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Code Issues Releases Wiki Activity

Updated FAQ

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M66B 2021-02-28 09:23:46 +01:00
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FAQ.md
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@ -1019,13 +1019,14 @@ FairEmail does not hide errors like similar apps often do, so it is easier to di
FairEmail will automatically try to connect again after a delay.
This delay will be doubled after each failed attempt to prevent draining the battery and to prevent from being locked out permanently.
Please see [this FAQ](#user-content-faq123) for more information about this.
There are general errors and errors specific to Gmail accounts (see below).
**General errors**
<a name="authfailed"></a>
The error *... Authentication failed ...* or *... AUTHENTICATE failed ...* likely means that your username or password was incorrect.
The error *... **Authentication failed** ...* or *... AUTHENTICATE failed ...* likely means that your username or password was incorrect.
Some providers expect as username just *username* and others your full email address *username@example.com*.
When copying/pasting to enter a username or password, invisible characters might be copied, which could cause this problem as well.
Some password managers are known to do this incorrectly too.
@ -1035,6 +1036,10 @@ Sometimes it is necessary to enable external access (IMAP/SMTP) on the website o
Other possible causes are that the account is blocked or that logging in has been administratively restricted in some way,
for example by allowing to login from certain networks / IP addresses only.
If needed, you can change a password in the account settings:
navigation menu (left side menu), tap *Settings*, tap *Manual setup and more options*, tap *Accounts* and tap on the account.
Changing the account password will in most cases automatically change the password of related identities too.
The error *... Too many bad auth attempts ...* likely means that you are using a Yahoo account password instead of an app password.
Please see [this FAQ](#user-content-faq88) about how to set up a Yahoo account.