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Code Issues Releases Wiki Activity

Updated FAQ

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M66B 2020-08-03 08:55:32 +02:00
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FAQ.md
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@ -610,13 +610,14 @@ In some circumstances, restricting system apps and system components is known to
<a name="faq59"></a>
**(59) Can you help me restore my purchase?**
Google manages all purchases, so as developer I have no control over purchases.
Google manages all purchases, so as a developer I have no control over purchases.
So, the only thing I can do, is give some advice:
* Make sure you have an active internet connection
* Make sure you didn't block Google Play store / Play services
* Make sure you are logged in with the right Google account and that there is nothing wrong with your Google account
* Open the Play store application and wait at least a minute to give it time to synchronize with the Google servers
* Make sure you installed NetGuard via the right Google account if you configured multiple Google accounts on your device
* Open the Play store app and wait at least a minute to give it time to synchronize with the Google servers
* Open NetGuard and navigate to the pro features screen; NetGuard will check the purchases again
You can also try to clear the cache of the Play store app via the Android apps settings.
@ -626,7 +627,7 @@ Note that:
* Purchases are stored in the Google cloud and cannot get lost
* There is no time limit on purchases, so they cannot expire
* Google does not expose details (name, e-mail, etc) about buyers to developers
* An application like NetGuard cannot select which Google account to use
* An app like NetGuard cannot select which Google account to use
If you cannot solve the problem with the purchase, you will have to contact Google about it.