestion, you can post a new bounty or back an existing one
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(they always refer to an issue in our `issue tracker`_).
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As a developer, you can become a Bounty Hunter and win bounties (earn money) by
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contributing to |project_name|, a free and open source software project.
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We might also use BountySource to fund raise for some bigger goals.
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.. _security-contact:
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Security
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--------
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In case you discover a security issue, please use this contact for reporting it privately
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and please, if possible, use encrypted E-Mail:
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Thomas Waldmann <tw@waldmann-edv.de>
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GPG Key Fingerprint: 6D5B EF9A DD20 7580 5747 B70F 9F88 FB52 FAF7 B393
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The public key can be fetched from any GPG keyserver, but be careful: you must
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use the **full fingerprint** to check that you got the correct key.
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`Releases <https://github.com/borgbackup/borg/releases>`_ are signed with this GPG key,
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please use GPG to verify their authenticity.
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