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Code Issues Releases Wiki Activity

Updated FAQ

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M66B 2018-11-29 17:51:33 +01:00
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FAQ.md
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@ -532,10 +532,15 @@ This is an account specific setting accessible via *Setup* > *Manage accounts*.
<a name="faq41"></a>
**(41) How can I fix the error 'xxx failed' ?**
**(41) How can I fix the error 'Handshake failed' ?**
If the error message is *Couldn't connect to host ...*,
please make sure FairEmail can connect to the configured server and isn't blocked by a firewall, etc.
The error '*Handshake failed ... WRONG_VERSION_NUMBER*' might mean that you are trying to connect to an IMAP or SMTP server
without an encrypted connection, typically using port 143 (IMAP) and port 25 (SMTP).
Most providers provide encrypted connections using different ports, typically port 993 (IMAP) and port 465/587 (SMTP).
If your provider doesn't support encrypted connections, you should ask to make this possible.
If this isn't an option, you could enable *Allow insecure connections* both in the advanced settings AND the account/identity settings.
## Support