FairEmail/docs/FAQ-in-rID.md

# Bantuan FairEmail

Jika Anda memiliki pertanyaan, silakan periksa pertanyaan yang sering diajukan di bawah ini terlebih dahulu. Di bagian bawah, Anda dapat mengetahui cara mengajukan pertanyaan lain, meminta fitur, dan melaporkan bug.

## Indeks

* [Memberi otorisasi akun](https://github.com/M66B/FairEmail/blob/master/FAQ.md#user-content-authorizing-accounts)
* [Bagaimana caranya?](https://github.com/M66B/FairEmail/blob/master/FAQ.md#user-content-howto)
* [Masalah yang diketahui](https://github.com/M66B/FairEmail/blob/master/FAQ.md#user-content-known-problems)
* [Fitur yang direncanakan](https://github.com/M66B/FairEmail/blob/master/FAQ.md#user-content-planned-features)
* [Fitur yang sering diminta](https://github.com/M66B/FairEmail/blob/master/FAQ.md#user-content-frequently-requested-features)
* [Pertanyaan yang Sering Diajukan (FAQ)](https://github.com/M66B/FairEmail/blob/master/FAQ.md#user-content-frequently-asked-questions)
* [Dukungan](https://github.com/M66B/FairEmail/blob/master/FAQ.md#user-content-support)

## Memberi otorisasi akun

Dalam banyak kasus, pengaturan cepat akan mampu secara otomatis mengidentifikasi konfigurasi yang benar.

Jika pengaturan cepat gagal, anda harus mengatur akun anda secara manual (untuk menerima surel) dan identitas (untuk mengirim surel). Untuk itu, anda membutuhkan alamat server IMAP dan SMTP dan nomor port, gunakan SSL/TLS atau STARTTLS dan nama pengguna anda (selalu, tapi terkadang tidak perlu, alamat surel anda) dan kata sandi anda.

Mencari *IMAP* dan nama provider selalu cukup untuk menemukan dokumentasi yang cocok.

Dalam beberapa kasus, anda butuh mengaktifkan akses eksternal ke akun anda dan/atau gunakan (aplikasi) kata sandi spesial, seperti contoh ketika otentikasi dua faktor diaktifkan.

Untuk memberikan izin:

* Gmail / G suite, lihat [pertanyaan 6](#user-content-faq6)
* Outlook / Live / Hotmail, lihat [pertanyaan 14](#user-content-faq14)
* Office 365, lihat [pertanyaan 14](#user-content-faq156)
* Microsoft Exchange, lihat [pertanyaan 8](#user-content-faq8)
* Yahoo, AOL and Sky, lihat [pertanyaan 88](#user-content-faq88)
* Apple iCloud, lihat [pertanyaan 148](#user-content-faq148)
* Free.fr, lihat [pertanyaan 157](#user-content-faq157)

Sila lihat [disini](#user-content-faq22) untuk pesan eror yang biasa ditemukan dan solusinya.

Pertanyaan terkait:

* [Apakah terdukung OAuth?](#user-content-faq111)
* [Mengapa tidak terdukung ActiveSync?](#user-content-faq133)

<a name="howto">

## Bagaimana caranya ...?

* Mengubah nama akun: Pengaturan, langkah 1, Pengelolaan, klik akun
* Mengubah target pergeseran kanan/kiri: Pengaturan, Perilaku, Atur aksi pergeseran
* Mengubah kata sandi: Pengaturan, langkah 1, Pengelolaan, klik akun, ubah kata sandi
* Mengatur tanda tangan: Pengaturan, langkah 2, Pengelolaan, klik identitas, sunting tanda tangan.
* Menambahkan alamat CC dan BCC: klik ikon orang pada akhir dari subjek
* Mengunjungi pesan selanjutnya/sebelumnya dalam arsip/hapus: dalam pengaturan perilaku, nonaktifkan *Tutup percakapan otomatis* dan klik *Kunjungi percakapan selanjutnya/sebelumnya* untuk *Dalam menutup percakapan*
* Add a folder to the unified inbox: long press the folder in the folder list and tick *Show in unified inbox*
* Menambahkan berkas di menu navigasi: tekan berkas dengan lama di dalam daftar berkan dan berikan tanda di *Tampilkan di menu navigasi*
* Memuat pesan lainnya: tekan berkas dengan lama di dalam daftar berkas, pilih *Singkronisasikan pesan lainnya*
* Menghapus pesan, loncati sampah: dalam menu titik 3 diatas *Hapus* teks pesan atau secara alternatif tidak memilih folder sampah di pengaturan akun
* Menghapus akun/identitas: Pengaturan langkah 1/2, Pengelolaan, menu titik 3, Hapus
* Menghapus berkas: tekan berkas dengan lama di dalam daftar berkas, Sunting properti, menu tiga titik, Hapus
* Mengurungkan pesan: Kotak keluar, tekan pesan, tekan tombol ikon urungkan
* Menyimpan pesan terkirim di pesan masuk: sila [lihat FAQ ini](#user-content-faq142)
* Mengubah sistem berkas: Pengaturan, langkah 1, Pengelolaan, tekan akun dibawah
* Mengekspor/mengimpor pengaturan: Pengaturan, navigasi/menu hamburger

## Masalah yang diketahui

* ~~ [Bug di Android 5.1 and 6](https://issuetracker.google.com/issues/37054851) yang menyebabkan aplikasi menampilkan format waktu yang salah beberapa kali. Toggle pengaturan Android *Gunakan format waktu 24 jam* dapat menyelesaikan masalah sementara ini. Solusi telah ditambahkan.~~
* ~~ [Bug di Google Drive](https://issuetracker.google.com/issues/126362828) menyebabkan berkas yang terekspor ke Google Drive kosong. Google telah memperbaiki ini.~~
* ~~[Bug di AndroidX](https://issuetracker.google.com/issues/78495471) menyebabkan FairEmail mengalami kegagalan dalam menekan dengan lama atau menggeser. Google telah memperbaiki ini.~~
* ~~[Bug di AndroidX ROOM](https://issuetracker.google.com/issues/138441698) menyebabkan crash dengan "*... Pengecualian saat meghitung database data langsung ... Tidak dapat membaca barisan ...*". Solusi telah ditambahkan.~~
* [Bug di Android](https://issuetracker.google.com/issues/119872129) menyebabkan FairEmail crash dengan "*... Notifikasi buruk diposkan ...*" dalam beberapa perangkat setelah memperbarui FairEmail dan mengklik notifikasi.
* [Bug di Android](https://issuetracker.google.com/issues/62427912) beberapa kali menyebabkan crash dengan "*... RekamanAktivitas tidak ditemukan untuk ...*" setelah memperbarui FairEmail. Menginstal ulang ([sumber](https://stackoverflow.com/questions/46309428/android-activitythread-reportsizeconfigurations-causes-app-to-freeze-with-black)) dapat memperbaiki masalah.
* [Bug di Android](https://issuetracker.google.com/issues/37018931) beberapa kali menyebabkan crash dengan *... InputChannel is not initialized ...* on some devices.
* [Bug di LineageOS](https://review.lineageos.org/c/LineageOS/android_frameworks_base/+/265273) beberapa kali menyebabkan crash dengan *... java.lang.ArrayIndexOutOfBoundsException: length=...; index=... ...*.~~
* Bug di Nova Launcher dalam Android 5.x menyebabkan FairEmail crash dengan *java.lang.StackOverflowError* ketika Nova Launcher mengakses servis aksesibilitas.
* ~~Pemilih berkas beberpa kali menampilkan tidak ada berkas dengan alasan yang tidak diketahui. Masalah ini terlihat sudah diperbaiki.~~
* ~~[Bug di AndroidX](https://issuetracker.google.com/issues/64729576) menyebabkan kesulitan untuk menekan scroll cepat. Solusi telah ditambahkan.~~
* ~~Enkripsi menggunakan YubiKey mengakibaykan putaran yang terus menerus. Hal ini disebabkan karena sebuah [bug di OpenKeychain](https://github.com/open-keychain/open-keychain/issues/2507).~~
* Scrolling to an internally linked location in original messages does not work. This can't be fixed because the original message view is contained in a scrolling view.
* Tampilan teks pesan tidak (selalu) terlihat pada jam Samsung karena [setLocalOnly](https://developer.android.com/reference/androidx/core/app/NotificationCompat.Builder.html#setLocalOnly(boolean)) sepertinya dihindari. Tampilan teks pesan diketahui dapat ditampilkan dengan benar pada perangkat wearable Pebble 2, Fitbit Charge 3, Mi band 3, dan Xiaomi Amazfit BIP. Lihat juga [FAQ ini](#user-content-faq126).
* [Bug idi Android 6.0](https://issuetracker.google.com/issues/37068143) menyebabkan crash dengan *... Invalid offset: ... Valid range is ...* when text is selected and tapping outside of the selected text. Bug ini telah diperbaiki dalam Android 6.0.1.
* Internal (anchor) links will not work because original messages are shown in an embedded WebView in a scrolling view (the conversation list). Hal ini merupakan limitasi Android yang tidak dapat diperbaiki atau di buat bekerja.

## Fitur yang Direncanakan

* ~~Singkronisasi secara manual~~
* ~~Enkripsi semi otomatis~~
* ~~Salinan pesan~~
* ~~Bintang berwarna~~
* ~~Pengaturan notifikasi per berkas~~
* ~~Pilih gambar lokal untuk tanda tangan~~ (hal ini belum ditambahkan karena memerlukan manajemen berkas gambar dan karena bagaimanapun gambar tidak ditampilkan secara default pada sebagian besar surel klien)
* ~~Tampilkan pesan yang cocok dengan pengaturan~~
* ~~[ManageSieve](https://tools.ietf.org/html/rfc5804)~~ (there are no maintained Java libraries with a suitable license and without dependencies and besides that, FairEmail has its own filter rules)
* ~~Cari pesan menggunakan/tanpa lampiran~~ (hal ini belum ditambahkan karena IMAP tidak mendukung perncarian lampiran)
* ~~Mencari folder~~ (susah sekali menyaring folder hirarki)
* ~~Penyaranan pencarian~~
* ~~[Autocrypt Setup Message](https://autocrypt.org/autocrypt-spec-1.0.0.pdf) (section 4.4)~~ (IMO it is not a good idea to let an email client handle sensitive encryption keys for an exceptional use case while OpenKeychain can export keys too)
* ~~Generic unified folders~~
* ~~Jadwal notifikasi pesan per akun baru~~ (diterapkan dengan menambahkan waktu untuk mengatur sehingga pesan dapat disnooze selama periode yang ditentukan)
* ~~Salin akun dan identitas~~
* ~~Pinch zoom~~ (not reliably possible in a scrolling list; the full message view can be zoomed instead)
* ~~Tampilan berkas yang lebih sederhana~~
* ~~Buat daftar dan tabel~~ (hal ini memerlukan penyusun rich text, lihat [FAQ ini](#user-content-faq99))
* ~~Pinch zoom text size~~
* ~~Tampilan GIF~~
* ~~Tema~~ (tema abu-abu muda dan gelap telah ditambahkan karena tema ini yang paling banyak disukai orang)
* ~~Any day time condition~~ (any day doesn't really fit into the from/to date/time condition)
* ~~Kirimkan sebagai lampiran~~
* ~~Widget untuk akun yang dipilih~~
* ~~Pengingat untuk melampirkan berkas~~
* ~~Select domains to show images for~~ (this will be too complicated to use)
* ~~Unified starred messages view~~ (there is already a special search for this)
* ~~Memindahkan aksi notifikasi~~
* ~~Dukungan S/MIME~~
* ~~Pencarian untuk pengaturan~~

Apapun yang ada dalam daftar ini disusun secara acak dan *mungkin* akan ditambahkan pada waktu yang akan datang.

## Fitur yang sering diajukan

Desain ini bersadarkan dari banyak diskusi dan anda dapat mendiskusikannya [di forum ini](https://forum.xda-developers.com/android/apps-games/source-email-t3824168) jika anda menginginkannya. Tujuan dari desain ini adalah minimalis (tidak ada menu, tombol, dll. yang tidak diperlukan) dan tidak mengganggu (tidak ada warna atau animasi yang mencolok, dsb.). Hal-hal yang ditampilkan disini harus berguna sebagaimanapun dan harus ditempatkan secara tepat untuk penggunaan yang mudah. Font, ukuran, warna dan lainnya harus menggunakan desain material bila memungkinkan.

## Pertanyaan yang Sering Diajukan (FAQ)

* [(1) Izin mana yang dibutuhkan dan mengapa?](#user-content-faq1)
* [(2) Mengapa terlihat notifikasi permanen?](#user-content-faq2)
* [(3) Apa itu operasi dan mengapa mereka tertunda?](#user-content-faq3)
* [(4) Bagaimana cara saya menggunakan sertifikat keamanan yang tidak valid / kata sandi kosong / koneksi teks kosong?](#user-content-faq4)
* [(5) Bagaimana cara saya mengatur tampilan pesan?](#user-content-faq5)
* [(6) Bagaimana cara saya masuk ke Gmail / G suite?](#user-content-faq6)
* [(7) Mengapa pesan yang terkirimkan tidak nampak (secara langsung) dalam folder terkirim?](#user-content-faq7)
* [(8) Apakah saya dapat menggunakan akun Microsoft Exchange?](#user-content-faq8)
* [(9) Apa itu identitas / bagaimana cara saya menambahkan alias?](#user-content-faq9)
* [~~(11) Mengapa POP tidak terdukung?~~](#user-content-faq11)
* [~~(10) What does 'UIDPLUS not supported' mean?~~](#user-content-faq10)
* [(12) Bagaimana cara kerja enkripsi / dekripsi?](#user-content-faq12)
* [(13) Bagaimana cara kerja pencarian dalam perangkat/server?](#user-content-faq13)
* [(14) Bagaimana cara saya mengatur akun Outlook / Live / Hotmail?](#user-content-faq14)
* [(15) Mengapa teks pesan terus menerus dimuat?](#user-content-faq15)
* [(16) Mengapa pesan tidak tersingkronisasi?](#user-content-faq16)
* [~~(17) Mengapa singkronisasi manual tidak bekerja~~](#user-content-faq17)
* [(18) Mengapa tampilan pesan tidak selalu terlihat?](#user-content-faq18)
* [(19) Mengapa fitur pro sangat mahal?](#user-content-faq19)
* [(20) Apakah dana saya dapat dikembalikan?](#user-content-faq20)
* [(21) Bagaimana cara saya mengaktifkan lampu notifikasi?](#user-content-faq21)
* [(22) Apa yang dimaksud dengan akun/folder eror ... ?](#user-content-faq22)
* [(23) Mengapa saya mendapatkan tanda .. ?](#user-content-faq23)
* [(24) Apa itu telusuri pesan di server?](#user-content-faq24)
* [(25) Mengapa saya tidak dapat memilih/membuka/menyimpan gambar, lampiran atau berkas?](#user-content-faq25)
* [(26) Apakah saya dapat membantu menerjemahkan FairEmail ke dalam bahasa saya?](#user-content-faq26)
* [(27) Bagaimana cara saya membedakan gambar yang tertanam dan eksternal?](#user-content-faq27)
* [(28) Bagaimana cara saya mengelola status bilah notifikasi?](#user-content-faq28)
* [(29) Bagaiman cara saya mendapatkan notifikasi pesan baru dari folder lainnya?](#user-content-faq29)
* [(30) bagaimana cara saya menggunakan pengaturan cepat yang tersedia?](#user-content-faq30)
* [(31) Bagaimana cara saya menggunakan shortcut yang tersedia?](#user-content-faq31)
* [(32) Bagaimana cara saya memeriksa jika membaca pesan ini aman?](#user-content-faq32)
* [(33) Mengapa alamat pengirim yang telah disunting tidak dapat bekerja?](#user-content-faq33)
* [(34) Bagaimana identitas cocok?](#user-content-faq34)
* [(35) Mengapa saya harus berhati-hati dalam melihat gambar, lampiran dan pesan orisinil?](#user-content-faq35)
* [(36) Bagaimana pegaturan berkas terenkripsi?](#user-content-faq36)
* [(37) Bagaimana kata sandi disimpan?](#user-content-faq37)
* [(39) Bagaimana cara saya mereduksi penggunaan baterai dari FairEmail?](#user-content-faq39)
* [(40) Bagaimana cara saya mereduksi penggunaan data dari FairEmail?](#user-content-faq40)
* [(41) How can I fix the error 'Handshake failed' ?](#user-content-faq41)
* [(42) Apakah saya dapat menambahkan provider baru dalam daftar provider?](#user-content-faq42)
* [(43) Apakah anda dapat menampilkan yang orisinil ... ?](#user-content-faq43)
* [(44) Apakah saya dapat menampilkan foto / ikon identitas kontak dari folder terkirim?](#user-content-faq44)
* [(45) How can I fix 'This key is not available. To use it, you must import it as one of your own!' ?](#user-content-faq45)
* [(46) Mengapa daftar pesan saya selalu segarkan?](#user-content-faq46)
* [(47) Bagaimana cara saya memperbaiki eror 'Tidak ada akun utama atau tidak ada folder draf' ?](#user-content-faq47)
* [~~(48) Bagaimana cara saya memperbaiki eror 'Tidak ada akun utama atau tidak ada folder arsip' ?~~](#user-content-faq48)
* [(49) How do I fix 'An outdated app sent a file path instead of a file stream' ?](#user-content-faq49)
* [(50) Apakah saya dapat menambahkan opsi singkronisasikan seluruh pesan?](#user-content-faq50)
* [(51) Bagaimana folder disusun?](#user-content-faq51)
* [(52) Mengapa membutuhkan beberapa waktu untuk menghubungkan kembali ke akun?](#user-content-faq52)
* [(53) Apakah saya dapat menempelkan bilah aksi pesan ke paling atas/paling bawah?](#user-content-faq53)
* [~~(54) Bagaimana cara saya menggunakan bagian prefiks nama?~~](#user-content-faq54)
* [(55) Bagaimana cara saya menandai semua pesan telah dibaca / memindahkan atau menghapus seluruh pesan?](#user-content-faq55)
* [(56) Apakah anda dapat menambahkan dukungan untuk JMAP?](#user-content-faq56)
* [(57) Apakah saya dapat menggunakan HTML di tanda tangan?](#user-content-faq57)
* [(58) Apa yang dimaksud dengan ikon surel buka/tutup?](#user-content-faq58)
* [(59) Apakah pesan orisinil dapat dibuka di browser?](#user-content-faq59)
* [(60) Tahukah anda ...?](#user-content-faq60)
* [(61) Mengapa terdapat beberapa pesan yang terlihat redup?](#user-content-faq61)
* [(62) Metode autentikasi apa yang didukung?](#user-content-faq62)
* [(63) Bagaimana cara mengubah ukuran gambar untuk ditampilkan di layar?](#user-content-faq63)
* [~~(64) Apakah anda dapat menambahkan aksi tambahan untuk geser kiri/kanan?~~](#user-content-faq64)
* [(65) Mengapa terdapat beberapa lampiran yang terlihat redup?](#user-content-faq65)
* [(66) Apakah FairEmail tersedia di Google Play Family Library?](#user-content-faq66)
* [(67) Bagaimana cara saya snooze percakapan?](#user-content-faq67)
* [~~(68) Mengapa Adobe Acrobat reader tidak membuka lampiran PDF / aplikasi Microsoft tidak membuka dokumen yang dilampirkan?~~](#user-content-faq68)
* [(69) Apakah saya dapat menambahkan scroll ke atas otomatis di pesan baru?](#user-content-faq69)
* [(70) Kapan pesan akan diperluas secara otomatis?](#user-content-faq70)
* [(71) Bagaimana cara saya menggunakan aturan penyaringan?](#user-content-faq71)
* [(72) Apa itu akun/identitas utama?](#user-content-faq72)
* [(73) Apakah memindahkan pesan ke berbagai akun aman/efisien?](#user-content-faq73)
* [(74) Mengapa saya melihat pesan yang ganda?](#user-content-faq74)
* [(75) Apakah anda dapat membuat versi iOS, Windows, Linux, dan sebagainya?](#user-content-faq75)
* [(76) Apa itu 'Hapus pesan lokal'?](#user-content-faq76)
* [(77) Mengapa pesan sering ditampilkan sedikit tertunda?](#user-content-faq77)
* [(78) Bagaimana cara saya menggunakan jadwal?](#user-content-faq78)
* [(79) Bagaimana cara sama mensinkronisasikan dengan manual?](#user-content-faq79)
* [~~(80) How do I fix the error 'Unable to load BODYSTRUCTURE'?~~](#user-content-faq80)
* [~~(81) Apakah saya dapat membuat latar belakang pesan orisinal menjadi gelap di tema gelap?~~](#user-content-faq81)
* [(82) Apa itu pelacakan gambar?](#user-content-faq82)
* [(84) Apakah fungsi dari kontak lokal?](#user-content-faq84)
* [(85) Mengapa identitas tidak tersedia?](#user-content-faq85)
* [~~(86) Apa itu 'fitur privasi tambahan'?~~](#user-content-faq86)
* [(87) Apa yang dimaksud dengan 'kredensial tidak valid'?](#user-content-faq87)
* [(88) Bagaimana cara saya menggunakan akun Yahoo, AOL or Sky?](#user-content-faq88)
* [(89) Bagaimana cara saya mengirim pesan hanya teks?](#user-content-faq89)
* [(90) Why are some texts linked while not being a link?](#user-content-faq90)
* [~~(91) Apakah anda dapat menambahkan singkronisasi periodik untuk menghemat tenaga baterai?~~](#user-content-faq91)
* [(92) Can you add spam filtering, verification of the DKIM signature and SPF authorization?](#user-content-faq92)
* [(93) Apakah anda dapat mengizinkan instalasi/penyimpanan data di media penyimpanan eksternal (sdcard)?](#user-content-faq93)
* [(94) Apa yang dimaksud dari garis yang berwarna merah/oranye diakhir header?](#user-content-faq94)
* [(95) Mengapa tidak semua aplikasi terlihat saat memilih lampiran atau gambar?](#user-content-faq95)
* [(96) Dimana saya dapat menemukan pengaturan IMAP dan SMTP?](#user-content-faq96)
* [(97) What is 'cleanup' ?](#user-content-faq97)
* [(98) Menngapa saya tetap bisa memilih kontak setelah membatalkan izin kontak?](#user-content-faq98)
* [(99) Can you add a rich text or markdown editor?](#user-content-faq99)
* [(100) Bagaimana cara saya mensingkronisasikan kategori Gmail?](#user-content-faq100)
* [(101) Apa yang dimaksud dengan titik yang berwarna biru/oranye yang berada dibawah percakapan?](#user-content-faq101)
* [(102) Bagaimana cara saya mengaktifkan rotasi otomatis untuk gambar?](#user-content-faq102)
* [(103) Bagaimana cara saya merekam audio?](#user-content-faq103)
* [(104) Apa yang harus saya ketahui tentang pelaporan eror?](#user-content-faq104)
* [(105) How does the roam-like-at-home option work?](#user-content-faq105)
* [(106) Peluncur mana yang dapat menampilkan lencana hitungan dengan jumlah pesan yang belum dibaca?](#user-content-faq106)
* [(107) Bagaimana cara saya menggunakan bintang berwarna?](#user-content-faq107)
* [~~(108) Can you add permanently delete messages from any folder?~~](#user-content-faq108)
* [~~(109) Mengapa 'pilih akun' hanya tersedia di versi resmi saja?~~](#user-content-faq109)
* [(110) Mengapa terdapat (beberapa) pesan kosong dan/atau lampiran yang rusak?](#user-content-faq110)
* [(111) Apakah OAuth tersedia?](#user-content-faq111)
* [(112) Penyedia surel apa yang anda rekomendasikan?](#user-content-faq112)
* [(113) Bagaimana cara kerja autentikasi biometrik?](#user-content-faq113)
* [(114) Apakah anda dapat menambahkan impor untuk pengaturan aplikasi surel lain?](#user-content-faq114)
* [(115) Can you add email address chips?](#user-content-faq115)
* [~~(116) Bagaimana caranya saya dapat menampilkan gambar dari pengirim yang saya percaya secara otomatis?~~](#user-content-faq116)
* [(117) Apakah anda dapat membantu saya memulihkan pembelian saya?](#user-content-faq117)
* [(118) Apa sebenarnya yang dimaksud dengan 'Hapus parameter pelacakan'?](#user-content-faq118)
* [~~(119) Apakah anda dapat menambahkan warna ke dalam widget pesan masuk terpadu?~~](#user-content-faq119)
* [(120) Mengapa notifikasi pesan baru tidak terhapus ketika membuka aplikasi?](#user-content-faq120)
* [(121) Bagaimana pesan dikelompokan kedalam sebuah percakapan?](#user-content-faq121)
* [~~(122) Mengapa nama/alamat surel penerima memiliki warna peringatan?~~](#user-content-faq122)
* [(123) Apa yang terjadi ketika FairEmail tidak dapat terhubung dengan server surel?](#user-content-faq123)
* [(124) Mengapa saya mendapatkan 'Pesan terlalu besar atau terlalu kompleks untuk ditampilkan'?](#user-content-faq124)
* [(125) Apa saja fitur eksperimental terbaru?](#user-content-faq125)
* [(126) Apakah tampilan pesan dapat dikirimkan ke perangkat yang dapat saya pakai?](#user-content-faq126)
* [(127) How can I fix 'Syntactically invalid HELO argument(s)'?](#user-content-faq127)
* [(128) Bagaimana cara saya mengulang pertanyaan yang ditanyakan, seperti untuk menampilkan gambar?](#user-content-faq128)
* [(129) Apakah ProtonMail terdukung Tutanota?](#user-content-faq129)
* [(130) Apakah yang dimaksud dengan pesan eror ... ?](#user-content-faq130)
* [(131) Apakah anda dapat mengubah arah geser untuk pesan sebelumnya/selanjutnya?](#user-content-faq131)
* [(132) Mengapa notifikasi pesan baru tidak berbunyi?](#user-content-faq132)
* [(133) Mengapa tidak terdukung ActiveSync?](#user-content-faq133)
* [(134) Apakah anda dapat menambahkan hapus pesan lokal?](#user-content-faq134)
* [(135) Mengapa pesan dan draf yang telah dibuang ditampilkan di percakapan?](#user-content-faq135)
* [(136) Bagaimana cara saya menghapus akun/identitas/folder?](#user-content-faq136)
* [(137) Bagaimana cara saya mengulang 'Jangan bertanya lagi'?](#user-content-faq137)
* [(138) Apakah anda dapat menambahkan kalender/manajemen kontak/singkronisasi?](#user-content-faq138)
* [(139) Bagaimana cara saya memperbaiki 'Pengguna telah terotentikasi namun tidak terkoneksi'?](#user-content-faq139)
* [(140) Mengapa teks pesan terdapat karakter yang aneh?](#user-content-faq140)
* [(141) Bagaimana cara saya memperbaiki 'Folder draf diperlukan untuk mengirim pesan'?](#user-content-faq141)
* [(142) Bagaimana cara saya menyimpan pesan yang terkirim di pesan masuk?](#user-content-faq142)
* [~~(143) Apakah anda dapat menambahkan folder untuk akun POP3?~~](#user-content-faq143)
* [(144) Bagaimana cara saya merekam catatan suara?](#user-content-faq144)
* [(145) Bagaimana cara saya menyetel suara notifikasi untuk akun, folder dan pengirim?](#user-content-faq145)
* [(146) Bagaimana cara saya memperbaiki waktu pesan yang salah?](#user-content-faq146)
* [(147) Apa yang harus saya ketahui tentang versi pihak ketiga?](#user-content-faq147)
* [(148) Bagaimana cara saya menggunakan akun Apple iCloud?](#user-content-faq148)
* [(149) Bagaimana cara kerja widget penghitung pesan yang belum dibaca?](#user-content-faq149)
* [(150) Apakah anda dapat menambahkan pembatalan undangan kalender?](#user-content-faq150)
* [(151) Apakah anda dapat menambahkan backup/restore pesan?](#user-content-faq151)
* [(152) Bagaimana cara saya memasukan kontak ke grup?](#user-content-faq152)
* [(153) Mengapa hapus pesan Gmail secara permanen tidak bekerja?](#user-content-faq153)
* [~~(154) Apakah anda dapat menambahkan favicons sebagai foto kontak?~~](#user-content-faq154)
* [(155) Apa itu berkas winmail.dat?](#user-content-faq155)
* [(156) Bagaimana cara saya mengatur akun Office 365?](#user-content-faq156)
* [(157) Bagaimana cara saya mengatur akun Free.fr?](#user-content-faq157)
* [(158) Kamera / perekam audio apa yang anda sarankan?](#user-content-faq158)
* [(159) What are Disconnect's tracker protection lists?](#user-content-faq159)
* [(160) Apakah anda dapat menambahkan penghapusan permanen dari pesan tanpa konfirmasi?](#user-content-faq160)
* [(161) Apakah anda dapat menambahkan pengaturan untuk mengubah warna utama dan aksen?](#user-content-faq161)

[Saya memiliki pertanyaan lain.](#user-content-support)

<a name="faq1"></a>
**(1) Izin apa yang diperlukan dan mengapa?**

Dibawah ini adalah izin Android yang diperlukan:

* *memiliki akses internet penuh* (INTERNET): untuk mengirimkan dan menerima pesan
* *tampilkan koneksi network* (ACCESS_NETWORK_STATE): untuk memonitor perubahan konektivitas internet
* *berjalan saat memulai*(RECEIVE_BOOT_COMPLETED): untuk memulai pemantauan perangkat saat memulai
* *servis latar depan* (FOREGROUND_SERVICE): untuk menjalankan servis latar depan pada Android 9 Pie dan sebelumnya, lihat juga pertanyaan selanjutnya
* *mencegah perangkat untuk tidur* (WAKE_LOCK): untuk membuat perangkat tetap terbangun saat mensingkronisasi pesan
* *penagihan dalam aplikasi* (BILLING): untuk mengizinkan pembelian di dalam aplikasi
* Opsional: *membaca kontak anda* (READ_CONTACTS): untuk mengisi alamat secara otomatis dan menampilkan foto
* Opsional: *membaca isi dari kartu SD anda* (READ_EXTERNAL_STORAGE): untuk meneruma berkas dari yang lain, aplikasi yang telah kadauwarsa, lihat juga [FAQ ini](#user-content-faq49)
* Opsional: *gunakan perangkat sidik jari* (USE_FINGERPRINT) dan gunakan *perangkat biometrik* (USE_BIOMETRIC): untuk menggunakan autentikasi biometrik
* Opsional: *cari akun di perangkat* (GET_ACCOUNTS): untuk memilih akun ketika menggunakan pengaturan cepat Gmail
* Android 5.1 Lollipop dan sebelumnya: *gunakan akun di perangkat* (USE_CREDENTIALS): untuk memilih akun saat menggunakan pengaturan cepat Gmail (tidak dapat digunakan dalam versi Android yang lebih lama)
* Android 5.1 Lollipop dan sebelumnya: *membaca profil* (READ_PROFILE): untuk membaca nama saat menggunakan saat menggunakan pengaturan cepat Gmail (tidak dapat digunakan dalam versi Android yang lebih lama)

[Izin opsional](https://developer.android.com/training/permissions/requesting) hanya terdapat di Android 6 Marshmallow dan sebelumnya. Pada versi Android terbaru, anda akan diminta untuk memberikan izin opsinal untuk menginstal FairEmail.

Izin dibawah ini diperlukan untuk menampilkan perhitungan pesan yang belum dibaca sebagai lencana (lihat juga [FAQ ini](#user-content-faq106)):

* *com.sec.android.provider.badge.permission.READ*
* *com.sec.android.provider.badge.permission.WRITE*
* *com.htc.launcher.permission.READ_SETTINGS*
* *com.htc.launcher.permission.UPDATE_SHORTCUT*
* *com.sonyericsson.home.permission.BROADCAST_BADGE*
* *com.sonymobile.home.permission.PROVIDER_INSERT_BADGE*
* *com.anddoes.launcher.permission.UPDATE_COUNT*
* *com.majeur.launcher.permission.UPDATE_BADGE*
* *com.huawei.android.launcher.permission.CHANGE_BADGE*
* *com.huawei.android.launcher.permission.READ_SETTINGS*
* *com.huawei.android.launcher.permission.WRITE_SETTINGS*
* *android.permission.READ_APP_BADGE*
* *com.oppo.launcher.permission.READ_SETTINGS*
* *com.oppo.launcher.permission.WRITE_SETTINGS*
* *me.everything.badger.permission.BADGE_COUNT_READ*
* *me.everything.badger.permission.BADGE_COUNT_WRITE*

FairEmail akan menyimpan daftar alamat dari pesan yang anda terima dan pesan yang anda kirim, serta akan menggunakan daftar ini untuk penyaranan kontak ketika tidak ada perizinan kontak yang diberikan untuk FairEmail. Artinya, anda dapat menggunakan FairEmail tanpa adanya penyedia kontak Android (buku alamat). Perhatikan bahwa anda masih tetap dapat memilih kontak tanpa anda memberikan izin kontak ke FairEmail, hanya memberikan saran kontak tidak bekerja tanpa mengizinkan kontak.

<br />

<a name="faq2"></a>
**(2) mengapa terdapat notifikasi yang permanen yang terlihat?**

Bilah status notifkasi permanen yang berprioritas rendah dengan jumlah akun yang sedang dalam pantauan dan jumlah operasi yang tertunda (lihat pertanyaan selanjutnya) ditampilkan untuk mengindari Android mematikan layanan yang mengerjakan penerimaan surel yang terus menerus. Hal ini [telah menjadi penting](https://developer.android.com/reference/android/app/Service.html#startForeground(int,%20android.app.Notification)), namun dengan adanya pengenalan dari [mode doze](https://developer.android.com/training/monitoring-device-state/doze-standby) dalam Android 6 Marshmallow hal in menjadi lebih penting dibandingkan sebelumnya. Mode doze akan menghentikan seluruh aplikasi ketika layar sedang dalam keadaan mati beberapa saat, kecuali ketika aplikasi telah menjalankan layanan latar depan, yang membutuhkan tampilan bilah status notifikasi.

Kebanyakan, namun tidak semua, aplikasi surel lainnya tidak menampilkan notifikasi dengan "efek samping" yaitu pesan baru akan sering tidak atau terlambat diberitahukan dan pesan tersebut tidak atau terlambat dikirimkan.

Android menampilkan ikon bilah status notifikasi dengan prioritas tinggi terlebih dahulu dan akan menyembunyikan ikon notifikasi FairEmail jika tidak ada tempat untuk menampilkan ikon lagi. Secara praktis, hal ini berarti bilah status notifikasi tidak mengambil tempat di bilah status kecuali memang ada tempat tersedia.

Bilah status notifikasi dapat dinonaktifkan lewat pengaturan notifikasi FairEmail:

* Android 8 Oreo sampai yang terbaru: tekan tombol *Penerimaan channel* dan matikan channel tersebut lewat pengaturan Android (hal ini tidak akan menonaktifkan notifikasi pesan baru)
* Android 7 Nougat dan sebelumnya: aktifkan *Gunakan layanan latar untuk mensingkroniasikan pesan*, namun harap membaca catatan dibawah pengaturan

Anda dapat mengubah ke singkronisasi pesan secara perodik dalam pengaturan penerimaan untuk menghapus notifikasi, namun waspadalah bahwa hal ini dapat menggunakan daya baterai yang lebih banyak. Lihat [di sini](#user-content-faq39) untuk rincian lebih anjut tentang penggunaan baterai.

Android 8 Oreo mungkin akan juga menampilkan bilah status notifikasi dengan tulisan *Aplikasi berjalan di background*. Sila lihat [di sini](https://www.reddit.com/r/Android/comments/7vw7l4/psa_turn_off_background_apps_notification/) tentang bagaimana cara anda untuk mematikan notifikasi ini.

Beberapa orang memberikan saran untuk menggunakan [Firebase Cloud Messaging](https://firebase.google.com/docs/cloud-messaging/) (FCM) dibandingkan layanan Android dengan bilah status notifikasi, namun hal ini membutuhkan surel penyedia untuk mengirimkan pesan FCM atau server pusat di mana seluruh pesan dikumpulkan untuk mengirim pesan FCM. Hal yang pertama tidak akan terjadi dan hal yang kedua akan berdampak ke impikasi privasi yang signifikan.

Jika anda datang ke sini dengan menekan notifikasi, anda harus tahu bahwa jika anda tekan berikutnya akan membuka kotak masuk terpadu.

<br />

<a name="faq3"></a>
**(3) Apa itu operasi dan mengapa mereka tertunda?**

Bilah status notifikasi prioritas rendah menampilkan sejumlah operasi yang tertunda, yaitu:

* *tambah*: menambahkan pesan ke folder remot
* *pindah*: memindahkan pesan ke folder remot lainnya
* *salin*: menyalin pesan ke folder remot lainnya
* *ambil*: memperoleh perubahan pesan (push)
* *hapus*: menghapus pesan dari folder remot
* *terlihat*: tandai pesan terbaca/belum terbaca di folder remot
* *terbalas*: tandai pesan telah terbalas di folder remot
* *tandai*: menambahkan/menghapus bintang di folder remot
* *keyword*: add/remove IMAP flag in remote folder
* *label*: atur/atur ulang label Gmail di folder remot
* *header*: unduh header pesan
* *raw*: download raw message
* *isi*: unduh teks pesan
* *lampiran*: unduh lampiran
* *sync*: sinkronisasi pesan lokal dan remot
* *subscribe*: subscribe to remote folder
* *purge*: delete all messages from remote folder
* *kirim*: mengirim pesan
* *exists*: check if message exists
* *rule*: execute rule on body text

Operasi diproses hanya ketika ada koneksi ke servel surel atau tersingkronisasi secara manual. Lihat juga [FAQ ini](#user-content-faq16).

<br />

<a name="faq4"></a>
**(4) Bagaimana cara saya menggunakan sertifikat keamanan yang tidak valid / kata sandi kosong / koneksi teks kosong?**

*... Untrusted ... not in certificate ...*
<br />
*... Invalid security certificate (Can't verify identity of server) ...*

Anda harus mencoba memperbaiki hal ini dengan menghubungu penyedia atau dengan mendapatkan sertifikat keamanan yang valid karena sertifikat keamanan yang tidak valid tersebut tidak aman dan memberikan [ serangan man-in-the-middle](https://en.wikipedia.org/wiki/Man-in-the-middle_attack). Jika dana menjadi kendala, anda dapat mengambil sertifikat keamanan gratis dari [Let’s Encrypt](https://letsencrypt.org).

Alternatively, you can accept the fingerprint of the invalid server certificate as shown below the error message by ticking a checkbox. In case of an existing account (IMAP, receive) and/or identity (SMTP, send) you will need check/save it via setup step 1 and 2 to get the error message. This will "pin" the server certificate to prevent man-in-the-middle attacks. Note that you should make sure the internet connection you are using is safe if you do this.

Perhatikan juga bahwa versi Android yang lama mungkin tidak mengenal otoritas sertifikasi yang lebih baru seperti Let’s Encrypt akan membuat koneksi dianggap sebagai tidak aman, lihat juga [di sini](https://developer.android.com/training/articles/security-ssl).

*Trust anchor for certification path not found*

*... java.security.cert.CertPathValidatorException: Trust anchor for certification path not found ...* means that the default Android trust manager was not able to verify the server certificate chain.

Anda harus memperbaiki konfigurasi server atau menyetujui sidik jari yang ditampilkan dibawah pesan eror.

Perhatikan bahwa masalah ini dapat juga disebabkan oleh server yang tidak mengirimkan seluruh sertifikat yang penting.

*Kata sandoi kosong*

Nama pengguna anda kemungkinan akan mudah ditebak, maka hal ini tidak aman.

*Plain text connection*

Nama pengguna dan kata sandi anda serta seluruh pesan yang akan dikirimkan dan diteriima tidak terenkripsi, hal tersebut **sangat tidak aman** karena mudah [terserang man-in-the-middle](https://en.wikipedia.org/wiki/Man-in-the-middle_attack) dalam koneksi yang tidak terenkripsi.

If you still want to use an invalid security certificate, an empty password or a plain text connection you'll need to enable insecure connections in the account and/or identity settings. STARTTLS should be selected for plain text connections. Jika anda mengaktifkan koneksi yang tidak aman, anda harus terkoneksi melalui jaringan yang privat dan terpercaya dan jangan pernah terkoneksi melalui jaringan publik seperti yang ditawarkan hotel, bandara, dll.

<br />

<a name="faq5"></a>
**(5) Bagaimana cara saya mengatur tampilan pesan?**

Pada menu overflow titik tiga anda dapat mengaktifkan atau menonaktifkan atau memilih:

* *ukuran teks*: untuk tiga ukuran font yang berbeda
* *tampilan sederhana*: untuk item pesan yang lebih padat dan ukuran font teks pesan yang kecil

Pada baguan tampilan pengaturan anda dapat mengaktifkan atau menonaktifkan:

* *Unified inbox*: to disable the unified inbox and to list the folders selected for the unified inbox instead
* *Kelompokan berdasarkan tanggal*: tampilkan header tanggal diatas pesan yang memiliki tanggal yang sama
* *Conversation threading*: to disable conversation threading and to show individual messages instead
* *Tampilkan foto kontak*: untuk menyembunyikan foto kontak
* *Tampilkan identicons*: untuk menampilkan avatar kontak yang dibuat
* *Tampilkan nama dan alamat surel*: untuk menampilkan nama atau menampilkan nama beserta alamat surel
* *Tampilkan judul dalam cetak miring*: untuk menampilkan judul pesan sebagai teks normal
* *Tampilkan bintang*: untuk menyembunyikan bintang (favorit)
* *Lihat tampilan pesan*: untuk melihat dua garis dari teks pesan
* *Tampilkan rincian alamat secara standar*: untuk memperluas bagian alamat secara standar
* *Gunakan font spasi tunggal untuk teks pesan*: untuk menggunakan jenis huruf dengan lebar pasti untuk teks pesan
* *Tampilkan pesan orisinil secara otomatis untuk kontak yang telah diketahui*: untuk menampilkan pesan orisinil secara otomatis untuk kontak yang ada di perangkat anda, sila baca [FAQ ini](#user-content-faq35)
* *Tampilkan gambar secara otomatis untuk kontak yang diketahui*: untuk menampilkan gambar secara otomatis bagi kontak yang dalam perangkat anda, sila baca [FAQ ini](#user-content-faq35)
* *Bilah aksi percakapan*: untuk menonaktifkan bilah navigasi bawah

Perhatikan bahwa pesan dapat ditampilkan hanya ketika teks pesan telah diunduh. Teks pesan yang lebih besar tidak terunduh secara otomatis pada jaringan terukur (biasanya perangkat seluler). Anda dapat mengubahnya dalam pengaturan.

Jika daftar alamat terlalu panjang, anda dapat memendekkan bagian alamat dengan ikon *kurangi* yang terletak diatas bagian alamat.

Beberapa orang bertanya:

* untuk menampilkan judul yang dicetak tebal, namun cetak tebal telah digunakan untuk menyoroti pesan yang belum dibaca
* untuk menampilkan alamat atau judul lebih kecil/lebih besar, namun hal ini dapat mengganggu opsi ukuran teks
* untuk memindahkan bintang ke kiri, namun lebih mudah untuk mengoperasikan bintang di bagian kanan

Sayangnya, tidak mungkin bisa untuk membuat seluruh orang senang dan menambahkan banyak pengaturan juga tidak hanya akan membuat bingung, namun juga tidak akan cukup.

<br />

<a name="faq6"></a>
**(6) Bagaimana cara saya masuk ke Gmail / G suite?**

Anda dapat menggunakan wizard pengaturan cepat untuk mengatur akun Gmail dan identitas dengan mudah.

Jika anda tidak ingin menggunakan akun Gmail yang ada di perangkat anda, anda dapat mengizinkan akses untuk "aplikasi yang kurang aman" dan gunakan kata sandi akun anda (tidak disarankan) atau anda dapat menonaktifkan autentikasi dua faktor dan gunakan kata sandi khusus aplikasi. Untuk menggunakan kata sandi, anda harus mengatur akun dan identitas melalui langah pengaturan 1 dan 2 dari pada melalui wizard pengaturan cepat.

Sila lihat [FAQ ini](#user-content-faq111) untuk mengetahui mengapa hanya akun yang terdapat pada perangkat saja yang dapat digunakan.

Perhatikan bahwa kata sandi khusus aplikasi diharuskan ketika otentikasi dua faktor diaktifkan.

<br />

*Kata sandi khusus aplikasi*

Lihat [disini](https://support.google.com/accounts/answer/185833) tentang bagaimana cara membuat kata sandi khusus aplikasi.

<br />

*Aktifkan "Aplikasi yang kurang aman"*

**Penting**: penggunaan metode ini tidak direkomendasikan karena kurang diandalkan.

**Penting**: Akun Gsuite yang diotorisasikan dengan nama pengguna/kata sandi akan berkenti bekerja [dalam masa yang akan datang](https://gsuiteupdates.googleblog.com/2019/12/less-secure-apps-oauth-google-username-password-incorrect.html).

Lihat [di sini](https://support.google.com/accounts/answer/6010255) untuk mengetahui cara mengaktifkan "aplikasi yang kurang aman" atau kunjungi [langsung ke bagian pengaturan](https://www.google.com/settings/security/lesssecureapps).

Jika anda menggunakan akun Gmail lebih dari satu, pastikan anda mengubah pengaturan "aplikasi yang kurang aman" pada akun yang benar.

Pastikan bahwa anda harus meninggalkan pengaturan "aplikasi yang kurang aman" dengan menggunakan tanda panah kembali untuk mengaplikasikan pengaturan tersebut.

Jika anda menggunakan metode ini, anda harus menggunakan [kata sandi yang kuat](https://en.wikipedia.org/wiki/Password_strength) untuk akun Gmail anda, lagipula itu ide yang bagus. Pastikan bahwa dengan menggunakan protokol IMAP [standar](https://tools.ietf.org/html/rfc3501) dengan sendirinya itu kurang aman.

Jika "aplikasi yang kurang aman" tidak diaktifkan, anda akan mendapatkan eror *Otentikasi gagal - kredensial yang tidak valid* untuk akun (IMAP) dan *Nama pengguna dan Kata sandi tidak diterima* untuk identitas (SMTP).

<br />

*Umum*

Anda mungkin mendapatkan peringatan "*Suila masuk lewat web browser anda*". Hal ini terjadi ketika Google menganggap jaringan yang menghubungkan anda ke internet (hal ini bisa jadi VPN) tidak aman. Peringatan ini dapat dicegah dengan menggunakan wizard pengaturan cepat atau kata sandi khusus aplikasi.

Lihat [di sini](https://support.google.com/mail/answer/7126229) untuk instruksi dari Google dan [di sini](https://support.google.com/mail/accounts/answer/78754) untuk penyelesaian masalah.

<br />

<a name="faq7"></a>
**(7) Mengapa pesan yang terkirimkan tidak nampak (secara langsung) dalam folder terkirim?**

Pesan yang terkirim normalnya dipindahkan dari pesan keluar ke folder terkirim langsung setelah penyedia anda menambahkan pesan yang terkirim ke folder terkirim. Hal ini membutuhkan folder terkirim yang dipilih dalam pengaturan akun dan folser kirim yang diatur untuk singkronisasi.

Beberapa penyedia tidak melacak pesan yang terkirim atau server SMTP yang telah digunakan bisa jadi tidak berhubungan dengan penyedia tersebut. Dalam kasus ini, FairEmail akan menambahkan pesan yang telah terkirim ke folder terkirim secara otomatis dalam mensingkronisasikan folder tersebut, yang akan terjadi setelah pesan telah dikirimkan. Perhatikan bahwa hal ini akan mengakibatkan traffic internet tambahan.

~~Jika hal ini tidak terjadi, penyedia anda mungkin tidak melacak pesan yang terkirim atau anda mungkin menggunakan server SMTP yang tidak berhubungan dengan penyedia.~~ ~~Dalam kasus ini, anda dapat mengaktifkan pengaturan identitas tingkat lanjut *Simpan pesan yang terkirim* agar FairEmail dapat menambahkan pesan yang terkirim ke dalam folder terkirim langsung setelah anda mengirim pesan.~~ ~~Perhatikan bahwa mengaktifkan pengaturan ini dapat mengaktibatkan pesan ganda jika penyedia anda juga menambahkan pesan yang terkirim ke dalam folder terkirim.~~ ~~Serta, berhati-hatilah bahwa dengan anda mengaktifkan pengaturan ini akan mengakibatkan penggunaan data ekstra, terutama saat mengirimkan pesan dengan lampiran yang besar.~~

~~Jika pesan yang terkirim di dalam pesan keluar tidak dapat ditemukan di dalam folder terkirim dalam singkronisasi penuh, pesan tersebut akan dipindahkan juga dari pesan keluar ke folser terkirim.~~ ~~Singkronisasi penuh terjadi ketika sedang menyambungkan kembali ke server atau ketika singkronisasi periodik atau manual.~~ ~~Anda mungkin akan perlu untuk mengaktifkan pengaturan tingkat lanjut *Simpan pesan yang terkirim* dibandingkan dengan memindahkan pesan ke dalam folder terkirim sekarang.~~

<br />

<a name="faq8"></a>
**(8) Apakah saya dapat menggunakan akun Microsoft Exchange?**

Anda dapat menggunakan akun Microsoft Exchange jika, selalu dalam kasus ini, dapat diakses melalui IMAP. Lihat [di sini](https://support.office.com/en-us/article/what-is-a-microsoft-exchange-account-47f000aa-c2bf-48ac-9bc2-83e5c6036793) untuk informasi lebih lanjut.

Sila lihat [di sini](https://support.office.com/en-us/article/pop-imap-and-smtp-settings-for-outlook-com-d088b986-291d-42b8-9564-9c414e2aa040) untuk dokumentasi Microsoft mengenai konfigurasi surel klien. Terdapat juga bagian mengenai eror koneksi yang sering terjadi dan solusinya.

Sebagian versi server Exchange yang lama memiliki bug yang akan mengakibatkan pesan kosong dan lampiran yang rusak. Sila lihat [FAQ ini](#user-content-faq110) untuk solusinya.

Sila lihat [FAQ ini](#user-content-faq133) tentang bantuan ActiveSync.

Sila lihat [FAQ ini](#user-content-faq111) tentang bantuan OAuth.

<br />

<a name="faq9"></a>
**(9) Apa itu identitas / bagaimana cara saya menambahkan alias?**

Identitas merepresentasikan alamat surel *dari* yang anda kirim melalui server surel (SMTP).

Sebagian penyedia mengizinkan anda untuk memiliki alias lebih dari satu. Anda dapat mengkonfigurasi hal ini dengan mengatur bagian alamat surel dari identitas tambahan ke dalam alamat alias dan atur bagian nama pengguna dengan alamat surel utama anda.

Perhatikan bahwa anda dapat menyalin identitas dengan menekannya dengan lama.

Secara alternatif, anda dapat mengaktifkan *Izinkan penyuntingan alamat pengirim* di pengaturan tingkat lanjut dari identitas yang telah ada untuk menyunting nama pengguna ketika menulis pesan baru, jika penyedia anda mengizinkannya.

FairEmail akan memperbarui kata sandi dari identitas terkait secara otomatis ketika anda memperbarui kata sandi dari akun yang terasosiasi atau identitas yang terkait.

Lihat [FAQ ini](#user-content-faq33) untuk cara menyunting nama pengguna dari alamat surel.

<br />

<a name="faq10"></a>
**~~(10) What does 'UIDPLUS not supported' mean?~~**

~~The error message *UIDPLUS not supported* means that your email provider does not provide the IMAP [UIDPLUS extension](https://tools.ietf.org/html/rfc4315). This IMAP extension is required to implement two way synchronization, which is not an optional feature. So, unless your provider can enable this extension, you cannot use FairEmail for this provider.~~

<br />

<a name="faq11"></a>
**~~(11) Mengapa POP tidak terdukung?~~**

~~Selain penyedia surel yang mendukung [IMAP](https://en.wikipedia.org/wiki/Internet_Message_Access_Protocol) belakangan ini,~~ ~~menggunakan [POP](https://en.wikipedia.org/wiki/Post_Office_Protocol) akan mengakibatkan penggunaan baterai ekstra yang tidak penting dan notifikasi pesan baru yang terhambat.~~ ~~Ditambah lagi POP tidak cocok untuk singkronisasi dua arah dan sering kali orang membaca dan menulis pesan di perangkat yang berbeda belakangan ini.~~

~~Secara singkat, POP hanya mendukung mengunduh dan mengahpus pesan dari kotak masuk.~~ ~~Maka, operasi yang biasa dilakukan seperti mengatur atribut pesan (baca, bintang, balas, dll), menambahkan (back up) dan memindahkan pesan tidak memungkinkan.~~

~~Lihat juga [apa yang Google tulis tentang POP](https://support.google.com/mail/answer/7104828).~~

~~Contohnya, [Gmail dapat mengimpor pesan](https://support.google.com/mail/answer/21289) dari akun POP lainnya,~~ ~~yang dapat digunakan sebagai solusi jika penyedia anda tidak mendukung IMAP.~~

~~tl;dr; menyarankan untuk pindah ke IMAP.~~

<br />

<a name="faq12"></a>
**(12) Bagaimana cara kerja enkripsi / dekripsi?**

*Umum*

Sila lihat [di sini](https://en.wikipedia.org/wiki/Public-key_cryptography) tentang bagaimana cara kerja enskripsi kunci.

Enkripsi secara singkat:

* Pesan **keluar** terenkripsi dengan **kunci publik** dari penerima
* Pesan **masuk** terdekripsi dengan **kunci privat** dari penerima

Membuat sign secara singkat:

* Pesan **keluar** tersign dengan **kunci privat** dari pengirim
* Pesan **masuk** diverifikasi dengan **kunci publik** dari pengirim

Untuk membuat sign/enkripsi sebuah pesan, anda tinggal memilih metode yang cocok dalam dialog kirim. Anda dapat selalu membuka dialog pengiriman dengan menggunakan menu overflow tiga titik jika anda telah memilik *Jangan tampilkan lagi* sebelumnya.

Untuk memverifikasi signature atau mendekripsi pesan yang diterima, buka pesan tersebut dan klik gestur atau ikon gembok yang terletak dibawah bilah aksi pesan.

Pertama kali anda mengirim pesan tersign/enkripsi, anda mungkin akan ditanyakan mengenai kunci sign. Untuk berikutnya, FairEmail akan menyimpan secara otomatis kunci sign yang telah dipilih di dalam identitas yang telah digunakan. Jika anda perlu mengatur ulang kunci sign, anda tinggal menyimpan identitas atau tekan lama pada identitas di dalam daftar identitas dan pilih *Atur ulang kunci sign*. Kunci sign yang telah dipilih akan terlihat di daftar identitas. Jika anda perlu untuk memilih kunci berdasarkan kasus per kasus, anda dapat membuat identitas lebih dari satu untuk akun yang sama dengan alamat surel yang sama.

Pada bagian pengaturan privasi anda dapat memilih metode standar enkripsi (PGP or S/MIME), aktifkan *Sign dengan standar*, *Enkripsi dengan standar* dan *Dekripsi pesan secara otomatis*. Namun berhati-hatilah bahwa dekripsi secara otomatis tidak akan memungkinkan jika mengharuskan interaksi pengguna, seperti memilih kunci atau membaca token keamanan.

The to be encrypted message text/attachments and the decrypted message text/attachments are stored locally only and will never be added to the remote server. Jika anda ingin mengurungkan dekripsi, anda dapat menggunakan menu *singkronisasi ulang* di dalam menu titik tiga dari bilah aksi pesan.

*PGP*

You'll need to install and configure [OpenKeychain](https://f-droid.org/en/packages/org.sufficientlysecure.keychain/) first. FairEmail was tested with OpenKeychain version 5.4. Later versions will most likely be compatible, but earlier versions might not be.

**Important**: the OpenKeychain app is known to (silently) crash when the calling app (FairEmail) is not authorized yet and is getting an existing public key. You can workaround this by trying to send a signed/encrypted message to a sender with an unknown public key.

**Important**: if the OpenKeychain app cannot find a key (anymore), you might need to reset a previously selected key. This can be done by long pressing an identity in the list of identities (Setup, step 2, Manage).

**Important**: to let apps like FairEmail reliably connect to the OpenKeychain service to encrypt/decrypt messages, it might be necessary to disable battery optimizations for the OpenKeychain app.

**Important**: the OpenKeychain app reportedly needs contacts permission to work correctly.

**Important**: on some Android versions / devices it is necessary to enable *Show popups while running in background* in the additional permissions of the Android app settings of the OpenKeychain app. Without this permission the draft will be saved, but the OpenKeychain popup to confirm/select might not appear.

FairEmail will send the [Autocrypt](https://autocrypt.org/) header for use by other email clients, but only for signed and encrypted messages because too many email servers have problems with the often long Autocrypt header. Note that the most secure way to start an encrypted email exchange is by sending signed messages first. Received Autocrypt headers will be sent to the OpenKeychain app for storage on verifying a signature or decrypting a message.

All key handling is delegated to the OpenKey chain app for security reasons. This also means that FairEmail does not store PGP keys.

Inline encrypted PGP in received messages is supported, but inline PGP signatures and inline PGP in outgoing messages is not supported, see [here](https://josefsson.org/inline-openpgp-considered-harmful.html) about why not.

Signed-only or encrypted-only messages are not a good idea, please see here about why not:

* [OpenPGP Considerations Part I](https://k9mail.github.io/2016/11/24/OpenPGP-Considerations-Part-I.html)
* [OpenPGP Considerations Part II](https://k9mail.github.io/2017/01/30/OpenPGP-Considerations-Part-II.html)
* [OpenPGP Considerations Part III Autocrypt](https://k9mail.github.io/2018/02/26/OpenPGP-Considerations-Part-III-Autocrypt.html)

Signed-only messages are supported, encrypted-only messages are not supported.

Common errors:

* *No key*: there is no PGP key available for one of the listed email addresses
* *Missing key for encryption*: there is probably a key selected in FairEmail that does not exist in the OpenKeychain app anymore. Resetting the key (see above) will probably fix this problem.

*S/MIME*

Encrypting a message requires the public key(s) of the recipient(s). Signing a message requires your private key.

Private keys are stored by Android and can be imported via the Android advanced security settings. There is a shortcut (button) for this in the privacy settings. Android will ask you to set a PIN, pattern, or password if you didn't before. If you have a Nokia device with Android 9, please [read this first](https://nokiamob.net/2019/08/10/a-bug-prevents-nokia-1-owners-from-unlocking-their-screen-even-with-right-pin-pattern/).

Note that certificates can contains multiple keys for multiple purposes,  for example for authentication, encryption and signing. Android only imports the first key, so to import all the keys, the certificate must first be split. This is not very trivial and you are advised to ask the certificate supplier for support.

Note that S/MIME signing with other algorithms than RSA is supported, but be aware that other email clients might not support this. S/MIME encryption is possible with symmetric algorithms only, which means in practice using RSA.

The default encryption method is PGP, but the last used encryption method will be remembered for the selected identity for the next time. You might need to enable the send options in the three dots menu again to be able to select the encryption method.

To allow different private keys for the same email address, FairEmail will always let you select a key when there are multiple identities with the same email address for the same account.

Public keys are stored by FairEmail and can be imported when verifying a signature for the first time or via the privacy settings (PEM or DER format).

FairEmail verifies both the signature and the complete certificate chain.

Common errors:

* *No certificate found matching targetContraints*: this likely means you are using an old version of FairEmail
* *unable to find valid certification path to requested target*: basically this means one or more intermediate or root certificates were not found
* *Private key does not match any encryption keys*: the selected key cannot be used to decrypt the message, probably because it is the incorrect key
* *No private key*: no certificate was selected or no certificate was available in the Android keystore

In case the certificate chain is incorrect, you can tap on the little info button to show the all certificates. After the certificate details the issuer or "selfSign" is shown. A certificate is self signed when the subject and the issuer are the same. Certificates from a certificate authority (CA) are marked with "[keyCertSign](https://tools.ietf.org/html/rfc5280#section-4.2.1.3)". Certificates found in the Android key store are marked with "Android".

A valid chain looks like this:

```
Your certificate > zero or more intermediate certificates > CA (root) certificate marked with "Android"
```

Note that a certificate chain will always be invalid when no anchor certificate can be found in the Android key store, which is fundamental to S/MIME certificate validation.

Please see [here](https://support.google.com/pixelphone/answer/2844832?hl=en) how you can import certificates into the Android key store.

The use of expired keys, inline encrypted/signed messages and hardware security tokens is not supported.

If you are looking for a free (test) S/MIME certificate, see [here](http://kb.mozillazine.org/Getting_an_SMIME_certificate) for the options. Please be sure to [read this first](https://davidroessli.com/logs/2019/09/free-smime-certificates-in-2019/#update20191219) if you want to request an S/MIME Actalis certificate. If you are looking for a cheap S/MIME certificate, I had a good experience with [Certum](https://www.certum.eu/en/smime-certificates/).

How to extract a public key from a S/MIME certificate:

```
openssl pkcs12 -in filename.pfx/p12 -clcerts -nokeys -out cert.pem
```

You can decode S/MIME signatures, etc, [here](https://lapo.it/asn1js/).

S/MIME sign/encrypt is a pro feature, but all other PGP and S/MIME operations are free to use.

<br />

<a name="faq13"></a>
**(13) Bagaimana cara kerja pencarian dalam perangkat/server?**

Anda dapat memulai pencarian pesan dalam pengirim (dari), penerima (untuk, cc, bcc), judul, kata kunci atau teks pesandengan menggunakan kaca pembesar di bilah aksi dari folder. Anda juga dapat mencari aplikasi apapun dengan memilik *Cari surel* dalam menu popup salin/unggah.

Searching in the unified inbox will search in all folders of all accounts, searching in the folder list will search in the associated account only and searching in a folder will search in that folder only.

Pesan akan dicari dalam perangkat terlebih dahulu. Akan ada tombol aksi dengan ikon cari lagi di paling bawah untuk meneruskan pencarian di server. Anda dapat memilih folder mana untuk meneruskan pencarian tersebut.

The IMAP protocol doesn't support searching in more than one folder at the same time. Pencarian dalam server merupakan operasi yang mahal, maka dari itu tidak mungkin bisa memilih lebih dari satu folder.

Searching local messages is case insensitive and on partial text. Teks pesan dari pesan lokal tidak akan dicari jika teks tersebut belum terlebih dahulu diunduh. Pencarian di server mungkin akan menyebabkan sensitif akan kata atau tidak dan mungkin akan pada sebagian teks atau seluruh kata, tergantung dari penyedia.

Sebagian server tidak dapat menangani pencarian dalam teks pesan jika terdapat pesan dalam jumlah yang banyak. Untuk hal ini, terdapat opsi untuk menonaktifkan pencarian di dalam teks pesan.

It is possible to use Gmail search operators by prefixing a search command with *raw:*. If you configured just one Gmail account, you can start a raw search directly on the server by searching from the unified inbox. If you configured multiple Gmail accounts, you'll first need to navigate to the folder list or the archive (all messages) folder of the Gmail account you want to search in. Sila [lihat di sini](https://support.google.com/mail/answer/7190) untuk operator pencarian yang memungkinkan. Sebagai contoh:

`
raw:larger:10M`

Pencarian diantara pesan dengan jumlah yang banyak di dalam perangkat akan memakan waktu yang lama karena dua limitasi:

* [sqlite](https://www.sqlite.org/), mesin database Android memiliki batasan ukuran rekaman yang mencegaj teks pesan disimpan di dalam database
* Aplikasi Andorid hanya mendapatkan memori yang terbatas untuk bekerja, bahkan ketika peangkat tersebut memiliki banyak memori yang masih tersedia

Hal ini berarti pencarian pesan teks memerlukan berkas tersebut yang memiliki pesan teks harus dibuka satu per satu untuk memeriksa apakah teks yang dicari terdapat di dalam berkas, yang secara relatif merupakan proses yang mahal.

Dalam *pengaturan lainnya* anda dapat mengaktifkan *Buat indeks pencarian* untuk meningkatkan kecepatan pencarian dalam perangkat secara signifikan, namun berhati-hatilah bahwa hal ini akan meningkatkan penggunaan bateraidan kapasitas penyimpanan. Pencarian indeks didasarkan oleh kata, maka pencarian untuk sebagian teks tidak memungkinkan. Mencari dengan menggunakan indeks pencarian dilakukan dengan DAN standar, maka pencarian untuk *apel jeruk* akan menghasilkan pencarian untuk apel DAN jeruk. Kata yang dipisahkan dengan koma akan menghasilkan pencarian untuk ATAU, maka contohnya seperti *apel, jeruk* akan menghasilkan pencarian untuk apel ATAU jeruk. Keduanya dapat digabungkan, maka pencarian untuk *apel, jeruk pisang* akan mengahsilkan pencarian untuk apel ATAU (jeruk DAN pisang). Penggunaan indeks pencarian merupakan fitur yang dimiliki pro.

Dari versi 1.1315, hal ini memungkinkan untuk menggunakan ekspresi pencarian seperti:

```
apel +pisang -ceri ?kacang
```

Hal ini akan menghasilkan pencarian seperti:

```
("apel" DAN "pisang" DAN TIDAK "ceri") ATAU "kacang"
```

Ekspresi pencarian dapat digunakan untuk mencari dalam perangkat melalui pencarian indeks dan untuk pencarian dalam server surel, namun tidak untuk pencarian dalam perangkat tanpa indeks pencarian untuk alasan performa.

Pencarian dalam perangkat adalah fitur gratis, menggunakan indeks pencarian dan mencari dalam server adalah fitur yang dimiliki pro.

<br />

<a name="faq14"></a>
**(14) Bagaimana cara saya mengatur akun Outlook / Live / Hotmail?**

Akun Outlook / Live / Hotmail dapat diatur melalui wizard pengaturan cepat dan pilih *Outlook*.

Untu menggunakan akun Outlook, Live atau Hotmail dengan autentikasi dua faktor yang aktif, anda perlu membuat kata sandi aplikasi. Lihat [di sini](https://support.microsoft.com/en-us/help/12409/microsoft-account-app-passwords-two-step-verification) untuk lebih lanjut.

Lihat [di sini](https://support.office.com/en-us/article/pop-imap-and-smtp-settings-for-outlook-com-d088b986-291d-42b8-9564-9c414e2aa040) untuk instruksi dari Microsoft.

Untuk mengatur akun Office 365, sila lihat [FAQ ini](#user-content-faq156).

<br />

<a name="faq15"></a>
**(15) Mengapa teks pesan terus menerus dimuat?**

The message header and message body are fetched separately from the server. The message text of larger messages is not being pre-fetched on metered connections and will be fetched on demand on expanding a message. The message text will keep loading if there is no connection to the account, see also the next question, or if there other operations, like synchronizing messages, are being executed.

You can check the account and folder list for the account and folder state (see the legend for the meaning of the icons) and the operation list accessible via the main navigation menu for pending operations (see [this FAQ](#user-content-faq3) for the meaning of the operations).

If FairEmail is holding off because of prior connectivity issues, please see [this FAQ](#user-content-faq123), you can force synchronization via the three dots menu.

In the receive settings you can set the maximum size for automatically downloading of messages on metered connections.

Mobile connections are almost always metered and some (paid) Wi-Fi hotspots are too.

<br />

<a name="faq16"></a>
**(16) Mengapa pesan tidak tersingkronisasi?**

Kemungkinan penyebab yang membuat pesan tidak tersingkronisasi (terkirim atau diterima) adalah:

* Kaun atau folder tidak diatur untuk singkronisasi
* Jumlah hari untuk mensingkronisasi pesan ditetapkan teralu pendek
* Tidak ada koneksi internet yang dapat digunakan
* Server surel yang tidak tersedia pada saat itu
* Android memberhentikan pelayanan singkronisasi

Maka, peruka akun dan pengaturan folder anda dan periksa juga apakah folder akun anda terkoneksi (lihat legenda di menu navigasi untuk arti dari ikon-ikon).

Jika ada pesan eror, sila lihat [FAQ ini](#user-content-faq22).

Dalam beberapa perangkat, yang terdapat banyak aplikasi yang bersaing untuk menggunakan memori, Android akan memberhentikan pelayanan singkronisasi sebagai langkah terakhir.

Sebagian versi Andorid mematikan aplikasi dan pelayanan secra agresif. Lihat [situs web khusus ini](https://dontkillmyapp.com/) dan [isu Android ini](https://issuetracker.google.com/issues/122098785) untuk informasi lebih lanjut.

Menonaktifkan optimisasi baterai (pengaturan langkah 4) akan mengurangi kesempakan Android yang akan memberhentikan layanan singkronisasi.

<br />

<a name="faq17"></a>
**~~(17) Mengapa singkronisasi manual tidak bekerja?~~**

~~Jika menu *Singkronisasi sekarang* terlihat redup, maka tidak terdapat koneksi ke akun.~~

~~Sila lihat pertanyaan sebelumnya untuk informasi lebih lanjut.~~

<br />

<a name="faq18"></a>
**(18) Mengapa tampilan pesan tidak selalu terlihat?**

Tampilan teks pesan tidak dapat ditampilkan jika isi pesan tersebut belum diunduh. Lihat juga [FAQ ini](#user-content-faq15).

<br />

<a name="faq19"></a>
**(19) Mengapa fitur pro sangat mahal?**

Pertanyaan yang benar adalah '*mengapa terdapat banyak pajak dan biaya?*":

* PPN: 25% (tergantung masing-masing negara)
* Biaya Google: 30 %
* Pajak penghasilan: 50 %
* <sub>Biaya PayPal: 5-10 % tergantung dari masing-masing negara/jumlah</sub>

Maka, yang tersisa untuk developer hanya sebagian dari yang anda bayar.

Perhatikan bahwa hanya sebagian fitur yang nyaman dan canggih harus dibeli, artinya FairEmail sebenarnya gratis untuk digunakan.

Perhatikan juga bahwa sebagian besar aplikasi yang gratis akan terlihat tidak berkelanjutan di akhir, sedangkan FairEmail dikelola dan didukung dengan benar, dan aplikasi gratis tersebut mungkin tidak aman, seperti megirimkan informasi sensitif ke internet.

Saya telah mengerjakan FairEmail hampir setiap hai selama lebih dari dua tahun, maka menurut saya harga tersebut masih masuk akal. Untuk alasan ini juga tidak akan ada diskon.

<br />

<a name="faq20"></a>
**(20) Apakah dana saya dapat dikembalikan?**

Jika fitur pro yang telah dibeli tidak bekerja seperti yang seharusnya dan hal ini tidak disebabkan oleh masalah yang ada di fitur gratis dan saya tidak dapat memperbaiki masalah tersebut secepat mungkin, dana anda akan dikembalikan. Dalam kasus lainnya, mungkin tidak akan ada pengembalian dana. Dalam keadaan apa pun, tidak ada pengembalian dana untuk masalah apa pun yang terkait dengan fitur gratis, karena fitur tersebut tidak memiliki bayaran apa pun dan dapat dievaluasi tanpa batasan apa pun. Saya bertanggung jawab sebagai penjual untuk memberikan apa yang telah saya janjikan dan saya harap anda bertanggung jawab untu mengetahui dengan jelas apa yang anda beli.

<a name="faq21"></a>
**(21) Bagaimana cara saya mengaktifkan lampu notifikasi?**

Sebelum Android 8 Oreo: terdapat opsi tingkat lanjut dalam pengaturan untuk hal terkait.

Android 8 Oreo sampai yang terbaru: lihat [di sini](https://developer.android.com/training/notify-user/channels) untuk mengetahui tentang mengkonfigurasi channel notifikasi. Anda dapat menggunakan tombom *Kelola notifikasi* pada bagian pengaturan untuk langsung menuju ke pengaturan notifikasi Andorid. Perhatikan bahwa aplikasi sudah tidak dapat mengubah pengaturan notifikasi, termasuk pengaturan lampu notifikasi, dalam Android 8 Oreo sampai yang terbaru lagi. Aplikasi yang didesain dan ditargetkan ke versi Android yang lebih lama mungkin dapat mengkontrol isi dari notifikasi, namun aplikasi tersebut tidak dapat diperbarui lagi dan versi Android yang terbaru akan menampilkan peringatan bahwa aplikasi tersebut telah kadaluwarsa.

Beberapa kali, penting halnya untuk menonaktifkan pengaturan *Lihat tampilan pesan di notifikasi* atau mengaktifkan pengaturan *Tampilkan notifikasi hanya adengan tampilan pesan saja* untuk memperbaiki bug di Android. Hal ini juga akan diterapkan ke suara dan getaran notifikasi.

Pengaturan warna lampu tidak terdukung di versi Andorid sebelum Android 8 dan tidak memungkinkan pada versi Andorid 8 sampai yang terbaru.

<br />

<a name="faq22"></a>
**(22) Apa yang dimaksud dengan akun/folder eror ... ?**

FairEmail tidak menyembunyikan eror seperti aplikasi sejenis lainnya, maka mudah untuk anda mendiagnosa masalah yang terjadi.

FairEmail akan secara otomatis mencoba untuk menyambungkan lagi setelah menunda. Penundaan ini akan digandakan setelah setiap usaha yang gagal untuk menghindari menghabiskan baterai dan terkunci secara permanen.

Terdapat eror umum dan spesifik untuk akun Gmail (lihat dibawah).

**Eror Umum**

The error *... Authentication failed ...* or *... AUTHENTICATE failed ...* likely means that your username or password was incorrect. Sebagian penyedia mengharapkan nama pengguna anda hanyalah *nama pengguna* dan lainnya adalah alamat surel lengkap anda *namapengguna@contoh.com*. Ketika menyalin/menempel untuk mengisi nama pengguna atau kata sandi, karakter yang tidak terlihat dapat juga tersalin yang akan mengakibatkan masalah ini juga. Beberapa pengelola kata sandi juga terkenal untuk memiliki kesalahan ini. Nama pengguna mungkin sensitif dengan penggunaan huruf, maka coba hanya gunakan huruf kecil saja. Kata sandi hampir selalu sensitif drngan penggunaan huruf. Sebagian penyedia memerlukan pengunaan aplikasi kata sandi dibandingkan dengan kata sandi akun, maka sila periksa dokumentasi dari penyedia tersebut. Terkadang, mengaktifkan akses eksternal (IMAP/SMTP) dalam situs web dari penyedia tersebut terlebih dahulu merupakan hal yang penting. Penyebab lainnya yang mungkin terjadi adalah akun terblokir atau anda telah dilarang secara administratif untuk masuk dalam beberapa hal, seperti contoh ketika hanya mengizinkan untuk masuk dari jaringan / alamat IP tertentu.

The error *... Too many bad auth attempts ...* likely means that you are using a Yahoo account password instead of an app password. Sila lihat [FAQ ini](#user-content-faq88) tentang bagaimana caranya untuk mengatur akun Yahoo.

The message *... +OK ...* likely means that a POP3 port (usually port number 995) is being used for an IMAP account (usually port number 993).

The errors *... invalid greeting ...*, *... requires valid address ...* and *... Parameter to HELO does not conform to RFC syntax ...* can likely be solved by changing the advanced identity setting *Use local IP address instead of host name*.

The error *... Couldn't connect to host ...* means that there was no response from the email server within a reasonable time (20 seconds by default). Seringkali menandakan adanya masalah sambungan internet, mungkin disebabkan oleh VPN atau aplikasi firewall. Anda dapat meningkatkan waktu habis koneksi pada bagian pengaturan koneksi dari FairEmail, untuk ketika server surel sangat lambat.

The error *... Connection refused ...* means that the email server or something between the email server and the app, like a firewall, actively refused the connection.

The error *... Network unreachable ...* means that the email server was not reachable via the current internet connection, for example because internet traffic is restricted to local traffic only.

The error *... Host is unresolved ...* or "*... Unable to resolve host ...* means that the address of the email server could not be resolved. Hal ini dapat diakibatkan oleh blokir iklan atau server [DNS](https://en.wikipedia.org/wiki/Domain_Name_System) yang tidak terhubung atau tidak bekerja dengan baik.

The error *... Software caused connection abort ...* means that the email server or something between FairEmail and the email server actively terminated an existing connection. Hal ini dapat terjadi, contohnya, jika sambungan telah tersesat. Contoh yang sering terjadi adalah menyalakan mode pesawat.

The errors *... BYE Logging out ...*, *... Connection reset by peer ...* mean that the email server actively terminated an existing connection.

The error *... Connection closed by peer ...* might be caused by a not updated Exchange server, see [here](https://blogs.technet.microsoft.com/pki/2010/09/30/sha2-and-windows/) for more information.

The errors *... Read error ...*, *... Write error ...*, *... Read timed out ...*, *... Broken pipe ...* mean that the email server is not responding anymore or that the internet connection is bad.

The error *... Unexpected end of zlib input stream ...* means that not all data was received, possibly due to a bad or interrupted connection.

The error *... connection failure ...* could indicate [Too many simultaneous connections](#user-content-faq23).

The warning *... Unsupported encoding ...* means that the character set of the message is unknown or not supported. FairEmail akan mengasumsikan ISO-8859-1 (Latin1), yang sering kali akan menghasilkan tampilan pesan dengan benar.

Please [see here](#user-content-faq4) for the errors *... Untrusted ... not in certificate ...*, *... Invalid security certificate (Can't verify identity of server) ...* or *... Trust anchor for certification path not found ...*

Please [see here](#user-content-faq127) for the error *... Syntactically invalid HELO argument(s) ...*.

Please [see here](#user-content-faq41) for the error *... Handshake failed ...*.

See [here](https://linux.die.net/man/3/connect) for what error codes like EHOSTUNREACH and ETIMEDOUT mean.

Kemungkinan disebabkan karena:

* Firewall atau router memblok koneksi ke server
* Nama host atau nomor port yang tidak valid
* Terdapat masalah dengan koneksi internet
* Terdapat masalah dengan menyelesaikan nama domain (Yandex: coba nonaktifkan DNS pribadi di pengaturan Android)
* Server email menolak untuk menerima koneksi (eksternal)
* Server email menolak untuk menerima pesan, misalnya karena terlalu besar atau berisi tautan yang tidak dapat diterima
* Ada terlalu banyak koneksi ke server, lihat juga pertanyaan berikutnya

Banyak jaringan Wi-Fi publik memblokir surel yang keluar untuk mencegah spam. Terkadang anda dapat menyelesaikan masalah ini dengan menggunakan pory SMTP lainnya. Lihat dokumentasi dari penyedia untuk melihat nomor port yang dapat digunakan.

Jika anda menggunakan [VPN](https://en.wikipedia.org/wiki/Virtual_private_network), penyedia VPN tersebut mungkin memblokir koneksi karena hal tersebut mencoba untuk mengurangi spam secara agresif. Perhatikan bahwa [Google Fi](https://fi.google.com/) juga menggunakan VPN.

**Eror Pengiriman**

Server SMTP dapat menolak pesan karena [berbagai alasan](https://en.wikipedia.org/wiki/List_of_SMTP_server_return_codes). Pesan yang telalu besar dan memicu saringan spam dari server surel adalah alasan yang paling sering ditemukan.

* Batas ukuran lampiran untuk Gmail adalah [25 MB](https://support.google.com/mail/answer/6584)
* Bata ukuran lampiran untuk Outlook dan Office 365 [adalah 20 MB](https://support.microsoft.com/en-us/help/2813269/attachment-size-exceeds-the-allowable-limit-error-when-you-add-a-large)
* Batas ukuran lampiran untuk Yahoo [adalah 25MB](https://help.yahoo.com/kb/SLN5673.html)
* *554 5.7.1 Service unavailable; Client host xxx.xxx.xxx.xxx blocked*, please [see here](https://docs.gandi.net/en/gandimail/faq/error_types/554_5_7_1_service_unavailable.html)
* *501 Syntax error - line too long* is often caused by using a long Autocrypt header
* *503 5.5.0 Recipient already specified* mostly means that an address is being used both as TO and CC address
* *554 5.7.1 ... not permitted to relay* means that the email server does not recognize the username/email address. Sila periksa lagi nama host dan nama pengguna/alamat surel pada pengaturan identitas.

**Eror Gmail**

Pengaturan otorisasi akun Gmail dengan wizard cepat perlu disegarkan secara periodik melalui [pengelola akun Andorid](https://developer.android.com/reference/android/accounts/AccountManager). Hal ini memerlukan izin kontak/akun dan jaringan internet.

The error *... Authentication failed ... Account not found ...* means that a previously authorized Gmail account was removed from the device.

The errors *... Authentication failed ... No token ...* means that the Android account manager failed to refresh the authorization of a Gmail account.

The error *... Authentication failed ... Invalid credentials ... network error ...* means that the Android account manager was not able to refresh the authorization of a Gmail account due to problems with the internet connection

The error *... Authentication failed ... Invalid credentials ...* could be caused by having revoked the required account/contacts permissions. Hanya perlu memulai wizard lagi (maun jangan pilih akun) untuk memberikan izin yang diperlukan.

The eror *... ServiceDisabled ...* might be caused by enrolling in the [Advanced Protection Program](https://landing.google.com/advancedprotection/): "*To read your email, you can (must) use Gmail - You won’t be able to use your Google Account with some (all) apps & services that require access to sensitive data like your emails*", see [here](https://support.google.com/accounts/answer/7519408?hl=en&ref_topic=9264881).

Jika anda ragu, anda dapat bertanya di [bantuan](#user-content-support).

<br />

<a name="faq23"></a>
**(23) Mengapa saya mendapatkan tanda ..?**

*Umum*

Alert adalah pesan peringatan yang dikirimkan oleh server surel.

*Terlalu banyak koneksi secara serentak* atau *Koneksi maksimum terlampaui*

Alert ini akan terkirim ketika terdapat terlalu banyak koneksi folder untuk akun surel yang sama secara bersamaan.

Kemungkinan disebabkan karena:

* Terdapat lebih dari satu surel klien yang terhubung dengan akun yang sama
* Surel klien yang sama terkoneksi lebih dari satu kali ke akun yang sama
* Koneksi sebelumnya telah diberhentikan secara tiba-tiba karena contohnya tiba-tiba kehilangan jaringan internet

Pertama, coba tunggu beberap saat untuk melihat apakah masalah tersebut akan selesai dengan sendirinya, atau:

* pindah ke pemeriksaan secara periodik untuk pesan salam pengaturan penerimaan, yang akan menghasilkan folder untuk terbuka satu per satu
* atau atur beberapa folder untuk pilihan dibandingkan dengan sinkronisasi (tekan dengan lama pada folder dalam daftar folder, sunting properti)

Jumlah maksimal koneksi folder secara bersamaan untuk Gmail adalah 15, maka anda dapat mengsingkronkan 15 folder paling banyak secara sekaligus ke *seluruh* perangkat anda dalam waktu yang bersamaan. Karena alasan ini maka folder *pengguna* Gmail telah diatur sebagai pilihan secara otomatis dibandingkan dengan selalu disingkronasi. Jika diperlukan atau diinginkan, anda dapat mengubahnya dengan menekan lama pada folder ddi daftar folder dan pilih *Sunting properti*. Lihat [di sini](https://support.google.com/mail/answer/7126229) untuk lebih lanjut.

When using a Dovecot server, you might want to change the setting [mail_max_userip_connections](https://doc.dovecot.org/settings/dovecot_core_settings/#mail-max-userip-connections).

<br />

<a name="faq24"></a>
**(24) Apa itu telusuri pesan di server?**

Browse messages on the server will fetch messages from the email server in real time when you reach the end of the list of synchronized messages, even when the folder is set to not synchronize. Anda dapat menonaktifkan fitur ini dalam pengaturan akun tingkat lanjut.

<br />

<a name="faq25"></a>
**(25) Mengapa saya tidak dapat memilih/membuka/menyimpan gambar, lampiran atau berkas?**

Ketika menu item untuk memilih/membuka/menyimpan berkas tidak diaktifkan (redup) atau ketika anda mendapatkan pesan *Framework akses penyimpanan tidak tersedia*, [Framework akses penyimpanan](https://developer.android.com/guide/topics/providers/document-provider), komponen standar dari Andorid, mungkin tidak ada. Hal ini dapat disebabkan karena tidak termasuk ke dalam kustom ROM anda atau karena telah dihapus (dimatikan).

FairEmail tidak meminta izin penyimpanan, maka framework ini akan membutuhkan untuk memilih berkas dan folder. Tidak ada aplikasi, kecuali mungkin pengelola berkas, yang ditargetkan ke Android 4.4 KitKat sampai dengan yang terbaru bertanya yentang izin penyimpanan karena hal ini akan mengizinkan akses ke *seluruh* berkas.

The storage access framework is provided by the package *com.android.documentsui*, which is visible as *Files* app on some Android versions (notable OxygenOS).

Anda dapat mengaktifkan framework akses penyimpanan (kembali) dengan perintah adb:

```
pm install -k --user 0 com.android.documentsui
```

Secara alternatif, anda dapat mengaktifkan aplikasi *Berkas* kembali menggunakan pengaturan aplikasi Android.

<br />

<a name="faq26"></a>
**(26) Apakah saya dapat membantu menerjemahkan FairEmail ke dalam bahasa saya?**

Iya, anda dapat menerjemahkan teks FairEmail ke dalam bahasa anda [di Crowdin](https://crowdin.com/project/open-source-email). Pendaftaran gratis.

Jika anda menginginkan nama atau alias anda ingin dimasukkan ke dalam daftar kontribusi dalam *Tentang* di aplikasi, sila [hubungi saya](https://contact.faircode.eu/?product=fairemailsupport).

<br />

<a name="faq27"></a>
**(27) Bagaimana cara saya membedakan gambar yang tertanam dan eksternal?**

Gambar eksternal:

![Gambar eksternal](https://github.com/M66B/FairEmail/blob/master/images/baseline_image_black_48dp.png)

Gambar tersemat:

![Gambar tersemat](https://github.com/M66B/FairEmail/blob/master/images/baseline_photo_library_black_48dp.png)

Gambar rusak:

![Gambar rusak](https://github.com/M66B/FairEmail/blob/master/images/baseline_broken_image_black_48dp.png)

Perhatikan bahwa gambar eksternal yang diunduh dari server jarak jauh dapat digunakan untuk merekam dalam pesan anda lihat, yang anda akan tidak mau jika pesan tersebut adalah spam atau berbahaya.

<br />

<a name="faq28"></a>
**(28) Bagaimana cara saya mengelola status bilah notifikasi?**

Dalam pengaturan anda akan menemukan tombol *Kelola notifikasi* untuk menavigasi secara langsung ke pengaturan notifikasi Android untuk FairEmail.

Pada Android 8.0 Oreo sampai yang terbaru, anda dapat mengelola properti dari channel notifikasi secara individual, sebagai contoh untuk mengatur suara notifikasi secara spesifik atau untuk menampilkan notifikasi di layar kunci.

FairEmail memiliki channel notifikasi seperti dibawah ini:

* Layanan: digunakan untuk notifikasi dari layanan singkronisasi, lihat juga [FAQ ini](#user-content-faq2)
* Kirim: digunakan untuk notifikasi untuk layanan pengiriman
* Notifikasi: digunakan untuk notifikasi pesan baru
* Peringatan: digunakan untuk notifikasi peringatan
* Eror: digunakan untuk notifikasi eror

Lihat [di sini](https://developer.android.com/guide/topics/ui/notifiers/notifications#ManageChannels) untuk rincian channel notifikasi. Secara singkat: tekan nama notifikasi channel untuk mengakes pengaturan channel.

Pada Andorid sebelum Android 8 Oreo anda dapat mengatur suara notifikasi di pengaturan.

Lihat [FAQ ini](#user-content-faq21) jika perangkat anda memiliki lampu notifikasi.

<br />

<a name="faq29"></a>
**(29) Bagaiman cara saya mendapatkan notifikasi pesan baru dari folder lainnya?**

Hanya perlu menekan folder dengan lama, pilih *Sunting properti*, dan aktifkan *Tampilkan kotak masuk terpadu* atau *Notifikasi pesan baru* (hanya tersedia di Android 7 Nougat sampai yang terbaru) dan tekan *Simpan*.

<br />

<a name="faq30"></a>
**(30) bagaimana cara saya menggunakan pengaturan cepat yang tersedia?**

Terdapat pengaturan cepat (menu tile) yang tersedia untuk:

* mengaktifkan/menonaktifkan singkronisasi secara global
* menampilkan jumlah pesan baru dan menandai pesan tersebut sebagai terlihat (bukan dibaca)

Pengaturan cepat membutuhkan Android 7.0 Nougat sampai yang terbaru. Penggunaan pengaturan tiles dijelaskan [di sini](https://support.google.com/android/answer/9083864).

<br />

<a name="faq31"></a>
**(31) Bagaimana cara saya menggunakan shortcut yang tersedia?**

Terdapat jalan pintas yang tersedia untuk:

* membuat pesan baru untuk kontak favorit
* mengatur akun, identitas, dll

Jalan pintas membutuhkan Android 7.1 Nougat sampai dengan yang terbaru. Penggunaan jalan pintas dijelaskan [di sini](https://support.google.com/android/answer/2781850).

<br />

<a name="faq32"></a>
**(32) Bagaimana cara saya memeriksa jika membaca pesan ini aman?**

Anda dapat menggunakan [Penguji Privasi Surel](https://www.emailprivacytester.com/) untuk hal ini.

<br />

<a name="faq33"></a>
**(33) Mengapa alamat pengirim yang telah disunting tidak dapat bekerja?**

Kebanyakan provider menerima alamat yang valid hanya ketika megirimkan pesan untuk menghindari spam.

Contohnya Google memodifikasi header pesan seperti ini untuk alamat *yang tidak terverifikasi*:

```
Dari: Seseorang <somebody@example.org>
X-Google-Orisinal-Dari: Seseorang <somebody+extra@example.org>
```

Hal ini berarti alamat pengirim yang telah tersunting telah digantkan secara otomatis dengan alamat yang diverifikasi sebelum mengirim pesan.

Perhatikan bahwa ini adalah cara menerima pesan yang independen.

<br />

<a name="faq34"></a>
**(34) Bagaimana identitas cocok?**

Indentitas dapat dicocokan seperti yang diharapkan dengan akun. Untuk pesan yang masuk *kepada*, *cc*, *bcc*, *dari* dan *(X-)dikirimkan/pesan/orisinal-ke* alamat akan diperiksa (dengan urutan yang telah disebutkan) dan untuk pesan keluar (draf, pesan keluar dan terkirim) hanya dalam *bentuk* alamat yang akan diperiksa.

The matched address will be shown as *via* in the addresses section of received messages (between the message header and message text).

Note that identities needs to be enabled to be able to be matched and that identities of other accounts will not be considered.

Matching will be done only once on receiving a message, so changing the configuration will not change existing messages. You could clear local messages by long pressing a folder in the folder list and synchronize the messages again though.

It is possible to configure a [regex](https://en.wikipedia.org/wiki/Regular_expression) in the identity settings to match the username of an email address (the part before the @ sign).

Note that the domain name (the parts after the @ sign) always needs to be equal to the domain name of the identity.

If you like to match a catch-all email address, this regex is mostly okay:

```
.*
```

If you like to match the special purpose email addresses abc@example.com and xyx@example.com and like to have a fallback email address main@example.com as well, you could do something like this:

* Identity: abc@example.com; regex: **(?i)abc**
* Identity: xyz@example.com; regex: **(?i)xyz**
* Identity: main@example.com; regex: **^(?i)((?!abc|xyz).)\*$**

Matched identities can be used to color code messages. The identity color takes precedence over the account color. Setting identity colors is a pro feature.

<br />

<a name="faq35"></a>
**(35) Mengapa saya harus berhati-hati dalam melihat gambar, lampiran dan pesan orisinil?**

Viewing remotely stored images (see also [this FAQ](#user-content-faq27)) might not only tell the sender that you have seen the message, but will also leak your IP address.

Opening attachments or viewing an original message might load remote content and execute scripts, that might not only cause privacy sensitive information to leak, but can also be a security risk.

Note that your contacts could unknowingly send malicious messages if they got infected with malware.

FairEmail formats messages again causing messages to look different from the original, but also uncovering phishing links.

Note that reformatted messages are often better readable than original messages because the margins are removed, and font colors and sizes are standardized.

The Gmail app shows images by default by downloading the images through a Google proxy server. Since the images are downloaded from the source server [in real-time](https://blog.filippo.io/how-the-new-gmail-image-proxy-works-and-what-this-means-for-you/), this is even less secure because Google is involved too without providing much benefit.

You can show images and original messages by default for trusted senders on a case-by-case basis by checking *Do not ask this again for ...*.

If you want to reset the default *Open with* apps, please [see here](https://www.androidauthority.com/how-to-set-default-apps-android-clear-621269/).

<br />

<a name="faq36"></a>
**(36) Bagaimana pegaturan berkas terenkripsi?**

Short version: AES 256 bit

Long version:

* The 256 bit key is generated with *PBKDF2WithHmacSHA1* using a 128 bit secure random salt and 65536 iterations
* The cipher is *AES/CBC/PKCS5Padding*

<br />

<a name="faq37"></a>
**(37) Bagaimana kata sandi disimpan?**

All supported Android versions [encrypt all user data](https://source.android.com/security/encryption), so all data, including usernames, passwords, messages, etc, is stored encrypted.

If the device is secured with a PIN, pattern or password, you can make the account and identity passwords visible. If this is a problem because you are sharing the device with other people, consider to use [user profiles](https://www.howtogeek.com/333484/how-to-set-up-multiple-user-profiles-on-android/).

<br />

<a name="faq39"></a>
**(39) Bagaimana cara saya mereduksi penggunaan baterai dari FairEmail?**

Recent Android versions by default report *app usage* as a percentage in the Android battery settings screen. **Confusingly, *app usage* is not the same as *battery usage* and is not even directly related to battery usage!** The app usage (while in use) will be very high because FairEmail is using a foreground service which is considered as constant app usage by Android. However, this doesn't mean that FairEmail is constantly using battery power. The real battery usage can be seen by navigating to this screen:

*Android settings*, *Battery*, three-dots menu *Battery usage*, three-dots menu *Show full device usage*

As a rule of thumb the battery usage should be below or in any case not be much higher than *Mobile network standby*. If this isn't the case, please let me know.

It is inevitable that synchronizing messages will use battery power because it requires network access and accessing the messages database.

If you are comparing the battery usage of FairEmail with another email client, please make sure the other email client is setup similarly. For example comparing always sync (push messages) and (infrequent) periodic checking for new messages is not a fair comparison.

Reconnecting to an email server will use extra battery power, so an unstable internet connection will result in extra battery usage. Also, some email servers prematurely terminate idle connections, while [the standard](https://tools.ietf.org/html/rfc2177) says that an idle connection should be kept open for 29 minutes. In these cases you might want to synchronize periodically, for example each hour, instead of continuously. Note that polling frequently (more than every 30-60 minutes) will likely use more battery power than synchronizing always because connecting to the server and comparing the local and remote messages are expensive operations.

[On some devices](https://dontkillmyapp.com/) it is necessary to *disable* battery optimizations (setup step 4) to keep connections to email servers open. In fact, leaving battery optimizations enabled can result in extra battery usage for all devices, even though this sounds contradictory!

Most of the battery usage, not considering viewing messages, is due to synchronization (receiving and sending) of messages. So, to reduce the battery usage, set the number of days to synchronize message for to a lower value, especially if there are a lot of recent messages in a folder. Long press a folder name in the folders list and select *Edit properties* to access this setting.

If you have at least once a day internet connectivity, it is sufficient to synchronize messages just for one day.

Note that you can set the number of days to *keep* messages for to a higher number than to *synchronize* messages for. You could for example initially synchronize messages for a large number of days and after this has been completed reduce the number of days to synchronize messages for, but leave the number of days to keep messages for.

In the receive settings you can enable to always synchronize starred messages, which will allow you to keep older messages around while synchronizing messages for a limited number of days.

Disabling the folder option *Automatically download message texts and attachments* will result in less network traffic and thus less battery usage. You could disable this option for example for the sent folder and the archive.

Synchronizing messages at night is mostly not useful, so you can save on battery usage by not synchronizing at night. In the settings you can select a schedule for message synchronization (this is a pro feature).

FairEmail will by default synchronize the folder list on each connection. Since folders are mostly not created, renamed and deleted very often, you can save some network and battery usage by disabling this in the receive settings.

FairEmail will by default check if old messages were deleted from the server on each connection. If you don't mind that old messages that were delete from the server are still visible in FairEmail, you can save some network and battery usage by disabling this in the receive settings.

Some providers don't follow the IMAP standard and don't keep connections open long enough, forcing FairEmail to reconnect often, causing extra battery usage. You can inspect the *Log* via the main navigation menu to check if there are frequent reconnects (connection closed/reset, read/write error/timeout, etc). You can workaround this by lowering the keep-alive interval in the advanced account settings to for example 9 or 15 minutes. Note that battery optimizations need to be disabled in setup step 4 to reliably keep connections alive.

Some providers send every two minutes something like '*Still here*' resulting in network traffic and your device to wake up and causing unnecessary extra battery usage. You can inspect the *Log* via the main navigation menu to check if your provider is doing this. If your provider is using [Dovecot](https://www.dovecot.org/) as IMAP server, you could ask your provider to change the [imap_idle_notify_interval](https://wiki.dovecot.org/Timeouts) setting to a higher value or better yet, to disable this. If your provider is not able or willing to change/disable this, you should consider to switch to periodically instead of continuous synchronization. You can change this in the receive settings.

If you got the message *This provider does not support push messages* while configuring an account, consider switching to a modern provider which supports push messages (IMAP IDLE) to reduce battery usage.

If your device has an [AMOLED](https://en.wikipedia.org/wiki/AMOLED) screen, you can save battery usage while viewing messages by switching to the black theme.

If auto optimize in the receive settings is enabled, an account will automatically be switched to periodically checking for new messages when the email server:

* Says '*Still here*' within 3 minutes
* The email server does not support push messages
* The keep-alive interval is lower than 12 minutes

In addition, the trash and spam folders will be automatically set to checking for new messages after three successive [too many simultaneous connections](#user-content-faq23) errors.

<br />

<a name="faq40"></a>
**(40) Bagaimana cara saya mereduksi penggunaan data dari FairEmail?**

You can reduce the data usage basically in the same way as reducing battery usage, see the previous question for suggestions.

It is inevitable that data will be used to synchronize messages.

If the connection to the email server is lost, FairEmail will always synchronize the messages again to make sure no messages were missed. If the connection is unstable, this can result in extra data usage. In this case, it is a good idea to decrease the number of days to synchronize messages for to a minimum (see the previous question) or to switch to periodically synchronizing of messages (receive settings).

By default FairEmail does not download message texts and attachments larger than 256 KiB when there is a metered (mobile or paid Wi-Fi) internet connection. You can change this in the connection settings.

<br />

<a name="faq41"></a>
**(41) How can I fix the error 'Handshake failed' ?**

There are several possible causes, so please read to the end of this answer.

The error '*Handshake failed ... WRONG_VERSION_NUMBER ...*' might mean that you are trying to connect to an IMAP or SMTP server without an encrypted connection, typically using port 143 (IMAP) and port 25 (SMTP), or that a wrong protocol (SSL/TLS or STARTTLS) is being used.

Most providers provide encrypted connections using different ports, typically port 993 (IMAP) and port 465/587 (SMTP).

If your provider doesn't support encrypted connections, you should ask to make this possible. If this isn't an option, you could enable *Allow insecure connections* both in the advanced settings AND the account/identity settings.

See also [this FAQ](#user-content-faq4).

The error '*Handshake failed ... SSLV3_ALERT_ILLEGAL_PARAMETER ...*' is either caused by a bug in the SSL protocol implementation or by a too short DH key on the email server and can unfortunately not be fixed by FairEmail.

The error '*Handshake failed ... HANDSHAKE_FAILURE_ON_CLIENT_HELLO ...*' might be caused by the provider still using RC4, which isn't supported since [Android 7](https://developer.android.com/about/versions/nougat/android-7.0-changes.html#tls-ssl) anymore.

The error '*Handshake failed ... UNSUPPORTED_PROTOCOL or TLSV1_ALERT_PROTOCOL_VERSION ...*' might be caused by enabling hardening connections in the connection settings or by Android not supporting older protocols anymore, like SSLv3.

Android 8 Oreo and later [do not support](https://developer.android.com/about/versions/oreo/android-8.0-changes#security-all) SSLv3 anymore. There is no way to workaround lacking RC4 and SSLv3 support because it has completely been removed from Android (which should say something).

You can use [this website](https://ssl-tools.net/mailservers) or [this website](https://www.immuniweb.com/ssl/) to check for SSL/TLS problems of email servers.

<br />

<a name="faq42"></a>
**(42) Apakah saya dapat menambahkan provider baru dalam daftar provider?**

If the provider is used by more than a few people, yes, with pleasure.

The following information is needed:

```
<provider
    name="Gmail"
    link="https://support.google.com/mail/answer/7126229" // link to the instructions of the provider
    type="com.google"> // this is not needed
    <imap
        host="imap.gmail.com"
        port="993"
        starttls="false" />
    <smtp
        host="smtp.gmail.com"
        port="465"
        starttls="false" />
</provider>
```

The EFF [writes](https://www.eff.org/nl/deeplinks/2018/06/announcing-starttls-everywhere-securing-hop-hop-email-delivery): "*Additionally, even if you configure STARTTLS perfectly and use a valid certificate, there’s still no guarantee your communication will be encrypted.*"

So, pure SSL connections are safer than using [STARTTLS](https://en.wikipedia.org/wiki/Opportunistic_TLS) and therefore preferred.

Please make sure receiving and sending messages works properly before contacting me to add a provider.

See below about how to contact me.

<br />

<a name="faq43"></a>
**(43) Apakah anda dapat menampilkan yang orisinil ... ?**

Show original, shows the original message as the sender has sent it, including original fonts, colors, margins, etc. FairEmail does and will not alter this in any way, except for requesting [TEXT_AUTOSIZING](https://developer.android.com/reference/android/webkit/WebSettings.LayoutAlgorithm), which will *attempt* to make small text more readable.

<br />

<a name="faq44"></a>
**~~(44) Apakah saya dapat menampilkan foto / ikon identitas kontak dari folder terkirim?~~**

~~Contact photos and identicons are always shown for the sender because this is necessary for conversation threads.~~ ~~Getting contact photos for both the sender and receiver is not really an option because getting contact photo is an expensive operation.~~

<br />

<a name="faq45"></a>
**(45) How can I fix 'This key is not available. To use it, you must import it as one of your own!' ?**

You'll get the message *This key is not available. To use it, you must import it as one of your own!* when trying to decrypt a message with a public key. To fix this you'll need to import the private key.

<br />

<a name="faq46"></a>
**(46) Mengapa daftar pesan saya selalu segarkan?**

If you see a 'spinner' at the top of the message list, the folder is still being synchronized with the remote server. You can see the progress of the synchronization in the folder list. See the legend about what the icons and numbers mean.

The speed of your device and internet connection and the number of days to synchronize messages for determine how long synchronization will take. Note that you shouldn't set the number of days to synchronize messages for to more than one day in most cases, see also [this FAQ](#user-content-faq39).

<br />

<a name="faq47"></a>
**(47) Bagaimana cara saya memperbaiki eror 'Tidak ada akun utama atau tidak ada folder draf' ?**

You'll get the error message *No primary account or no drafts folder* when trying to compose a message while there is no account set to be the primary account or when there is no drafts folder selected for the primary account. This can happen for example when you start FairEmail to compose a message from another app. FairEmail needs to know where to store the draft, so you'll need to select one account to be the primary account and/or you'll need to select a drafts folder for the primary account.

This can also happen when you try to reply to a message or to forward a message from an account with no drafts folder while there is no primary account or when the primary account does not have a drafts folder.

Please see [this FAQ](#user-content-faq141) for some more information.

<br />

<a name="faq48"></a>
**~~(48) Bagaimana cara saya memperbaiki eror 'Tidak ada akun utama atau tidak ada folder arsip' ?~~**

~~You'll get the error message *No primary account or no archive folder* when searching for messages from another app. FairEmail needs to know where to search, so you'll need to select one account to be the primary account and/or you'll need to select a archive folder for the primary account.~~

<br />

<a name="faq49"></a>
**(49) How do I fix 'An outdated app sent a file path instead of a file stream' ?**

You likely selected or sent an attachment or image with an outdated file manager or an outdated app which assumes all apps still have storage permissions. For security and privacy reasons modern apps like FairEmail have no full access to all files anymore. This can result into the error message *An outdated app sent a file path instead of a file stream* if a file name instead of a file stream is being shared with FairEmail because FairEmail cannot randomly open files.

You can fix this by switching to an up-to-date file manager or an app designed for recent Android versions. Alternatively, you can grant FairEmail read access to the storage space on your device in the Android app settings. Note that this workaround [won't work on Android Q](https://developer.android.com/preview/privacy/scoped-storage) anymore.

See also [question 25](#user-content-faq25) and [what Google writes about it](https://developer.android.com/training/secure-file-sharing/share-file#RespondToRequest).

<br />

<a name="faq50"></a>
**(50) Apakah saya dapat menambahkan opsi singkronisasikan seluruh pesan?**

A synchronize all (download all) messages will not be added because it can easily result in out of memory errors and the available storage space filling up. It can also easily result in a lot of battery and data usage. Mobile devices are just not very suitable to download and store years of messages. You can better use the search on server function (see [question 13](#user-content-faq13)), which is faster and more efficient. Note that searching through a lot of messages stored locally would only delay searching and use extra battery power.

<br />

<a name="faq51"></a>
**(51) Bagaimana folder disusun?**

Folders are first sorted on account order (by default on account name) and within an account with special, system folders on top, followed by folders set to synchronize. Within each category the folders are sorted on (display) name. You can set the display name by long pressing a folder in the folder list and selecting *Edit properties*.

The navigation (hamburger) menu item *Order folders* in the setup can be used to manually order the folders.

<br />

<a name="faq52"></a>
**(52) Mengapa membutuhkan beberapa waktu untuk menghubungkan kembali ke akun?**

There is no reliable way to know if an account connection was terminated gracefully or forcefully. Trying to reconnect to an account while the account connection was terminated forcefully too often can result in problems like [too many simultaneous connections](#user-content-faq23) or even the account being blocked. To prevent such problems, FairEmail waits 90 seconds until trying to reconnect again.

You can long press *Settings* in the navigation menu to reconnect immediately.

<br />

<a name="faq53"></a>
**(53) Apakah saya dapat menempelkan bilah aksi pesan ke paling atas/paling bawah?**

The message action bar works on a single message and the bottom action bar works on all the messages in the conversation. Since there is often more than one message in a conversation, this is not possible. Moreover, there are quite some message specific actions, like forwarding.

Moving the message action bar to the bottom of the message is visually not appealing because there is already a conversation action bar at the bottom of the screen.

Note that there are not many, if any, email apps that display a conversation as a list of expandable messages. This has a lot of advantages, but the also causes the need for message specific actions.

<br />

<a name="faq54"></a>
**~~(54) Bagaimana cara saya menggunakan bagian prefiks nama?~~**

~~A namespace prefix is used to automatically remove the prefix providers sometimes add to folder names.~~

~~For example the Gmail spam folder is called:~~

```
[Gmail]/Spam
```

~~By setting the namespace prefix to *[Gmail]* FairEmail will automatically remove *[Gmail]/* from all folder names.~~

<br />

<a name="faq55"></a>
**(55) Bagaimana cara saya menandai semua pesan telah dibaca / memindahkan atau menghapus seluruh pesan?**

You can use multiple select for this. Long press the first message, don't lift your finger and slide down to the last message. Then use the three dot action button to execute the desired action.

<br />

<a name="faq56"></a>
**(56) Apakah anda dapat menambahkan dukungan untuk JMAP?**

There are almost no providers offering the [JMAP](https://jmap.io/) protocol, so it is not worth a lot of effort to add support for this to FairEmail.

<br />

<a name="faq57"></a>
**(57) Can I use HTML in signatures?**

Yes, you can use [HTML](https://en.wikipedia.org/wiki/HTML). In the signature editor you can switch to HTML mode via the three-dots menu.

Note that if you switch back to the text editor that not all HTML might be rendered as-is because the Android text editor is not able to render all HTML. Similarly, if you use the text editor, the HTML might be altered in unexpected ways.

If you want to use preformatted text, like [ASCII art](https://en.wikipedia.org/wiki/ASCII_art), you should wrap the text in a *pre* element, like this:

```
<pre>
  |\_/|
 / @ @ \
( > º < )
 `>>x<<´
 /  O  \
 </pre>
```

<br />

<a name="faq58"></a>
**(58) Apa yang dimaksud dengan ikon surel buka/tutup?**

The email icon in the folder list can be open (outlined) or closed (solid):

![Gambar eksternal](https://github.com/M66B/FairEmail/blob/master/images/baseline_mail_outline_black_48dp.png)

Message bodies and attachments are not downloaded by default.

![Gambar eksternal](https://github.com/M66B/FairEmail/blob/master/images/baseline_email_black_48dp.png)

Message bodies and attachments are downloaded by default.

<br />

<a name="faq59"></a>
**(59) Apakah pesan orisinil dapat dibuka di browser?**

For security reasons the files with the original message texts are not accessible to other apps, so this is not possible. In theory the [Storage Access Framework](https://developer.android.com/guide/topics/providers/document-provider) could be used to share these files, but even Google's Chrome cannot handle this.

<br />

<a name="faq60"></a>
**(60) Tahukah anda ...?**

* Did you know that starred messages can be synchronized/kept always? (this can be enabled in the receive settings)
* Did you know that you can long press the 'write message' icon to go to the drafts folder?
* Did you know there is an advanced option to mark messages read when they are moved? (archiving and trashing is also moving)
* Did you know that you can select text (or an email address) in any app on recent Android versions and let FairEmail search for it?
* Did you know that FairEmail has a tablet mode? Rotate your device in landscape mode and conversation threads will be opened in a second column if there is enough screen space.
* Did you know that you can long press a reply template to create a draft message from the template?
* Did you know that you can long press, hold and swipe to select a range of messages?
* Did you know that you can retry sending messages by using pull-down-to-refresh in the outbox?
* Did you know that you can swipe a conversation left or right to go to the next or previous conversation?
* Did you know that you can tap on an image to see where it will be downloaded from?
* Did you know that you can long press the folder icon in the action bar to select an account?
* Did you know that you can long press the star icon in a conversation thread to set a colored star?
* Did you know that you can open the navigation drawer by swiping from the left, even when viewing a conversation?
* Did you know that you can long press the people's icon to show/hide the CC/BCC fields and remember the visibility state for the next time?
* Did you know that you can insert the email addresses of an Android contact group via the three dots overflow menu?
* Did you know that if you select text and hit reply, only the selected text will be quoted?

<br />

<a name="faq61"></a>
**(61) Mengapa terdapat beberapa pesan yang terlihat redup?**

Messages shown dimmed (grayed) are locally moved messages for which the move is not confirmed by the server yet. This can happen when there is no connection to the server or the account (yet). These messages will be synchronized after a connection to the server and the account has been made or, if this never happens, will be deleted if they are too old to be synchronized.

You might need to manually synchronize the folder, for example by pulling down.

You can view these messages, but you cannot move these messages again until the previous move has been confirmed.

Pending [operations](#user-content-faq3) are shown in the operations view accessible from the main navigation menu.

<br />

<a name="faq62"></a>
**(62) Which authentication methods are supported?**

The following authentication methods are supported and used in this order:

* LOGIN
* PLAIN
* CRAM-MD5
* XOAUTH2 ([Gmail](https://developers.google.com/gmail/imap/xoauth2-protocol), [Yandex](https://tech.yandex.com/oauth/))
* NTLM (untested)

SASL authentication methods, besides CRAM-MD5, are not supported because [JavaMail for Android](https://javaee.github.io/javamail/Android) does not support SASL authentication.

If your provider requires an unsupported authentication method, you'll likely get the error message *authentication failed*.

[Server Name Indication](https://en.wikipedia.org/wiki/Server_Name_Indication) is supported by [all supported Android versions](https://developer.android.com/training/articles/security-ssl).

<br />

<a name="faq63"></a>
**(63) Bagaimana cara mengubah ukuran gambar untuk ditampilkan di layar?**

Large inline or attached [PNG](https://en.wikipedia.org/wiki/Portable_Network_Graphics) and [JPEG](https://en.wikipedia.org/wiki/JPEG) images will automatically be resized for displaying on screens. This is because email messages are limited in size, depending on the provider mostly between 10 and 50 MB. Images will by default be resized to a maximum width and height of about 1440 pixels and saved with a compression ratio of 90 %. Images are scaled down using whole number factors to reduce memory usage and to retain image quality. Automatically resizing of inline and/or attached images and the maximum target image size can be configured in the send settings.

If you want to resize images on a case-by-case basis, you can use [Send Reduced](https://f-droid.org/en/packages/mobi.omegacentauri.SendReduced/) or a similar app.

<br />

<a name="faq64"></a>
**~~(64) Apakah anda dapat menambahkan aksi tambahan untuk geser kiri/kanan?~~**

~~The most natural thing to do when swiping a list entry left or right is to remove the entry from the list.~~ ~~The most natural action in the context of an email app is moving the message out of the folder to another folder.~~ ~~You can select the folder to move to in the account settings.~~

~~Other actions, like marking messages read and snoozing messages are available via multiple selection.~~ ~~You can long press a message to start multiple selection. See also [this question](#user-content-faq55).~~

~~Swiping left or right to mark a message read or unread is unnatural because the message first goes away and later comes back in a different shape.~~ ~~Note that there is an advanced option to mark messages automatically read on moving,~~ ~~which is in most cases a perfect replacement for the sequence mark read and move to some folder.~~ ~~You can also mark messages read from new message notifications.~~

~~If you want to read a message later, you can hide it until a specific time by using the *snooze* menu.~~

<br />

<a name="faq65"></a>
**(65) Mengapa terdapat beberapa lampiran yang terlihat redup?**

Inline (image) attachments are shown dimmed. [Inline attachments](https://tools.ietf.org/html/rfc2183) are supposed to be downloaded and shown automatically, but since FairEmail doesn't always download attachments automatically, see also [this FAQ](#user-content-faq40), FairEmail shows all attachment types. To distinguish inline and regular attachments, inline attachments are shown dimmed.

<br />

<a name="faq66"></a>
**(66) Apakah FairEmail tersedia di Google Play Family Library?**

The price of FairEmail is too low, lower than that of most similar apps, and there are [too many fees and taxes](#user-content-faq19), Google alone already takes 30 %, to justify making FairEmail available in the [Google Play Family Library](https://support.google.com/googleone/answer/7007852). Note that Google promotes the Family libray, but lets developers pay for it and doesn't contribute anything.

<br />

<a name="faq67"></a>
**(67) Bagaimana cara saya snooze percakapan?**

Multiple select one of more conversations (long press to start multiple selecting), tap the three dot button and select *Snooze ...*. Alternatively, in the expanded message view use *Snooze ...* in the message three-dots 'more' menu or the timelapse action in the bottom action bar. Select the time the conversation(s) should snooze and confirm by tapping OK. The conversations will be hidden for the selected time and shown again afterwards. You will receive a new message notification as reminder.

It is also possible to snooze messages with [a rule](#user-content-faq71).

You can show snoozed messages by unchecking *Filter out* > *Hidden* in the three dot overflow menu.

You can tap on the small snooze icon to see until when a conversation is snoozed.

By selecting a zero snooze duration you can cancel snoozing.

<br />

<a name="faq68"></a>
**~~(68) Mengapa Adobe Acrobat reader tidak membuka lampiran PDF / aplikasi Microsoft tidak membuka dokumen yang dilampirkan?~~**

~~Adobe Acrobat reader and Microsoft apps still expects full access to all stored files,~~ ~~while apps should use the [Storage Access Framework](https://developer.android.com/guide/topics/providers/document-provider) since Android KitKat (2013)~~ ~~to have access to actively shared files only. This is for privacy and security reasons.~~

~~You can workaround this by saving the attachment and opening it from the Adobe Acrobat reader / Microsoft app,~~ ~~but you are advised to install an up-to-date and preferably open source PDF reader / document viewer,~~ ~~for example one listed [here](https://github.com/offa/android-foss#-document--pdf-viewer).~~

<br />

<a name="faq69"></a>
**(69) Apakah saya dapat menambahkan scroll ke atas otomatis di pesan baru?**

The message list is automatically scrolled up when navigating from a new message notification or after a manual refresh. Always automatically scrolling up on arrival of new messages would interfere with your own scrolling, but if you like you can enable this in the settings.

<br />

<a name="faq70"></a>
**(70) Kapan pesan akan diperluas secara otomatis?**

When navigation to a conversation one message will be expanded if:

* There is just one message in the conversation
* There is exactly one unread message in the conversation

There is one exception: the message was not downloaded yet and the message is too large to download automatically on a metered (mobile) connection. You can set or disable the maximum message size on the 'connection' settings tab.

Duplicate (archived) messages, trashed messages and draft messages are not counted.

Messages will automatically be marked read on expanding, unless this was disabled in the individual account settings.

<br />

<a name="faq71"></a>
**(71) Bagaimana cara saya menggunakan aturan penyaringan?**

You can edit filter rules by long pressing a folder in the folder list.

New rules will be applied to new messages received in the folder, not to existing messages. You can check the rule and apply the rule to existing messages or, alternatively, long press the rule in the rule list and select *Execute now*.

You'll need to give a rule a name and you'll need to define the order in which a rule should be executed relative to other rules.

You can disable a rule and you can stop processing other rules after a rule has been executed.

The following rule conditions are available:

* Sender contains
* Recipient contains
* Subject contains
* Has attachments
* Header contains
* Day/time between

All the conditions of a rule need to be true for the rule action to be executed. All conditions are optional, but there needs to be at least one condition, to prevent matching all messages. If you want to match all senders or all recipients, you can just use the @ character as condition because all email addresses will contain this character.

Note that email addresses are formatted like this:

`
"Somebody" <somebody@example.org>`

You can use multiple rules, possibly with a *stop processing*, for an *or* or a *not* condition.

Matching is not case sensitive, unless you use [regular expressions](https://en.wikipedia.org/wiki/Regular_expression). Please see [here](https://developer.android.com/reference/java/util/regex/Pattern) for the documentation of Java regular expressions. You can test a regex [here](https://regexr.com/).

Note that a regular expression supports an *or* operator, so if you want to match multiple senders, you can do this:

`
.*alice@example\.org.*|.*bob@example\.org.*|.*carol@example\.org.*`

Note that [dot all mode](https://developer.android.com/reference/java/util/regex/Pattern#DOTALL) is enabled to be able to match [unfolded headers](https://tools.ietf.org/html/rfc2822#section-3.2.3).

You can select one of these actions to apply to matching messages:

* No action (useful for *not*)
* Mark as read
* Mark as unread
* Hide
* Suppress notification
* Snooze
* Add star
* Set importance (local priority)
* Add keyword
* Move
* Copy (Gmail: label)
* Answer (with template)
* Text-to-speech (sender and subject)
* Automation (Tasker, etc)

Rules are applied directly after the message header has been fetched, but before the message text has been downloaded, so it is not possible to apply conditions to the message text. Note that large message texts are downloaded on demand on a metered connection to save on data usage.

If you want to forward a message, consider to use the move action instead. This will be more reliable than forwarding as well because forwarded messages might be considered as spam.

Since message headers are not downloaded and stored by default to save on battery and data usage and to save storage space it is not possible to preview which messages would match a header rule condition.

Some common header conditions (regex):

* *.&ast;Auto-Submitted:.&ast;* [RFC3834](https://tools.ietf.org/html/rfc3834)
* *.&ast;Content-Type: multipart/report.&ast;* [RFC3462](https://tools.ietf.org/html/rfc3462)

In the three-dots *more* message menu there is an item to create a rule for a received message with the most common conditions filled in.

The POP3 protocol does not support setting keywords and moving or copying messages.

Using rules is a pro feature.

<br />

<a name="faq72"></a>
**(72) Apa itu akun/identitas utama?**

The primary account is used when the account is ambiguous, for example when starting a new draft from the unified inbox.

Similarly, the primary identity of an account is used when the identity is ambiguous.

There can be just one primary account and there can be just one primary identity per account.

<br />

<a name="faq73"></a>
**(73) Apakah memindahkan pesan ke berbagai akun aman/efisien?**

Moving messages across accounts is safe because the raw, original messages will be downloaded and moved and because the source messages will be deleted only after the target messages have been added

Batch moving messages across accounts is efficient if both the source folder and target folder are set to synchronize, else FairEmail needs to connect to the folder(s) for each message.

<br />

<a name="faq74"></a>
**(74) Why do I see duplicate messages?**

Some providers, notably Gmail, list all messages in all folders, except trashed messages, in the archive (all messages) folder too. FairEmail shows all these messages in a non obtrusive way to indicate that these messages are in fact the same message.

Gmail allows one message to have multiple labels, which are presented to FairEmail as folders. This means that messages with multiple labels will be shown multiple times as well.

<br />

<a name="faq75"></a>
**(75) Apakah anda dapat membuat versi iOS, Windows, Linux, dan sebagainya?**

A lot of knowledge and experience is required to successfully develop an app for a specific platform, which is why I develop apps for Android only.

<br />

<a name="faq76"></a>
**(76) Apa itu 'Hapus pesan lokal'?**

The folder menu *Clear local messages* removes messages from the device which are present on the server too. It does not delete messages from the server. This can be useful after changing the folder settings to not download the message content (text and attachments), for example to save space.

<br />

<a name="faq77"></a>
**(77) Mengapa pesan sering ditampilkan sedikit tertunda?**

Depending on the speed of your device (processor speed and maybe even more memory speed) messages might be displayed with a small delay. FairEmail is designed to dynamically handle a large number of messages without running out of memory. This means that messages needs to be read from a database and that this database needs to be watched for changes, both of which might cause small delays.

Some convenience features, like grouping messages to display conversation threads and determining the previous/next message, take a little extra time. Note that there is no *the* next message because in the meantime a new message might have been arrived.

When comparing the speed of FairEmail with similar apps this should be part of the comparison. It is easy to write a similar, faster app which just displays a lineair list of messages while possible using too much memory, but it is not so easy to properly manage resource usage and to offer more advanced features like conversation threading.

FairEmail is based on the state-of-the-art [Android architecture components](https://developer.android.com/topic/libraries/architecture/), so there is little room for performance improvements.

<br />

<a name="faq78"></a>
**(78) Bagaimana cara saya menggunakan jadwal?**

In the receive settings you can enable scheduling and set the time period and the day of weeks when messages should be received.

Note that an end time equal to or earlier than the start time is considered to be 24 hours later.

For more complex schemes you could set one or more accounts to manual synchronization and send this command to FairEmail to check for new messages:

```
(adb shell) am startservice -a eu.faircode.email.POLL
```

For a specific account:

```
(adb shell) am startservice -a eu.faircode.email.POLL --es account Gmail
```

You can also automate turning receiving messages on and off by sending these commands to FairEmail:

```
(adb shell) am startservice -a eu.faircode.email.ENABLE
(adb shell) am startservice -a eu.faircode.email.DISABLE
```

To enable/disable a specific account:

```
(adb shell) am startservice -a eu.faircode.email.ENABLE --es account Gmail
(adb shell) am startservice -a eu.faircode.email.DISABLE --es account Gmail
```

Note that disabling an account will hide the account and all associated folders and messages.

You can automatically send commands with for example [Tasker](https://tasker.joaoapps.com/userguide/en/intents.html):

```
New task: Something recognizable
Action Category: Misc/Send Intent
Action: eu.faircode.email.ENABLE
Target: Service
```

To enable/disable an account with the name *Gmail*:

```
Extras: account:Gmail
```

Account names are case sensitive.

Automation can be used for more advanced schedules, like for example multiple synchronization periods per day or different synchronization periods for different days.

It is possible to install FairEmail in multiple user profiles, for example a personal and a work profile, and to configure FairEmail differently in each profile, which is another possibility to have different synchronization schedules and to synchronize a different set of accounts.

It is also possible to create [rules](#user-content-faq71) with a time condition and to snooze messages until the end time of the time condition. This way it is possible to snooze business related messages until the start of the business hours. This also means that the messages will be on your device for when there is no internet connection, for example when flying.


Scheduling is a pro feature.

<br />

<a name="faq79"></a>
**(79) Bagaimana cara sama mensinkronisasikan dengan manual?**

Normally, FairEmail maintains a connection to the configured email servers whenever possible to receive messages in real-time. If you don't want this, for example to be not disturbed or to save on battery usage, just disable receiving in the receive settings. This will stop the background service which takes care of automatic synchronization and will remove the associated status bar notification.

You can also enable *Synchronize manually* in the advanced account settings if you want to manually synchronize specific accounts only.

You can use pull-down-to-refresh in a message list or use the folder menu *Synchronize now* to manually synchronize messages.

If you want to synchronize some or all folders of an account manually, just disable synchronization for the folders (but not of the account).

You'll likely want to disabled [browse on server](#user-content-faq24) too.

<br />

<a name="faq80"></a>
**~~(80) How do I fix the error 'Unable to load BODYSTRUCTURE' ?~~**

~~The error message *Unable to load BODYSTRUCTURE* is caused by bugs in the email server,~~ ~~see [here](https://javaee.github.io/javamail/FAQ#imapserverbug) for more details.~~

~~FairEmail already tries to workaround these bugs, but if this fail you'll need to ask for support from your provider.~~

<br />

<a name="faq81"></a>
**~~(81) Apakah saya dapat membuat latar belakang pesan orisinal menjadi gelap di tema gelap?~~**

~~The original message is shown as the sender has sent it, including all colors.~~ ~~Changing the background color would not only make the original view not original anymore, it can also result in unreadable messages.~~

<br />

<a name="faq82"></a>
**(82) Apa itu pelacakan gambar?**

Please see [here](https://en.wikipedia.org/wiki/Web_beacon) about what a tracking image exactly is. In short tracking images keep track if you opened a message.

FairEmail will in most cases automatically recognize tracking images and replace them by this icon:

![Gambar eksternal](https://github.com/M66B/FairEmail/blob/master/images/baseline_my_location_black_48dp.png)

Automatic recognition of tracking images can be disabled in the privacy settings.

<br />

<a name="faq84"></a>
**(84) Apakah fungsi dari kontak lokal?**

Local contact information is based on names and addresses found in incoming and outgoing messages.

The main use of the local contacts storage is to offer auto completion when no contacts permission has been granted to FairEmail.

Another use is to generate [shortcuts](#user-content-faq31) on recent Android versions to quickly send a message to frequently contacted people. This is also why the number of times contacted and the last time contacted is being recorded and why you can make a contact a favorite or exclude it from favorites by long pressing it.

The list of contacts is sorted on number of times contacted and the last time contacted.

By default only names and addresses to whom you send messages to will be recorded. You can change this in the send settings.

<br />

<a name="faq85"></a>
**(85) Mengapa identitas tidak tersedia?**

An identity is available for sending a new message or replying or forwarding an existing message only if:

* the identity is set to synchronize (send messages)
* the associated account is set to synchronize (receive messages)
* the associated account has a drafts folder

FairEmail will try to select the best identity based on the *to* address of the message replied to / being forwarded.

<br />

<a name="faq86"></a>
**~~(86) Apa itu 'fitur privasi tambahan'?~~**

~~The advanced option *extra privacy features* enables:~~

* ~~Looking up the owner of the IP address of a link~~
* ~~Detection and removal of [tracking images](#user-content-faq82)~~

<br />

<a name="faq87"></a>
**(87) Apa yang dimaksud dengan 'kredensial tidak valid'?**

The error message *invalid credentials* means either that the user name and/or password is incorrect, for example because the password was changed or expired, or that the account authorization has expired.

If the password is incorrect/expired, you will have to update the password in the account and/or identity settings.

If the account authorization has expired, you will have to select the account again. You will likely need to save the associated identity again as well.

<br />

<a name="faq88"></a>
**(88) Bagaimana cara saya menggunakan akun Yahoo, AOL or Sky?**

To authorize a Yahoo, AOL, or Sky account you will need to create an app password. For instructions, please see here:

* [for Yahoo](https://help.yahoo.com/kb/generate-third-party-passwords-sln15241.html)
* [for AOL](https://help.aol.com/articles/Create-and-manage-app-password)
* [for Sky](https://www.sky.com/help/articles/getting-started-with-sky-yahoo-mail) (under *Other email apps*)

Please see [this FAQ](#user-content-faq111) about OAuth support.

Note that Yahoo, AOL, and Sky do not support standard push messages. The Yahoo email app uses a proprietary, undocumented protocol for push messages.

Push messages require [IMAP IDLE](https://en.wikipedia.org/wiki/IMAP_IDLE) and the Yahoo email server does not report IDLE as capability:

```
Y1 CAPABILITY
* CAPABILITY IMAP4rev1 ID MOVE NAMESPACE XYMHIGHESTMODSEQ UIDPLUS LITERAL+ CHILDREN X-MSG-EXT UNSELECT OBJECTID
Y1 OK CAPABILITY completed
```

<br />

<a name="faq89"></a>
**(89) Bagaimana cara saya mengirim pesan hanya teks?**

By default FairEmail sends each message both as plain text and as HTML formatted text because almost every receiver expects formatted messages these days. If you want/need to send plain text messages only, you can enable this in the advanced identity options. You might want to create a new identity for this if you want/need to select sending plain text messages on a case-by-case basis.

<br />

<a name="faq90"></a>
**(90) Why are some texts linked while not being a link?**

FairEmail will automatically link not linked web links (http and https) and not linked email addresses (mailto) for your convenience. However, texts and links are not easily distinguished, especially not with lots of [top level domains](https://en.wikipedia.org/wiki/List_of_Internet_top-level_domains) being words. This is why texts with dots are sometimes incorrectly recognized as links, which is better than not recognizing some links.

Links for the tel, geo, rtsp and xmpp protocols will be recognized too, but links for less usual or less safe protocols like telnet and ftp will not be recognized.

<a name="faq91"></a>
**~~(91) Apakah anda dapat menambahkan singkronisasi periodik untuk menghemat tenaga baterai?~~**

~~Synchronizing messages is an expensive proces because the local and remote messages need to be compared,~~ ~~so periodically synchronizing messages will not result in saving battery power, more likely the contrary.~~

~~See [this FAQ](#user-content-faq39) about optimizing battery usage.~~


<br />

<a name="faq92"></a>
**(92) Can you add spam filtering, verification of the DKIM signature and SPF authorization?**

Spam filtering, verification of the [DKIM](https://en.wikipedia.org/wiki/DomainKeys_Identified_Mail) signature and [SPF](https://en.wikipedia.org/wiki/Sender_Policy_Framework) authorization is a task of email servers, not of an email client. Servers generally have more memory and computing power, so they are much better suited to this task than battery-powered devices. Also, you'll want spam filtered for all your email clients, possibly including web email, not just one email client. Moreover, email servers have access to information, like the IP address, etc of the connecting server, which an email client has no access to.

Of course you can report messages as spam with FairEmail, which will move the reported messages to the spam folder and train the spam filter of the provider, which is how it is supposed to work. This can be done automatically with [filter rules](#user-content-faq71) too. Blocking the sender will create a filter rule to automatically move future messages of the same sender into the spam folder.

Note that you should not delete spam messages, also not from the spam folder, because the email server uses the messages in the spam folder to "learn" what spam messages are.

If you receive a lot of spam messages in your inbox, the best you can do is to contact the email provider to ask if spam filtering can be improved.

Also, FairEmail can show a small red warning flag when DKIM, SPF or [DMARC](https://en.wikipedia.org/wiki/DMARC) authentication failed on the receiving server. You can enable/disable [authentication verification](https://en.wikipedia.org/wiki/Email_authentication) in the display settings.

FairEmail can show a warning flag too if the domain name of the (reply) email address of the sender does not define an MX record pointing to an email server. This can be enabled in the receive settings. Be aware that this will slow down synchronization of messages significantly.

If legitimate messages are failing authentication, you should notify the sender because this will result in a high risk of messages ending up in the spam folder. Moreover, without proper authentication there is a risk the sender will be impersonated. The sender might use [this tool](https://www.mail-tester.com/) to check authentication and other things.

<br />

<a name="faq93"></a>
**(93) Apakah anda dapat mengizinkan instalasi/penyimpanan data di media penyimpanan eksternal (sdcard)?**

FairEmail uses services and alarms, provides widgets and listens for the boot completed event to be started on device start, so it is not possible to store the app on external storage media, like an sdcard. See also [here](https://developer.android.com/guide/topics/data/install-location).

Messages, attachments, etc stored on external storage media, like an sdcard, can be accessed by other apps and is therefore not safe. See [here](https://developer.android.com/training/data-storage) for the details.

When needed you can save (raw) messages via the three-dots menu just above the message text and save attachments by tapping on the floppy icon.

If you need to save on storage space, you can limit the number of days messages are being synchronized and kept for. You can change these settings by long pressing a folder in the folder list and selecting *Edit properties*.

<br />

<a name="faq94"></a>
**(94) Apa yang dimaksud dari garis yang berwarna merah/oranye diakhir header?**

The red/orange stripe at the left side of the header means that the DKIM, SPF or DMARC authentication failed. See also [this FAQ](#user-content-faq92).

<br />

<a name="faq95"></a>
**(95) Mengapa tidak semua aplikasi terlihat saat memilih lampiran atau gambar?**

For privacy and security reasons FairEmail does not have permissions to directly access files, instead the Storage Access Framework, available and recommended since Android 4.4 KitKat (released in 2013), is used to select files.

If an app is listed depends on if the app implements a [document provider](https://developer.android.com/guide/topics/providers/document-provider). If the app is not listed, you might need to ask the developer of the app to add support for the Storage Access Framework.

Android Q will make it harder and maybe even impossible to directly access files, see [here](https://developer.android.com/preview/privacy/scoped-storage) and [here](https://www.xda-developers.com/android-q-storage-access-framework-scoped-storage/) for more details.

<br />

<a name="faq96"></a>
**(96) Dimana saya dapat menemukan pengaturan IMAP dan SMTP?**

The IMAP settings are part of the (custom) account settings and the SMTP settings are part of the identity settings.

<br />

<a name="faq97"></a>
**(97) What is 'cleanup' ?**

About each four hours FairEmail runs a cleanup job that:

* Removes old message texts
* Removes old attachment files
* Removes old image files
* Removes old local contacts
* Removes old log entries

Note that the cleanup job will only run when the synchronize service is active.

<br />

<a name="faq98"></a>
**(98) Menngapa saya tetap bisa memilih kontak setelah membatalkan izin kontak?**

After revoking contacts permissions Android does not allow FairEmail access to your contacts anymore. However, picking contacts is delegated to and done by Android and not by FairEmail, so this will still be possible without contacts permissions.

<br />

<a name="faq99"></a>
**(99) Can you add a rich text or markdown editor?**

FairEmail provides common text formatting (bold, italic, underline, text size and color) via a toolbar that appears after selecting some text.

A [Rich text](https://en.wikipedia.org/wiki/Formatted_text) or [Markdown](https://en.wikipedia.org/wiki/Markdown) editor would not be used by many people on a small mobile device and, more important, Android doesn't support a rich text editor and most rich text editor open source projects are abandoned. See [here](https://forum.xda-developers.com/showpost.php?p=79061829&postcount=4919) for some more details about this.

<br />

<a name="faq100"></a>
**(100) Bagaimana cara saya mensingkronisasikan kategori Gmail?**

You can synchronize Gmail categories by creating filters to label categorized messages:

* Create a new filter via Gmail > Settings (wheel) > Filters and Blocked Addresses > Create a new filter
* Enter a category search (see below) in the *Has the words* field and click *Create filter*
* Check *Apply the label* and select a label and click *Create filter*

Possible categories:

```
category:social
category:updates
category:forums
category:promotions
```

Unfortunately, this is not possible for snoozed messages folder.

You can use *Force sync* in the three-dots menu of the unified inbox to let FairEmail synchronize the folder list again and you can long press the folders to enable synchronization.

<br />

<a name="faq101"></a>
**(101) Apa yang dimaksud dengan titik yang berwarna biru/oranye yang berada dibawah percakapan?**

The dot shows the relative position of the conversation in the message list. The dot will be show orange when the conversation is the first or last in the message list, else it will be blue. The dot is meant as an aid when swiping left/right to go to the previous/next conversation.

The dot is disabled by default and can be enabled with the display settings *Show relative conversation position with a dot*.

<br />

<a name="faq102"></a>
**(102) Bagaimana cara saya mengaktifkan rotasi otomatis untuk gambar?**

Images will automatically be rotated when automatic resizing of images is enabled in the settings (enabled by default). However, automatic rotating depends on the [Exif](https://en.wikipedia.org/wiki/Exif) information to be present and to be correct, which is not always the case. Particularly not when taking a photo with a camara app from FairEmail.

Note that only [JPEG](https://en.wikipedia.org/wiki/JPEG) and [PNG](https://en.wikipedia.org/wiki/Portable_Network_Graphics) images can contain Exif information.

<br />

<a name="faq103"></a>
**(103) Bagaimana cara saya merekam audio?**

You can record audio if you have a recording app installed which supports the [RECORD_SOUND_ACTION](https://developer.android.com/reference/android/provider/MediaStore.Audio.Media#RECORD_SOUND_ACTION) intent. If no supported app is installed, FairEmail will not show a record audio action/icon.

Unfortunately and surprisingly, most recording apps do not seem to support this intent (they should).

<br />

<a name="faq104"></a>
**(104) Apa yang harus saya ketahui tentang pelaporan eror?**

* Error reports will help improve FairEmail
* Error reporting is optional and opt-in
* Error reporting can be enabled/disabled in the settings, section miscellaneous
* Error reports will automatically be sent anonymously to [Bugsnag](https://www.bugsnag.com/)
* Bugsnag for Android is [open source](https://github.com/bugsnag/bugsnag-android)
* See [here](https://docs.bugsnag.com/platforms/android/automatically-captured-data/) about what data will be sent in case of errors
* See [here](https://docs.bugsnag.com/legal/privacy-policy/) for the privacy policy of Bugsnag
* Error reports will be sent to *sessions.bugsnag.com:443* and *notify.bugsnag.com:443*

<br />

<a name="faq105"></a>
**(105) How does the roam-like-at-home option work?**

FairEmail will check if the country code of the SIM card and the country code of the network are in the [EU roam-like-at-home countries](https://en.wikipedia.org/wiki/European_Union_roaming_regulations#Territorial_extent) and assumes no roaming if the country codes are equal and the advanced roam-like-at-home option is enabled.

So, you don't have to disable this option if you don't have an EU SIM or are not connected to an EU network.

<br />

<a name="faq106"></a>
**(106) Peluncur mana yang dapat menampilkan lencana hitungan dengan jumlah pesan yang belum dibaca?**

Please [see here](https://github.com/leolin310148/ShortcutBadger#supported-launchers) for a list of launchers which can show the number of unread messages.

Note that the notification setting *Show launcher icon with number of new messages* needs to be enabled (default enabled).

Only *new* unread messages in folders set to show new message notifications will be counted, so messages marked unread again and messages in folders set to not show new message notification will not be counted.

Depending on what you want, the notification settings *Let the number of new messages match the number of notifications* needs to be enabled or disabled.

This feature depends on support of your launcher. FairEmail merely 'broadcasts' the number of unread messages using the ShortcutBadger library. If it doesn't work, this cannot be fixed by changes in FairEmail.

Some launchers display '1' for [the monitoring notification](#user-content-faq2), despite FairEmail explicitly requesting not to show a badge for this notification. This could be caused by a bug in the launcher app or in your Android version. Please double check if the notification dot is disabled for the receive (service) notification channel. You can go to the right notification channel settings via the notification settings of FairEmail. This might not be obvious, but you can tap on the channel name for more settings.

Note that Tesla Unread is [not supported anymore](https://forum.xda-developers.com/android/general/bad-news-tesla-unread-devoloper-t3920415).

FairEmail does send a new message count intent as well:

```
eu.faircode.email.NEW_MESSAGE_COUNT
```

The number of new, unread messages will be in an integer "*count*" parameter.

<br />

<a name="faq107"></a>
**(107) Bagaimana cara saya menggunakan bintang berwarna?**

You can set a colored star via the *more* message menu, via multiple selection (started by long pressing a message), by long pressing a star in a conversation or automatically by using [rules](#user-content-faq71).

You need to know that colored stars are not supported by the IMAP protocol and can therefore not be synchronized to an email server. This means that colored stars will not be visible in other email clients and will be lost on downloading messages again. However, the stars (without color) will be synchronized and will be visible in other email clients, when supported.

Some email clients use IMAP keywords for colors. However, not all servers support IMAP keywords and besides that there are no standard keywords for colors.

<br />

<a name="faq108"></a>
**~~(108) Apakah anda dapat menghapus pesan secara permanen dari folder apapun?~~**

~~When you delete messages from a folder the messages will be moved to the trash folder, so you have a chance to restore the messages.~~ ~~You can permanently delete messages from the trash folder.~~ ~~Permanently delete messages from other folders would defeat the purpose of the trash folder, so this will not be added.~~

<br />

<a name="faq109"></a>
**~~(109) Mengapa 'pilih akun' hanya tersedia di versi resmi saja?~~**

~~Using *select account* to select and authorize Google accounts require special permission from Google for security and privacy reasons.~~ ~~This special permission can only be acquired for apps a developer manages and is responsible for.~~ ~~Third party builds, like the F-Droid builds, are managed by third parties and are the responsibility of these third parties.~~ ~~So, only these third parties can acquire the required permission from Google.~~ ~~Since these third parties do not actually support FairEmail, they are most likely not going to request the required permission.~~

~~You can solve this in two ways:~~

* ~~Switch to the official version of FairEmail, see [here](https://github.com/M66B/FairEmail/blob/master/README.md#downloads) for the options~~
* ~~Use app specific passwords, see [this FAQ](#user-content-faq6)~~

~~Using *select account* in third party builds is not possible in recent versions anymore.~~ ~~In older versions this was possible, but it will now result in the error *UNREGISTERED_ON_API_CONSOLE*.~~

<br />

<a name="faq110"></a>
**(110) Mengapa terdapat (beberapa) pesan kosong dan/atau lampiran yang rusak?**

Empty messages and/or corrupt attachments are probably being caused by a bug in the server software. Older Microsoft Exchange software is known to cause this problem. Mostly you can workaround this by disabling *Partial fetch* in the advanced account settings:

Setup > Step 1 > Manage > Tap account > Tap advanced > Partial fetch > uncheck

After disabling this setting, you can use the message 'more' (three dots) menu to 'resync' empty messages. Alternatively, you can *Delete local messages* by long pressing the folder(s) in the folder list and synchronize all messages again.

Disabling *Partial fetch* will result in more memory usage.

<br />

<a name="faq111"></a>
**(111) Apakah OAuth tersedia?**

OAuth for Gmail is supported via the quick setup wizard. The Android account manager will be used to fetch and refresh OAuth tokens for selected on-device accounts. OAuth for non on-device accounts is not supported because Google requires a [yearly security audit](https://support.google.com/cloud/answer/9110914) ($15,000 to $75,000) for this.

OAuth for Yandex is supported via the quick setup wizard.

OAuth for Office 365 accounts is supported, but Microsoft does not offer OAuth for Outlook, Live and Hotmail accounts (yet?).

OAuth access for Yahoo was requested, but Yahoo never responded to the request. OAuth for AOL [was deactivated](https://www.programmableweb.com/api/aol-open-auth) by AOL. Verizon owns both AOL and Yahoo, collectively named [Oath inc](https://en.wikipedia.org/wiki/Verizon_Media). So, it is reasonable to assume that OAuth is not supported by Yahoo anymore too.

<br />

<a name="faq112"></a>
**(112) Penyedia surel apa yang anda rekomendasikan?**

FairEmail is an email client only, so you need to bring your own email address.

There are plenty of email providers to choose from. Which email provider is best for you depends on your wishes/requirements. Please see the websites of [Restore privacy](https://restoreprivacy.com/secure-email/) or [Privacy Tools](https://www.privacytools.io/providers/email/) for a list of privacy oriented email providers with advantages and disadvantages.

Some providers, like ProtonMail, Tutanota, use proprietary email protocols, which make it impossible to use third party email apps. Please see [this FAQ](#user-content-faq129) for more information.

Using your own (custom) domain name, which is supported by most email providers, will make it easier to switch to another email provider.

<br />

<a name="faq113"></a>
**(113) Bagaimana cara kerja autentikasi biometrik?**

If your device has a biometric sensor, for example a fingerprint sensor, you can enable/disable biometric authentication in the navigation (hamburger) menu of the setup screen. When enabled FairEmail will require biometric authentication after a period of inactivity or after the screen has been turned off while FairEmail was running. Activity is navigation within FairEmail, for example opening a conversation thread. The inactivity period duration can be configured in the miscellaneous settings. When biometric authentication is enabled new message notifications will not show any content and FairEmail won't be visible on the Android recents screen.

Biometric authentication is meant to prevent others from seeing your messages only. FairEmail relies on device encryption for data encryption, see also [this FAQ](#user-content-faq37).

Biometric authentication is a pro feature.

<br />

<a name="faq114"></a>
**(114) Apakah anda dapat menambahkan impor untuk pengaturan aplikasi surel lain?**

The format of the settings files of most other email apps is not documented, so this is difficult. Sometimes it is possible to reverse engineer the format, but as soon as the settings format changes things will break. Also, settings are often incompatible. For example, FairEmail has unlike most other email apps settings for the number of days to synchronize messages for and for the number of days to keep messages for, mainly to save on battery usage. Moreover, setting up an account/identity with the quick setup is simple, so it is not really worth the effort.

<br />

<a name="faq115"></a>
**(115) Can you add email address chips?**

Email address [chips](https://material.io/design/components/chips.html) look nice, but cannot be edited, which is quite inconvenient when you made a typo in an email address.

Note that FairEmail will select the address only when long pressing an address, which makes it easy to delete an address.

Chips are not suitable for showing in a list and since the message header in a list should look similar to the message header of the message view it is not an option to use chips for viewing messages.

Reverted [commit](https://github.com/M66B/FairEmail/commit/2c80c25b8aa75af2287f471b882ec87d5a5a5015).

<br />

<a name="faq116"></a>
**~~(116) Bagaimana caranya saya dapat menampilkan gambar dari pengirim yang saya percaya secara otomatis?~~**

~~You can show images in messages from trusted senders by default by enabled the display setting *Automatically show images for known contacts*.~~

~~Contacts in the Android contacts list are considered to be known and trusted,~~ ~~unless the contact is in the group / has the label '*Untrusted*' (case insensitive).~~

<br />

<a name="faq38"></a>
<a name="faq117"></a>
**(117) Apakah anda dapat membantu saya memulihkan pembelian saya?**

Google manages all purchases, so as a developer I have little control over purchases. So, basically the only thing I can do, is give some advice:

* Make sure you have an active, working internet connection
* Make sure you are logged in with the right Google account and that there is nothing wrong with your Google account
* Make sure you installed FairEmail via the right Google account if you configured multiple Google accounts on your device
* Make sure the Play store app is up to date, please [see here](https://support.google.com/googleplay/answer/1050566?hl=en)
* Open the Play store app and wait at least a minute to give it time to synchronize with the Google servers
* Open FairEmail and navigate to the pro features screen to let FairEmail check the purchases

You can also try to clear the cache of the Play store app via the Android apps settings. Restarting the device might be necessary to let the Play store recognize the purchase correctly.

Note that:

* If you get *ITEM_ALREADY_OWNED*, the Play store app probably needs to be updated, please [see here](https://support.google.com/googleplay/answer/1050566?hl=en)
* Purchases are stored in the Google cloud and cannot get lost
* There is no time limit on purchases, so they cannot expire
* Google does not expose details (name, e-mail, etc) about buyers to developers
* An app like FairEmail cannot select which Google account to use
* It may take a while until the Play store app has synchronized a purchase to another device
* Play Store purchases cannot be used without the Play Store, which is also not allowed by Play Store rules

If you cannot solve the problem with the purchase, you will have to contact Google about it.

<br />

<a name="faq118"></a>
**(118) Apa sebenarnya yang dimaksud dengan 'Hapus parameter pelacakan'?**

Checking *Remove tracking parameters* will remove all [UTM parameters](https://en.wikipedia.org/wiki/UTM_parameters) from a link.

<br />

<a name="faq119"></a>
**~~(119) Apakah anda dapat menambahkan warna ke dalam widget pesan masuk terpadu?~~**

~~The widget is designed to look good on most home/launcher screens by making it monochrome and by using a half transparent background.~~ ~~This way the widget will nicely blend in, while still being properly readable.~~

~~Adding colors will cause problems with some backgrounds and will cause readability problems, which is why this won't be added.~~

Due to Android limitations it is not possible to dynamically set the opacity of the background and to have rounded corners at the same time.

<br />

<a name="faq120"></a>
**(120) Mengapa notifikasi pesan baru tidak terhapus ketika membuka aplikasi?**

New message notifications will be removed on swiping notifications away or on marking the associated messages read. Opening the app will not remove new message notifications. This gives you a choice to leave new message notifications as a reminder that there are still unread messages.

On Android 7 Nougat and later new message notifications will be [grouped](https://developer.android.com/training/notify-user/group). Tapping on the summary notification will open the unified inbox. The summary notification can be expanded to view individual new message notifications. Tapping on an individual new message notification will open the conversation the message it is part of. See [this FAQ](#user-content-faq70) about when messages in a conversation will be auto expanded and marked read.

<br />

<a name="faq121"></a>
**(121) Bagaimana pesan dikelompokan kedalam sebuah percakapan?**

By default FairEmail groups messages in conversations. This can be turned of in the display settings.

FairEmail groups messages based on the standard *Message-ID*, *In-Reply-To* and *References* headers. FairEmail does not group on other criteria, like the subject, because this could result in grouping unrelated messages and would be at the expense of increased battery usage.

<br />

<a name="faq122"></a>
**~~(122) Mengapa nama/alamat surel penerima memiliki warna peringatan?~~**

~~The recipient name and/or email address in the addresses section will be shown in a warning color~~ ~~when the sender domain name and the domain name of the *to* address do not match.~~ ~~Mostly this indicates that the message was received *via* an account with another email address.~~

<br />

<a name="faq123"></a>
**(123) Apa yang terjadi ketika FairEmail tidak dapat terhubung dengan server surel?**

When FairEmail cannot connect to an email server to receive messages, for example when the internet connection is bad or a firewall or a VPN is blocking the connection, FairEmail will wait 8, 16 and 32 seconds while keeping the device awake (=use battery power) and try again to connect. If this fails, FairEmail will schedule an alarm to retry after 15, 30 and 60 minutes and let the device sleep (=no battery usage).

Between connectivity changes there is a wait of 90 seconds to give the email server the opportunity to discover the old connection is broken. This is necessary because the internet connection of a mobile device is often lost abruptly and to prevent the problem described in [this FAQ](#user-content-faq23).

Note that [Android doze mode](https://developer.android.com/training/monitoring-device-state/doze-standby) does not allow to wake the device earlier than after 15 minutes.

*Force sync* in the three-dots menu of the unified inbox can be used to let FairEmail attempt to reconnect without waiting.

Sending messages will be retried on connectivity changes only (reconnecting to the same network or connecting to another network) to prevent the email server from blocking the connection permanently. You can pull down the outbox to retry manually.

Note that sending will not be retried in case of authentication problems and when the server rejected the message. In this case you can open/expand the message and use the undo icon to move the message to the drafts folder, possible change it and send it again.

<br />

<a name="faq124"></a>
**(124) Mengapa saya mendapatkan 'Pesan terlalu besar atau terlalu kompleks untuk ditampilkan'?**

The message *Message too large or too complex to display* will be shown if there are more than 100,000 characters or more than 500 links in a message. Reformatting and displaying such messages will take too long. You can try to use the original message view, powered by the browser, instead.

<br />

<a name="faq125"></a>
**(125) Apa saja fitur eksperimental terbaru?**

* ...

<br />

<a name="faq126"></a>
**(126) Apakah tampilan pesan dapat dikirimkan ke perangkat yang dapat saya pakai?**

FairEmail fetches a message in two steps:

1. Fetch message headers
1. Fetch message text and attachments

Directly after the first step new messages will be notified. However, only until after the second step the message text will be available. FairEmail updates exiting notifications with a preview of the message text, but unfortunately wearable notifications cannot be updated.

Since there is no guarantee that a message text will always be fetched directly after a message header, it is not possible to guarantee that a new message notification with a preview text will always be sent to a wearable.

Jika anda rasa sudah cukup, anda dapat mengaktifkan opsi notifikasi *Hanya kirim notifikasi dengan tampilan pesan ke perangkat wearable* dan jika tidak berfungsi, anda dapat mencoba mengaktifkan opsi notifikasi *Tampilkan notifikasi hanya dengan tampilan teks saja*. Perhatikan bahwa hal ini akan diterapkan di perangkat wearable yang juga tidak akan menampilkan tampilan pesan, bahkan ketika aplikasi Android Wear menginformasikan bahwa notifikasi telah dikirimkan (dijembatani).

If you want to have the full message text sent to your wearable, you can enable the notification option *Preview all text*. Note that some wearables are known to crash with this option enabled.

If you use a Samsung wearable with the Galaxy Wearable (Samsung Gear) app, you might need to enable notifications for FairEmail when the setting *Notifications*, *Apps installed in the future* is turned off in this app.

<br />

<a name="faq127"></a>
**(127) How can I fix 'Syntactically invalid HELO argument(s)'?**

The error *... Syntactically invalid HELO argument(s) ...* means that the SMTP server rejected the local IP address or host name. You can likely fix this error by enabling or disabling the advanced indentity option *Use local IP address instead of host name*.

<br />

<a name="faq128"></a>
**(128) Bagaimana cara saya mengulang pertanyaan yang ditanyakan, seperti untuk menampilkan gambar?**

You can reset asked questions via the three dots overflow menu in the miscellaneous settings.

<br />

<a name="faq129"></a>
**(129) Apakah ProtonMail terdukung Tutanota?**

ProtonMail uses a proprietary email protocol and [does not directly support IMAP](https://protonmail.com/support/knowledge-base/imap-smtp-and-pop3-setup/), so you cannot use FairEmail to access ProtonMail.

Tutanota uses a proprietary email protocol and [does not support IMAP](https://tutanota.com/faq/#imap), so you cannot use FairEmail to access Tutanota.

<br />

<a name="faq130"></a>
**(130) Apakah yang dimaksud dengan pesan eror ... ?**

A series of lines with orangish or red texts with technical information means that debug mode was enabled in the miscellaneous settings.

The warning *No server found at ...* means that there was no email server registered at the indicated domain name. Replying to the message might not be possible and might result in an error. This could indicate a falsified email address and/or spam.

The error *... ParseException ...* means that there is a problem with a received message, likely caused by a bug in the sending software. FairEmail will workaround this is in most cases, so this message can mostly be considered as a warning instead of an error.

The error *...SendFailedException...* means that there was a problem while sending a message. The error will almost always include a reason. Common reasons are that the message was too big or that one or more recipient addresses were invalid.

The warning *Message too large to fit into the available memory* means that the message was larger than 10 MiB. Even if your device has plenty of storage space Android provides limited working memory to apps, which limits the size of messages that can be handled.

Please see [here](#user-content-faq22) for other error messages in the outbox.

<br />

<a name="faq131"></a>
**(131) Apakah anda dapat mengubah arah geser untuk pesan sebelumnya/selanjutnya?**

If you read from left to right, swiping to the left will show the next message. Similarly, if you read from right to left, swiping to the right will show the next message.

This behavior seems quite natural to me, also because it is similar to turning pages.

Anyway, there is a behavior setting to reverse the swipe direction.

<br />

<a name="faq132"></a>
**(132) Mengapa notifikasi pesan baru tidak berbunyi?**

Notifications are silent by default on some MIUI versions. Please see [here](http://en.miui.com/thread-3930694-1-1.html) how you can fix this.

There is a bug in some Android versions causing [setOnlyAlertOnce](https://developer.android.com/reference/android/app/Notification.Builder#setOnlyAlertOnce(boolean)) to mute notifications. Since FairEmail shows new message notifications right after fetching the message headers and FairEmail needs to update new message notifications after fetching the message text later, this cannot be fixed or worked around by FairEmail.

Android might rate limit the notification sound, which can cause some new message notifications to be silent.

<br />

<a name="faq133"></a>
**(133) Mengapa tidak terdukung ActiveSync?**

The Microsoft Exchange ActiveSync protocol [is patented](https://en.wikipedia.org/wiki/Exchange_ActiveSync#Licensing) and can therefore not be supported. For this reason you won't find many, if any, other email clients supporting ActiveSync.

The Microsoft Exchange Web Services protocol [is being phased out](https://techcommunity.microsoft.com/t5/Exchange-Team-Blog/Upcoming-changes-to-Exchange-Web-Services-EWS-API-for-Office-365/ba-p/608055).

Note that the desciption of FairEmail starts with the remark that non-standard protocols, like Microsoft Exchange Web Services and Microsoft ActiveSync are not supported.

<br />

<a name="faq134"></a>
**(134) Apakah anda dapat menambahkan hapus pesan lokal?**

*POP3*

In the account settings (Setup, step 1, Manage, tap account) you can enable *Leave deleted messages on server*.

*IMAP*

Since the IMAP protocol is meant to synchronize two ways, deleting a message from the device would result in fetching the message again when synchronizing again.

However, FairEmail supports hiding messages, either via the three-dots menu in the action bar just above the message text or by multiple selecting messages in the message list. Basically this is the same as "leave on server" of the POP3 protocol with the advantage that you can show the messages again when needed.

Note that it is possible to set the swipe left or right action to hide a message.

<br />

<a name="faq135"></a>
**(135) Mengapa pesan dan draf yang telah dibuang ditampilkan di percakapan?**

Individual messages will rarely be trashed and mostly this happens by accident. Showing trashed messages in conversations makes it easier to find them back.

You can permanently delete a message using the message three-dots *delete* menu, which will remove the message from the conversation. Note that this irreversible.

Similarly, drafts are shown in conversations to find them back in the context where they belong. It is easy to read through the received messages before continuing to write the draft later.

<br />

<a name="faq136"></a>
**(136) Bagaimana cara saya menghapus akun/identitas/folder?**

Deleting an account/identity/folder is a little bit hidden to prevent accidents.

* Account: Setup > Step 1 > Manage > Tap account
* Identity: Setup > Step 2 > Manage > Tap identity
* Folder: Long press the folder in the folder list > Edit properties

In the three-dots overflow menu at the top right there is an item to delete the account/identity/folder.

<br />

<a name="faq137"></a>
**(137) Bagaimana cara saya mengulang 'Jangan bertanya lagi'?**

You can reset all questions set to be not asked again in the miscellaneous settings.

<br />

<a name="faq138"></a>
**(138) Apakah anda dapat menambahkan kalender/manajemen kontak/singkronisasi?**

Calendar and contact management can better be done by a separate, specialized app. Note that FairEmail is a specialized email app, not an office suite.

Also, I prefer to do a few things very well, instead of many things only half. Moreover, from a security perspective, it is not a good idea to grant many permissions to a single app.

You are advised to use the excellent, open source [DAVx⁵](https://f-droid.org/packages/at.bitfire.davdroid/) app to synchronize/manage your calendars/contacts.

Most providers support exporting your contacts. Please [see here](https://support.google.com/contacts/answer/1069522) about how you can import contacts if synchronizing is not possible.

Note that FairEmail does support replying to calendar invites (a pro feature) and adding calendar invites to your personal calendar.

<br />

<a name="faq83"></a>
<a name="faq139"></a>
**(139) Bagaimana cara saya memperbaiki 'Pengguna telah terotentikasi namun tidak terkoneksi'?**

In fact this Microsoft Exchange specific error is an incorrect error message caused by a bug in older Exchange server software.

The error *User is authenticated but not connected* might occur if:

* Push messages are enabled for too many folders: see [this FAQ](#user-content-faq23) for more information and a workaround
* The account password was changed: changing it in FairEmail too should fix the problem
* An alias email address is being used as username instead of the primary email address
* An incorrect login scheme is being used for a shared mailbox: the right scheme is *username@domain\SharedMailboxAlias*

The shared mailbox alias will mostly be the email address of the shared account, like this:

```
you@example.com\shared@example.com
```

Note that it should be a backslash and not a forward slash.

<br />

<a name="faq140"></a>
**(140) Mengapa teks pesan terdapat karakter yang aneh?**

Displaying strange characters is almost always caused by specifying no or an invalid character encoding by the sending software. FairEmail will assume [ISO 8859-1](https://en.wikipedia.org/wiki/ISO/IEC_8859-1) when no character set or when [US-ASCII](https://en.wikipedia.org/wiki/ASCII) was specified. Other than that there is no way to reliably determine the correct character encoding automatically, so this cannot be fixed by FairEmail. The right action is to complain to the sender.

<br />

<a name="faq141"></a>
**(141) Bagaimana cara saya memperbaiki 'Folder draf diperlukan untuk mengirim pesan'?**

To store draft messages a drafts folder is required. In most cases FairEmail will automatically select the drafts folders on adding an account based on [the attributes](https://www.iana.org/assignments/imap-mailbox-name-attributes/imap-mailbox-name-attributes.xhtml) the email server sends. However, some email servers are not configured properly and do not send these attributes. In this case FairEmail tries to identify the drafts folder by name, but this might fail if the drafts folder has an unusual name or is not present at all.

You can fix this problem by manually selecting the drafts folder in the account settings (Setup, step 1, tap account, at the bottom). If there is no drafts folder at all, you can create a drafts folder by tapping on the '+' button in the folder list of the account (tap on the account name in the navigation menu).

Some providers, like Gmail, allow enabling/disabling IMAP for individual folders. So, if a folder is not visible, you might need to enable IMAP for the folder.

Quick link for Gmail: [https://mail.google.com/mail/u/0/#settings/labels](https://mail.google.com/mail/u/0/#settings/labels)

<br />

<a name="faq142"></a>
**(142) Bagaimana cara saya menyimpan pesan yang terkirim di pesan masuk?**

Generally, it is not a good idea to store sent messages in the inbox because this is hard to undo and could be incompatible with other email clients.

That said, FairEmail is able to properly handle sent messages in the inbox. FairEmail will mark outgoing messages with a sent messages icon for example.

The best solution would be to enable showing the sent folder in the unified inbox by long pressing the sent folder in the folder list and enabling *Show in unified inbox*. This way all messages can stay where they belong, while allowing to see both incoming and outgoing messages at one place.

If this is not an option, you can [create a rule](#user-content-faq71) to automatically move sent messages to the inbox or set a default CC/BCC address in the advanced identity settings to send yourself a copy.

<br />

<a name="faq143"></a>
**~~(143) Apakah anda dapat menambahkan folder untuk akun POP3?~~**

[POP3](https://en.wikipedia.org/wiki/Post_Office_Protocol) is a very limited protocol. Basically only messages can be downloaded and deleted from the inbox. It is not even possible to mark a message read.

Since POP3 does not allow access to the trash folder at all, there is no way to restore trashed messages.

Note that you can hide messages and search for hidden messages, which is similar to a local trash folder, without suggesting that trashed messages can be restored, while this is actually not possible.

Version 1.1082 added a local trash folder. Note that trashing a message will permanently remove it from the server and that trashed messages cannot be restored to the server anymore.

<br />

<a name="faq144"></a>
**(144) Bagaimana cara saya merekam catatan suara?**

To record voice notes you can press this icon in the bottom action bar of the message composer:

![Gambar eksternal](https://github.com/M66B/FairEmail/blob/master/images/baseline_record_voice_over_black_48dp.png)

This requires a compatible audio recorder app to be installed. In particular [this common intent](https://developer.android.com/reference/android/provider/MediaStore.Audio.Media.html#RECORD_SOUND_ACTION) needs to be supported.

For example [this audio recorder](https://f-droid.org/app/com.github.axet.audiorecorder) is compatible.

Voice notes will automatically be attached.

<br />

<a name="faq145"></a>
**(145) Bagaimana cara saya menyetel suara notifikasi untuk akun, folder dan pengirim?**

Account:

* Enable *Separate notifications* in the advanced account settings (Setup, step 1, Manage, tap account, tap Advanced)
* Long press the account in the account list (Setup, step 1, Manage) and select *Edit notification channel* to change the notification sound

Folder:

* Long press the folder in the folder list and select *Create notification channel*
* Long press the folder in the folder list and select *Edit notification channel* to change the notification sound

Sender:

* Open a message from the sender and expand it
* Expand the addresses section by tapping on the down arrow
* Tap on the bell icon to create or edit a notification channel and to change the notification sound

The order of precendence is: sender sound, folder sound, account sound and default sound.

Setting a notification sound for an account, folder or sender requires Android 8 Oreo or later and is a pro feature.

<br />

<a name="faq146"></a>
**(146) Bagaimana cara saya memperbaiki waktu pesan yang salah?**

Since the sent date/time is optional and can be manipulated by the sender, FairEmail uses the server received date/time by default.

Sometimes the server received date/time is incorrect, mostly because messages were incorrectly imported from another server and sometimes due to a bug in the email server.

In these rare cases, it is possible to let FairEmail use either the date/time from the *Date* header (sent time) or from the *Received* header as a workaround. This can be changed in the advanced account settings: Setup, step 1, Manage, tap account, tap Advanced.

This will not change the time of already synchronized messages. To solve this, long press the folder(s) in the folder list and select *Delete local messages* and *Synchronize now*.

<br />

<a name="faq147"></a>
**(147) Apa yang harus saya ketahui tentang versi pihak ketiga?**

You likely came here because you are using a third party build of FairEmail.

There is **only support** on the latest Play store version, the latest GitHub release and the F-Droid build, but **only if** the version number of the F-Droid build is the same as the version number of the latest GitHub release.

F-Droid builds irregularly, which can be problematic when there is an important update. Therefore you are advised to switch to the GitHub release.

The F-Droid version is built from the same source code, but signed differently. This means that all features are available in the F-Droid version too, except for using the Gmail quick setup wizard because Google approved (and allows) one app signature only. For all other email providers, OAuth access is only available in Play Store versions and Github releases, as the email providers only permit the use of OAuth for official builds.

Note that you'll need to uninstall the F-Droid build first before you can install a GitHub release because Android refuses to install the same app with a different signature for security reasons.

Note that the GitHub version will automatically check for updates. When desired, this can be turned off in the miscellaneous settings.

Please [see here](https://github.com/M66B/FairEmail/blob/master/README.md#user-content-downloads) for all download options.

If you have a problem with the F-Droid build, please check if there is a newer GitHub version first.

<br />

<a name="faq148"></a>
**(148) Bagaimana cara saya menggunakan akun Apple iCloud?**

There is a built-in profile for Apple iCloud, but if needed you can find the right settings [here](https://support.apple.com/en-us/HT202304).

When using two-factor authentication you might need to use an [app-specific password](https://support.apple.com/en-us/HT204397).

<br />

<a name="faq149"></a>
**(149) Bagaimana cara kerja widget penghitung pesan yang belum dibaca?**

The unread message count widget shows the number of unread messages either for all accounts or for a selected account, but only for the folders for which new message notifications are enabled.

Tapping on the notification will synchronize all folders for which synchronization is enabled and will open:

* the start screen when all accounts were selected
* a folder list when a specific account was selected and when new message notifications are enabled for multiple folders
* a list of messages when a specific account was selected and when new message notifications are enabled for one folder

<br />

<a name="faq150"></a>
**(150) Apakah anda dapat menambahkan pembatalan undangan kalender?**

Cancelling calendar invites (removing calendar events) requires write calendar permission, which will result in effectively granting permission to read and write *all* calendar events of *all* calendars.

Given the goal of FairEmail, privacy and security, and given that it is easy to remove a calendar event manually, it is not a good idea to request this permission for just this reason.

Inserting new calendar events can be done without permissions with special [intents](https://developer.android.com/guide/topics/providers/calendar-provider.html#intents). Unfortunately, there exists no intent to delete existing calendar events.

<br />

<a name="faq151"></a>
**(151) Apakah anda dapat menambahkan backup/restore pesan?**

An email client is meant to read and write messages, not to backup and restore messages. Note that breaking or losing your device, means losing your messages!

Instead, the email provider/server is responsible for backups.

If you want to make a backup yourself, you could use a tool like [imapsync](https://imapsync.lamiral.info/).

If you want to import an mbox file to an existing email account, you can use Thunderbird on a desktop computer and the [ImportExportTools](https://addons.thunderbird.net/nl/thunderbird/addon/importexporttools/) add-on.

<br />

<a name="faq152"></a>
**(152) Bagaimana cara saya memasukan kontak ke grup?**

You can insert the email addresses of all contacts in a contact group via the three dots menu of the message composer.

You can define contact groups with the Android contacts app, please see [here](https://support.google.com/contacts/answer/30970) for instructions.

<br />

<a name="faq153"></a>
**(153) Mengapa hapus pesan Gmail secara permanen tidak bekerja?**

You might need to change [the Gmail IMAP settings](https://mail.google.com/mail/u/0/#settings/fwdandpop) on a desktop browser to make it work:

* When I mark a message in IMAP as deleted: Auto-Expunge off - Wait for the client to update the server.
* When a message is marked as deleted and expunged from the last visible IMAP folder: Immediately delete the message forever

Note that archived messages can be deleted only by moving them to the trash folder first.

Some background: Gmail seems to have an additional message view for IMAP, which can be different from the main message view.

<br />

<a name="faq154"></a>
**~~(154) Apakah anda dapat menambahkan favicons sebagai foto kontak?~~**

~~Besides that a [favicon](https://en.wikipedia.org/wiki/Favicon) might be shared by many email addresses with the same domain name~~ ~~and therefore is not directly related to an email address, favicons can be used to track you.~~

<br />

<a name="faq155"></a>
**(155) Apa itu berkas winmail.dat?**

A *winmail.dat* file is sent by an incorrectly configured Outlook client. It is a Microsoft specific file format ([TNEF](https://en.wikipedia.org/wiki/Transport_Neutral_Encapsulation_Format)) containing a message and possibly attachments.

You can find some more information about this file [here](https://support.mozilla.org/en-US/kb/what-winmaildat-attachment).

You can view it with for example the Android app [Letter Opener](https://play.google.com/store/apps/details?id=app.letteropener).

<br />

<a name="faq156"></a>
**(156) Bagaimana cara saya mengatur akun Office 365?**

An Office 365 account can be set up via the quick setup wizard and selecting *Office 365 (OAuth)*.

If the wizard ends with *AUTHENTICATE failed*, IMAP and/or SMTP might be disabled for the account. In this case you should ask the administrator to enable IMAP and SMTP. The procedure is documented [here](https://docs.microsoft.com/en-in/exchange/troubleshoot/configure-mailboxes/pop3-imap-owa-activesync-office-365).

If you've enabled *security defaults* in your organization, you might need to enable the SMTP AUTH protocol. Please [see here](https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/authenticated-client-smtp-submission) about how to.

<br />

<a name="faq157"></a>
**(157) Bagaimana cara saya mengatur akun Free.fr?**

Veuillez [voir ici](https://free.fr/assistance/597.html) pour les instructions.

**SMTP est désactivé par défaut**, veuillez [voir ici](https://free.fr/assistance/2406.html) comment il peut être activé.

Veuillez [voir ici](http://jc.etiemble.free.fr/abc/index.php/trucs-astuces/configurer-smtp-free-fr) pour un guide détaillé.

<br />

<a name="faq158"></a>
**(158) Kamera / perekam audio apa yang anda sarankan?**

To take photos and to record audio a camera and an audio recorder app are needed. The following apps are open source cameras and audio recorders:

* [Open Camera](https://play.google.com/store/apps/details?id=net.sourceforge.opencamera) ([F-Droid](https://f-droid.org/en/packages/net.sourceforge.opencamera/))
* [Audio Recorder](https://play.google.com/store/apps/details?id=com.github.axet.audiorecorder) ([F-Droid](https://f-droid.org/packages/com.github.axet.audiorecorder/))

To record voice notes, etc, the audio recorder needs to support [MediaStore.Audio.Media.RECORD_SOUND_ACTION](https://developer.android.com/reference/android/provider/MediaStore.Audio.Media#RECORD_SOUND_ACTION). Oddly, most audio recorders seem not to support this standard Android action.

<br />

<a name="faq159"></a>
**(159) What are Disconnect's tracker protection lists?**

Please see [here](https://disconnect.me/trackerprotection) for more information about Disconnect's tracker protection lists.

After downloading the lists in the privacy settings, the lists can optionally be used:

* to warn about tracking links on opening links
* to recognize tracking images in messages

Tracking images will be disabled only if the corresponding main 'disable' option is enabled.

Tracking images will not be recognized when the domain is classified as '*Content*', see [here](https://disconnect.me/trackerprotection#trackers-we-dont-block) for more information.

This command can be sent to FairEmail from an automation app to update the protection lists:

```
(adb shell) am startservice -a eu.faircode.email.DISCONNECT.ME
```

Updating once a week will probably be sufficient, please see [here](https://github.com/disconnectme/disconnect-tracking-protection/commits/master) for recent lists changes.

<br />

<a name="faq160"></a>
**(160) Apakah anda dapat menambahkan penghapusan permanen dari pesan tanpa konfirmasi?**

Permanent deletion means that messages will *irreversibly* be lost, and to prevent this from happening accidentally, this always needs to be confirmed. Even with a confirmation, some very angry people who lost some of their messages through their own fault contacted me, which was a rather unpleasant experience :-(

<br />

<a name="faq161"></a>
**(161) Apakah anda dapat menambahkan pengaturan untuk mengubah warna utama dan aksen?***

If I could, I would add a setting to select the primary and accent color right away, but unfortunately Android themes are fixed, see for example [here](https://stackoverflow.com/a/26511725/1794097), so this is not possible.

<br />


## Bantuan

Hanya versi Play store terbaru dan rilis GitHub terbaru yang terdukung. Hal ini juga berarti tidak dapat menurunkan peringkat.

Fitur yang diminta harus:

* berguna untuk seluruh orang
* tidak menyusahkan pengguna FairEmail
* cocok dengan filosofi FairEmail (berorientasi dengan privasi, berfikir keamanan)
* memenuhi standar umum (IMAP, SMTP, dll)

Fitur yang tidak memenuhi persyaratan ini kemungkinan besar akan ditolak. Hal ini juga dapat menjaga pemeliharaan dan bantuan dalam jangka panjang dapat terpenuhi.

Jika anda memiliki pertanyaan, ingin meminta fitur, atau melaporkan bug, sila gunakan [formulir ini](https://contact.faircode.eu/?product=fairemailsupport).

Permasalahan GitHub dinonaktifkan karena sering disalahgunakan.

Hak cipta &copy; 2018-2020 Marcel Bokhorst.